# Conversation Design Institute Blog > Visit the Conversation Design Institute Blog for news updates, quick-reads, and in-depth articles on everything Conversational AI. Source: https://www.conversationdesigninstitute.com/blog --- ![](/assets/images/components/molecules/blog-overview-hero/circles-mobile.svg) # Blog Stay ahead in the world of conversational AI and generative AI with news, updates, and in-depth articles. ## Featured articles A selection of featured articles by our experts [My Predictions for Conversation Design: 2026 and Beyond](/blog/predictions-for-conversation-design-2026-and-beyond) ![My Predictions for Conversation Design: 2026 and Beyond](https://a.storyblok.com/f/323168/2240x1260/94d3f4c462/9.png/m/520x0/filters:no_upscale()) ### [My Predictions for Conversation Design: 2026 and Beyond](/blog/predictions-for-conversation-design-2026-and-beyond) Explore the future of conversation design by 2026, focusing on evolving roles, adaptive UIs, and the… Jan 8, 2026 6 min read [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) ![Career paths in Conversational AI](https://a.storyblok.com/f/323168/361x281/a00717de3c/career-paths.svg/m/520x0/filters:no_upscale()) ### [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) The world of conversational AI offers exciting career opportunities for individuals passionate about… Feb 26, 2025 5 min read [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) ![Generative AI: the pros, cons and considerations](https://a.storyblok.com/f/323168/393x229/85baa52f63/gen-ai.svg/m/520x0/filters:no_upscale()) ### [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o… Feb 14, 2025 3 min read [The business case for conversation design](/blog/business-case-for-conversation-design) ![The business case for conversation design](https://a.storyblok.com/f/323168/390x319/4821a330c9/business-case.svg/m/520x0/filters:no_upscale()) ### [The business case for conversation design](/blog/business-case-for-conversation-design) When you think about it, conversations are at the heart of everything. Metaphorically speaking we co… Feb 7, 2025 4 min read [How to build a full-stack Conversational AI team](/blog/full-stack-conversational-ai-team) ![How to build a full-stack Conversational AI team](https://a.storyblok.com/f/323168/853x602/43074dcad3/full-stack.svg/m/520x0/filters:no_upscale()) ### [How to build a full-stack Conversational AI team](/blog/full-stack-conversational-ai-team) As we roar into 2025, CDI is preparing to launch a new assessment service based on the CDI Standards… Jan 21, 2025 4 min read [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) ![Stakeholder Management in Conversational AI](https://a.storyblok.com/f/323168/984x695/078bf6bcb0/stakeholder.svg/m/520x0/filters:no_upscale()) ### [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also… Jan 15, 2025 3 min read [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) ![How to build a successful Conversation Design Practice](https://a.storyblok.com/f/323168/607x599/6c774a6361/cd-practice.svg/m/520x0/filters:no_upscale()) ### [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz… Jan 8, 2025 4 min read [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) ![Introduction to conversation design: why, what and how](https://a.storyblok.com/f/323168/393x210/3f2d4d59b7/how-to-build-a-full-stack-conversational-ai-team.svg/m/520x0/filters:no_upscale()) ### [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) Conversation design is the practice of making AI assistants more helpful and natural when they talk… Sep 19, 2024 5 min read ## Fresh insights by real experts [Hybrid systems over hype](/blog/hybrid-systems-over-hype) ![Hybrid systems over hype](https://a.storyblok.com/f/323168/3984x2656/66ed4fec97/rebecca-evanhoe1.jpg/m/520x0/filters:no_upscale()) ### [Hybrid systems over hype](/blog/hybrid-systems-over-hype) About the author: In her role as Client Strategy Lead at CDI, Cindy partners with organizations to b… Jul 2, 2026 4 min read [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) ![The Hidden Sound of Trust](https://a.storyblok.com/f/323168/6048x4024/ebabacfdac/shauna2.jpg/m/520x0/filters:no_upscale()) ### [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) Trust isn't just built through words. In