# Expanding Multilingual IVR Support Case Study Source: https://www.conversationdesigninstitute.com/case-studies/multilingual-ivr-support --- Case study # Expanding multilingual IVR support ![Expanding multilingual IVR support](https://a.storyblok.com/f/323168/5760x4818/c00db0b985/ivr-white-with-spacing.png) A leading global provider of cutting-edge software and services, embarked on a transformative journey to expand the reach of their Conversational Interactive Voice Response (IVR) Service Bot across multiple languages. CDI helped them successfully scale and localize across 3 key languages, allowing the company to access and serve new markets. [ Learn more about CDI Standards ](/conversational-ai-for-business/standards-framework) Scope Consulting Channel Voice Industry Technology Solution Customer support Growth area Skillset↗ Systems↗ 3 Key languages localized 70 + Localized use cases 15 Weeks' turnaround time “Successfully localizing this IVR is truly a testament to our commitment and expertise. Localizing such a number of use cases required relentless dedication, but our team was able to overcome all challenges and deliver a globally inclusive IVR experience.” ![](https://a.storyblok.com/f/323168/800x800/84a460cbbd/ivona-gudelj.jpeg/m/100x0/filters:no_upscale()) Ivona Gudelj Program Manager & Conversation Designer ![](https://a.storyblok.com/f/323168/6000x4000/e1b3c58720/adobestock_309322005.jpeg/m/1800x0/) ## Summary A leading global provider of cutting-edge software and services, embarked on a transformative journey to expand the reach of their [Conversational Interactive Voice Response (IVR)](/topics/ivr) Service Bot across multiple languages. CDI helped them successfully scale and localize across 3 key languages, allowing the company to access and serve new markets. ## The challenge The company had identified a growing need to extend their functionality beyond English, in order to provide both existing and new customers with language capabilities that would make product registration a lot easier. The target languages included French and Spanish spoken in North America, and Japanese. To achieve this ambitious goal, they engaged CDI to provide expert localization and testing assistance. ## How we supported Recognizing CDI’s diverse range in language expertise along with our high [conversation design](/topics/conversation-design) standards, the company entrusted us to deliver end-to-end support for the localization project in the North American and Japanese markets. The scope involved not only translating dialogues, training phrases, and entities but also managing content in a way that aligns with the nature of the [Conversational IVR](/topics/ivr). This also included testing, tuning and optimization of all non-English applications. Within just 20 weeks, CDI was able to deliver a fully localized and tested corpus for all three languages. The methodical sprint structure enabled continuous improvement and ensured that the multilingual expansion of the [IVR](/topics/ivr) solution met all requirements. ![](https://a.storyblok.com/f/323168/5120x2880/0cf98e03ff/adobestock_415116847.jpeg/m/900x0/filters:no_upscale()) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ## Scale yours right This is what getting it right looks like. 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