voice AI, tone, rhythm, and pronunciation shape every inter… Jul 2, 2026 4 min read [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) ![Why your AI agent can spend your trust](https://a.storyblok.com/f/323168/5851x3893/68016568d5/elizabethstokoe2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) An AI agent can complete a task perfectly and still damage customer trust. This article explores why… Jun 22, 2026 5 min read [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) ![The invisible rules of agentic AI](https://a.storyblok.com/f/323168/5307x3531/c571c0dc2c/daniel1.jpg/m/520x0/filters:no_upscale()) ### [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) Discover why trust, context, and conversational design are becoming the defining factors of successf… Jun 19, 2026 4 min read [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) ![Why your AI agent might be culturally clueless](https://a.storyblok.com/f/323168/6048x4024/c789974e0c/elizabethrodwell2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) AI models may be trained on billions of words, but that doesn't mean they understand people. This ar… Jun 17, 2026 4 min read [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) ![How to Design Autonomous AI Agents That Build Trust at Scale](https://a.storyblok.com/f/323168/1920x1080/33bd4cf4b9/axd-1920x1080.png/m/520x0/filters:no_upscale()) ### [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and… May 22, 2026 6 min read [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) ![Preparing Students for an agentic AI Workforce](https://a.storyblok.com/f/323168/6720x4480/b4f020a80c/student-workforce.jpeg/m/520x0/filters:no_upscale()) ### [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc… May 11, 2026 7 min read [Trust is the currency of conversational AI in higher educati…](/blog/trust-is-the-currency-of-conversational-ai) ![Trust is the currency of conversational AI in higher educati…](https://a.storyblok.com/f/323168/1920x1209/fb1b333344/students-laughing_thumbnail.jpeg/m/520x0/filters:no_upscale()) ### [Trust is the currency of conversational AI in higher educati…](/blog/trust-is-the-currency-of-conversational-ai) Universities worldwide face a crisis of confidence while struggling to deploy intelligent assistants… May 11, 2026 8 min read [Why Your University Needs a Conversational AI Strategy (Not…](/blog/why-universities-need-a-conversational-ai-strategy) ![Why Your University Needs a Conversational AI Strategy (Not…](https://a.storyblok.com/f/323168/5760x3240/d14abd0d9e/university-conversational-ai-strategy.jpeg/m/520x0/filters:no_upscale()) ### [Why Your University Needs a Conversational AI Strategy (Not…](/blog/why-universities-need-a-conversational-ai-strategy) Walk into any leadership meeting today and you'll hear the same refrain: "We need a chatbot." Admiss… May 6, 2026 10 min read [The Careers Service Crisis: Why AI Alone Won't Save You](/blog/careers-service-crisis) ![The Careers Service Crisis: Why AI Alone Won't Save You](https://a.storyblok.com/f/323168/1920x1280/e4ebe68ca9/career-service_thumb.jpeg/m/520x0/filters:no_upscale()) ### [The Careers Service Crisis: Why AI Alone Won't Save You](/blog/careers-service-crisis) It’s no exaggeration to say that careers services in universities are in crisis. Restructures, skele… May 6, 2026 5 min read [The Voice-First Campus](/blog/the-voice-first-campus) ![The Voice-First Campus](https://a.storyblok.com/f/323168/3840x2160/f50423d7e5/students-voice-agents.jpeg/m/520x0/filters:no_upscale()) ### [The Voice-First Campus](/blog/the-voice-first-campus) Your students already live in a voice-first world. Over 62 per cent of adults use voice assistants r… Apr 30, 2026 11 min read [How to Govern AI: Building value and managing risk in practi…](/blog/building-value-and-managing-risk-in-practice) ![How to Govern AI: Building value and managing risk in practi…](https://a.storyblok.com/f/323168/2240x1260/d13c0815cd/blog-covers-allegra.png/m/520x0/filters:no_upscale()) ### [How to Govern AI: Building value and managing risk in practi…](/blog/building-value-and-managing-risk-in-practice) In this CDI webinar, Allegra Guinan explores what effective AI governance looks like across the full… Mar 27, 2026 4 min read [The 10 Things You Need to Consider When Scaling from Chat to…](/blog/seamly-the-10-things-you-need-to-consider-when-scaling-from-chat-to-voice) ![The 10 Things You Need to Consider When Scaling from Chat to…](https://a.storyblok.com/f/323168/2240x1260/ddbd99b13b/10-things-seamly.png/m/520x0/filters:no_upscale()) ### [The 10 Things You Need to Consider When Scaling from Chat to…](/blog/seamly-the-10-things-you-need-to-consider-when-scaling-from-chat-to-voice) In this article, the team at Seamly shares what actually changes when scaling a conversational syste… Mar 10, 2026 8 min read [How to Build a Conversational AI Platform That Scales](/blog/how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://a.storyblok.com/f/323168/1920x1080/7e1d9d3cd7/feb-26-_-1920_1080.png/m/520x0/filters:no_upscale()) ### [How to Build a Conversational AI Platform That Scales](/blog/how-to-build-a-conversational-ai-platform-that-scales) Alan Nichol (RASA) and Hans van Dam (CDI) discuss what it takes to build conversational AI platforms… Mar 6, 2026 5 min read [Growing a Conversation Design Practice](/blog/growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://a.storyblok.com/f/323168/1920x1080/3ea0157b5e/grace-landscape-1920_1080.png/m/520x0/filters:no_upscale()) ### [Growing a Conversation Design Practice](/blog/growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes, Conversation Design Director a… Mar 6, 2026 6 min read [New Course Release: Design Patterns in Conversational AI](/blog/course-release-design-patterns-in-conversational-ai) ![New Course Release: Design Patterns in Conversational AI](https://a.storyblok.com/f/323168/1940x1080/b0505e3c96/design-pattern-cover.png/m/520x0/filters:no_upscale()) ### [New Course Release: Design Patterns in Conversational AI](/blog/course-release-design-patterns-in-conversational-ai) This blog introduces the newly launched Design Patterns course from the Conversation Design Institut… Mar 4, 2026 10 min read [From Cost Saver to Revenue Driver: Conversational AI Comes o…](/blog/conversational-ai-finally-becomes-a-sales-channel) ![From Cost Saver to Revenue Driver: Conversational AI Comes o…](https://a.storyblok.com/f/323168/2240x1260/adeb8e3b61/header.png/m/520x0/filters:no_upscale()) ### [From Cost Saver to Revenue Driver: Conversational AI Comes o…](/blog/conversational-ai-finally-becomes-a-sales-channel) Agentic AI is transforming chatbots from support tools into real sales engines. Connected to produc… Feb 17, 2026 5 min read [A Practical Learning Path for Building Human-Centred Convers…](/blog/learning-path-for-building-human-centred-conversational-ai) ![A Practical Learning Path for Building Human-Centred Convers…](https://a.storyblok.com/f/323168/2240x1260/44fb556396/mix-4-courses.png/m/520x0/filters:no_upscale()) ### [A Practical Learning Path for Building Human-Centred Convers…](/blog/learning-path-for-building-human-centred-conversational-ai) Across four courses, you’ll learn how to design, build, evaluate, and improve AI assistants using pr… Feb 9, 2026 4 min read [Designing Hybrid Conversational AI That Actually Works](/blog/designing-hybrid-conversational-ai-that-actually-works) ![Designing Hybrid Conversational AI That Actually Works](https://a.storyblok.com/f/323168/2240x1260/4a2826b809/rabecca-blog-cover.png/m/520x0/filters:no_upscale()) ### [Designing Hybrid Conversational AI That Actually Works](/blog/designing-hybrid-conversational-ai-that-actually-works) Conversation Design Institute presents Unprompted with Rebecca Evanhoe. Hosted by Hans van Dam, CEO,… Feb 6, 2026 6 min read [Conversational AI in 2026: What (We Think) Still Matters](/blog/conversational-ai-in-2026-webinar) ![Conversational AI in 2026: What (We Think) Still Matters](https://a.storyblok.com/f/323168/1920x1080/958d3513c4/21-jan-2026-webinar-updated.jpg/m/520x0/filters:no_upscale()) ### [Conversational AI in 2026: What (We Think) Still Matters](/blog/conversational-ai-in-2026-webinar) The webinar Conversational AI in 2026: What (We Think) Still Matters. In this session, CDI’s consult… Jan 28, 2026 4 min read [My Predictions for Conversation Design: 2026 and Beyond](/blog/predictions-for-conversation-design-2026-and-beyond) ![My Predictions for Conversation Design: 2026 and Beyond](https://a.storyblok.com/f/323168/2240x1260/94d3f4c462/9.png/m/520x0/filters:no_upscale()) ### [My Predictions for Conversation Design: 2026 and Beyond](/blog/predictions-for-conversation-design-2026-and-beyond) Explore the future of conversation design by 2026, focusing on evolving roles, adaptive UIs, and the… Jan 8, 2026 6 min read [Career Building in Conversational AI: From First Portfolio t…](/blog/career-building-in-conversational-ai) ![Career Building in Conversational AI: From First Portfolio t…](https://a.storyblok.com/f/323168/2240x1260/8c2b63a28b/unprompted-blog-cover-2.png/m/520x0/filters:no_upscale()) ### [Career Building in Conversational AI: From First Portfolio t…](/blog/career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, fro… Dec 22, 2025 6 min read [Voice First, Future Ready: Why Voice-First Design and Chatbo…](/blog/voice-conversational-ai-design-webinar-verint) ![Voice First, Future Ready: Why Voice-First Design and Chatbo…](https://a.storyblok.com/f/323168/640x360/ba6f87feb2/zoom-verint-webinar-thumbnail.png/m/520x0/filters:no_upscale()) ### [Voice First, Future Ready: Why Voice-First Design and Chatbo…](/blog/voice-conversational-ai-design-webinar-verint) Join CDI & Verint on Sept 18 to explore generative AI in voice design. Learn strategies, real-world… Sep 10, 2025 4 min read [July Open Webinar with COPC Inc](/blog/july-webinar--copc) ![July Open Webinar with COPC Inc](https://a.storyblok.com/f/323168/800x450/a790091dcd/copc-thumbnail.jpg/m/520x0/filters:no_upscale()) ### [July Open Webinar with COPC Inc](/blog/july-webinar--copc) The webinar titled "Scaling AI in CX: Avoiding the Pitfalls and Building for Impact" comes in advanc… Jul 2, 2025 4 min read [The Conversational Infrastructure: moving beyond the chatbot…](/blog/conversational-infrastructure-chatbot-higher-education) ![The Conversational Infrastructure: moving beyond the chatbot…](https://a.storyblok.com/f/323168/4221x2156/5a249ccacf/highered001.jpeg/m/520x0/filters:no_upscale()) ### [The Conversational Infrastructure: moving beyond the chatbot…](/blog/conversational-infrastructure-chatbot-higher-education) Peter Thomas is Senior Adviser for Higher Education Strategy at CDI, where our focus is on building… Jun 23, 2025 5 min read [New Course Release: Designing Digital Humans](/blog/digital-humans-course) ![New Course Release: Designing Digital Humans](https://a.storyblok.com/f/323168/1920x1080/4a84f59077/blog-dh_thumbnail-v1.png/m/520x0/filters:no_upscale()) ### [New Course Release: Designing Digital Humans](/blog/digital-humans-course) Digital humans are revolutionizing how we interact with technology— our new course gets you up to sp… May 5, 2025 4 min read [May Business Solutions Webinar Series](/blog/May-Business-Solution) ![May Business Solutions Webinar Series](https://a.storyblok.com/f/323168/1920x1080/2fc148b64d/blog_may-business-solution-thumbnail-v2.png/m/520x0/filters:no_upscale()) ### [May Business Solutions Webinar Series](/blog/May-Business-Solution) On the back of a successful series launch in April, the weekly 30-minute webinars will return in May… Apr 25, 2025 3 min read [CDI Talks AI Agents at KPMG Hackweek 2025](/blog/cdi-kpmg-hackweek) ![CDI Talks AI Agents at KPMG Hackweek 2025](https://a.storyblok.com/f/323168/1600x1127/74af49b365/cdi-jurgen-talks-ai-agents-at-kpmg-hackweek-2025.png/m/520x0/filters:no_upscale()) ### [CDI Talks AI Agents at KPMG Hackweek 2025](/blog/cdi-kpmg-hackweek) Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event… Apr 16, 2025 4 min read [May Webinar: Conversational AI Maturity](/blog/conversational-ai-maturity-webinar) ![May Webinar: Conversational AI Maturity](https://a.storyblok.com/f/323168/1920x1080/b6adbbaaed/may-webinar.png/m/520x0/filters:no_upscale()) ### [May Webinar: Conversational AI Maturity](/blog/conversational-ai-maturity-webinar) Looking to take your organization's conversational AI program to the next level? Our upcoming webina… Apr 11, 2025 3 min read [New Course Release: Mastering Content Structure for LLMs](/blog/content-structure-llm-course) ![New Course Release: Mastering Content Structure for LLMs](https://a.storyblok.com/f/323168/1920x1080/a472bacefd/twi-4.png/m/520x0/filters:no_upscale()) ### [New Course Release: Mastering Content Structure for LLMs](/blog/content-structure-llm-course) This course deep dives into why structured content is essential for delivering effective, compliant,… Mar 28, 2025 4 min read [CDI Rebrand & Next-Gen Learning Platform](/blog/conversation-design-institute-rebrand-next-gen-learning) ![CDI Rebrand & Next-Gen Learning Platform](https://a.storyblok.com/f/323168/1920x1080/f8b05d7ba6/a-new-era-begins-updated.png/m/520x0/filters:no_upscale()) ### [CDI Rebrand & Next-Gen Learning Platform](/blog/conversation-design-institute-rebrand-next-gen-learning) Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI… Mar 3, 2025 4 min read [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) ![Career paths in Conversational AI](https://a.storyblok.com/f/323168/361x281/a00717de3c/career-paths.svg/m/520x0/filters:no_upscale()) ### [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) The world of conversational AI offers exciting career opportunities for individuals passionate about… Feb 26, 2025 5 min read [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) ![Generative AI: the pros, cons and considerations](https://a.storyblok.com/f/323168/393x229/85baa52f63/gen-ai.svg/m/520x0/filters:no_upscale()) ### [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o… Feb 14, 2025 3 min read [Managing CS Risk in the new era of AI](/blog/managing-cs-risk-in-the-new-era-of-ai) ![Managing CS Risk in the new era of AI](https://a.storyblok.com/f/323168/8736x4896/5e1b4b29c9/managing-cs-risk-in-the-new-era-of-ai.jpeg/m/520x0/filters:no_upscale()) ### [Managing CS Risk in the new era of AI](/blog/managing-cs-risk-in-the-new-era-of-ai) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Feb 11, 2025 6 min read [The business case for conversation design](/blog/business-case-for-conversation-design) ![The business case for conversation design](https://a.storyblok.com/f/323168/390x319/4821a330c9/business-case.svg/m/520x0/filters:no_upscale()) ### [The business case for conversation design](/blog/business-case-for-conversation-design) When you think about it, conversations are at the heart of everything. Metaphorically speaking we co… Feb 7, 2025 4 min read [Achieving CS Flexibility in the new era of AI](/blog/achieving-cs-flexibility-in-the-new-era-of-ai) ![Achieving CS Flexibility in the new era of AI](https://a.storyblok.com/f/323168/5353x3000/498067cfdb/achieving-cs-flexibility-in-the-new-era-of-ai-1.jpeg/m/520x0/filters:no_upscale()) ### [Achieving CS Flexibility in the new era of AI](/blog/achieving-cs-flexibility-in-the-new-era-of-ai) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Jan 27, 2025 7 min read [How to build a full-stack Conversational AI team](/blog/full-stack-conversational-ai-team) ![How to build a full-stack Conversational AI team](https://a.storyblok.com/f/323168/853x602/43074dcad3/full-stack.svg/m/520x0/filters:no_upscale()) ### [How to build a full-stack Conversational AI team](/blog/full-stack-conversational-ai-team) As we roar into 2025, CDI is preparing to launch a new assessment service based on the CDI Standards… Jan 21, 2025 4 min read [Achieving CS Scale in the new era of AI](/blog/achieving-cs-scale-in-the-new-era-of-ai) ![Achieving CS Scale in the new era of AI](https://a.storyblok.com/f/323168/5824x3264/6f6b374fa7/achieving-cs-scale-in-the-new-era-of-ai.jpeg/m/520x0/filters:no_upscale()) ### [Achieving CS Scale in the new era of AI](/blog/achieving-cs-scale-in-the-new-era-of-ai) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Jan 20, 2025 6 min read [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) ![Stakeholder Management in Conversational AI](https://a.storyblok.com/f/323168/984x695/078bf6bcb0/stakeholder.svg/m/520x0/filters:no_upscale()) ### [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also… Jan 15, 2025 3 min read [Improving CS Finance in the new era of AI](/blog/improving-cs-finance-in-the-new-era-of-ai) ![Improving CS Finance in the new era of AI](https://a.storyblok.com/f/323168/5472x3648/784488e63f/improving-cs-finance-in-the-new-era-of-ai.jpeg/m/520x0/filters:no_upscale()) ### [Improving CS Finance in the new era of AI](/blog/improving-cs-finance-in-the-new-era-of-ai) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Jan 13, 2025 7 min read [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) ![How to build a successful Conversation Design Practice](https://a.storyblok.com/f/323168/607x599/6c774a6361/cd-practice.svg/m/520x0/filters:no_upscale()) ### [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz… Jan 8, 2025 4 min read [Managing CS Quality in the new era of AI](/blog/managing-cs-quality-in-the-new-era-of-ai) ![Managing CS Quality in the new era of AI](https://a.storyblok.com/f/323168/5824x3264/1a04602901/managing-cs-quality-in-the-new-era-of-ai.jpeg/m/520x0/filters:no_upscale()) ### [Managing CS Quality in the new era of AI](/blog/managing-cs-quality-in-the-new-era-of-ai) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Jan 6, 2025 7 min read [4 tips to help CS Leaders up their AI game](/blog/four-tips-to-help-cs-leaders-up-their-game) ![4 tips to help CS Leaders up their AI game](https://a.storyblok.com/f/323168/7280x4080/232ea15b24/4-tips-to-help-cs-leaders-up-their-ai-game_2-1.jpeg/m/520x0/filters:no_upscale()) ### [4 tips to help CS Leaders up their AI game](/blog/four-tips-to-help-cs-leaders-up-their-game) This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague… Dec 30, 2024 7 min read [AI Assistants for Knowledge Management](/blog/ai-assistants-for-knowledge-management) ![AI Assistants for Knowledge Management](https://a.storyblok.com/f/323168/418x435/5557bb2403/ai-assistants.svg/m/520x0/filters:no_upscale()) ### [AI Assistants for Knowledge Management](/blog/ai-assistants-for-knowledge-management) Conversational AI and generative AI have unlocked entirely new business models and are shifting our… Nov 28, 2024 3 min read [Conversation Design Institute at Rasa CALM SUMMIT NYC](/blog/cdi-at-rasa-calm-summit) ![Conversation Design Institute at Rasa CALM SUMMIT NYC](https://a.storyblok.com/f/323168/1920x1280/e53783bbd0/calm-cdi.jpg/m/520x0/filters:no_upscale()) ### [Conversation Design Institute at Rasa CALM SUMMIT NYC](/blog/cdi-at-rasa-calm-summit) On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Prac… Nov 8, 2024 3 min read [5 tips to go from Pitch to Product](/blog/five-tips-to-go-from-pitch-to-product) ![5 tips to go from Pitch to Product](https://a.storyblok.com/f/323168/2832x2124/165c65aceb/uxindia-michelle-parayil-cdi.jpg/m/520x0/filters:no_upscale()) ### [5 tips to go from Pitch to Product](/blog/five-tips-to-go-from-pitch-to-product) On Thursday September 19th, Michelle Parayil, long-time Conversation Design practitioner and Academy… Sep 19, 2024 3 min read [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) ![Introduction to conversation design: why, what and how](https://a.storyblok.com/f/323168/393x210/3f2d4d59b7/how-to-build-a-full-stack-conversational-ai-team.svg/m/520x0/filters:no_upscale()) ### [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) Conversation design is the practice of making AI assistants more helpful and natural when they talk… Sep 19, 2024 5 min read [Lectures at the Amsterdam University of Applied Sciences](/blog/teaching-the-next-generation-of-conversation-designers) ![Lectures at the Amsterdam University of Applied Sciences](https://a.storyblok.com/f/323168/4032x3024/9a4f9c237f/img_7770.jpeg/m/520x0/filters:no_upscale()) ### [Lectures at the Amsterdam University of Applied Sciences](/blog/teaching-the-next-generation-of-conversation-designers) How do you inspire and engage people who have grown up with conversational interfaces all around the… Sep 11, 2024 3 min read [CEO Hans van Dam delivers inspiring TED Talk](/blog/the-world-first-ai-generated-ted-talk) ![CEO Hans van Dam delivers inspiring TED Talk](https://a.storyblok.com/f/323168/1520x840/97bc326777/hans-ted.png/m/520x0/filters:no_upscale()) ### [CEO Hans van Dam delivers inspiring TED Talk](/blog/the-world-first-ai-generated-ted-talk) CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by Ch… Sep 26, 2023 3 min read [Why ethics is important in Conversation Design](/blog/why-ethics-is-important-in-conversation-design) ![Why ethics is important in Conversation Design](https://a.storyblok.com/f/323168/1000x649/053c52065e/ethics-wooden-sign-on-a-beautiful-day.webp/m/520x0/filters:no_upscale()) ### [Why ethics is important in Conversation Design](/blog/why-ethics-is-important-in-conversation-design) What have ethics got to do with chatbot design? Well, if you’re part of the ecosystem that’s buildin… May 26, 2023 4 min read