# Build or evolve a Conversational AI experience | Conversation Design Institute > Build a new Conversational AI experience or evolve one you already have: migrate it, scale it across markets, take it to the next level. Conversation Design Institute puts expert hands on the build, getting it right end to end. Source: https://www.conversationdesigninstitute.com/conversational-ai-for-business/build --- # Build or evolve a Conversational AI experience You want to build a new Conversational AI experience, or evolve one you already have: migrate it, scale it across markets, or take it to the next level. You need expert hands on the build, getting it right end to end. [ Get in touch ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) ![Build or evolve a Conversational AI experience](https://a.storyblok.com/f/323168/1600x1067/834a75c224/building-a-conversational-ai-flow.jpg/m/700x0/filters:no_upscale()) ## What we build with you Whether you're starting from nothing or taking an existing assistant further, CDI's experts help you get it right end to end: strategy and roadmap, design and build, implementation, global expansion, and migration. [ ready to talk? ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting?uuid=52ae44ec-4bb3-4e1d-b599-35f5dcbd79e3) [Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) ![Agentic Experience Design](https://a.storyblok.com/f/323168/5399x3599/c1b775b4c6/agentic-experience-design.jpeg/m/0x520/filters:no_upscale()) ### [Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) Learn the CDI method for designing AI agents that act responsibly, with governance and trust built in. Right for the agentic era. [ read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) [Strategic support](/conversational-ai-for-business/consulting) ![Strategic support](https://a.storyblok.com/f/323168/3200x4092/ccbb6ef725/enterprise_support.jpeg/m/0x520/filters:no_upscale()) ### [Strategic support](/conversational-ai-for-business/consulting) We help clients define their North Star and roadmap for their conversational AI initiatives, as well as the value proposition and map out potential cost savings. [ Read more ](/conversational-ai-for-business/consulting) [Design and build AI assistants](/conversational-ai-for-business/consulting) ![Design and build AI assistants](https://a.storyblok.com/f/323168/5120x2880/06c1b2208a/ai-assistants.jpeg/m/0x520/filters:no_upscale()) ### [Design and build AI assistants](/conversational-ai-for-business/consulting) We plan, design, and build AI assistants for clients without an existing team. We can help you build anything, from a POC to a production-ready, customer-facing product. [ Read more ](/conversational-ai-for-business/consulting) [Implementation support](/conversational-ai-for-business/consulting) ![Implementation support](https://a.storyblok.com/f/323168/579x409/fd239ba19f/implementation-support.png/m/0x520/filters:no_upscale()) ### [Implementation support](/conversational-ai-for-business/consulting) We can take on any implementation task, from managing training data to interacting with engineers to testing and deployment. [ Read more ](/conversational-ai-for-business/consulting) [Forward-Deployed Experts](/conversational-ai-for-business/forward-deployed-experts) ![Forward-Deployed Experts](https://a.storyblok.com/f/323168/1600x1067/5a305700b5/forward-deplyed-certified-expert.jpg/m/0x520/filters:no_upscale()) ### [Forward-Deployed Experts](/conversational-ai-for-business/forward-deployed-experts) We place a certified CDI expert inside your team to improve the conversations you already run: working to the CDI Standards and the CDI Method, with the institute behind [ ](/conversational-ai-for-business/forward-deployed-experts) [Global expansion](/conversational-ai-for-business/consulting) ![Global expansion](https://a.storyblok.com/f/323168/7429x4953/2f549a9172/global_ai_rollout_cdi.jpeg/m/0x520/filters:no_upscale()) ### [Global expansion](/conversational-ai-for-business/consulting) Planning a multi-market rollout of your AI assistant? You can work with our experts to plan and execute global expansion or set up global governance. [ Read more ](/conversational-ai-for-business/consulting) [Migration support](/conversational-ai-for-business/consulting) ![Migration support](https://a.storyblok.com/f/323168/5120x2880/20e34d4d43/migration_support_ai_cdi.jpeg/m/0x520/filters:no_upscale()) ### [Migration support](/conversational-ai-for-business/consulting) Planning an AI assistant migration? Our experts help you plan and execute it smoothly, without losing what was working. [ Read more ](/conversational-ai-for-business/consulting) ## Before, during, and after the build [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/fix) Fix something that isn't working [](/conversational-ai-for-business/team-capability) Build the team's capability our standards ## The CDI Standards Framework Our assessments aren't a matter of opinion; they're measured against the CDI Standards Framework, our definition of what it takes to get AI conversations right. The CDI Standards Framework brings together two fundamental perspectives: **People and Organisations**: how individuals grow, and how teams operate; and **Interior and Exterior**: what we believe, and what we build. Each standard is evaluated through **Four Forces**: Mindset, Skillset, Culture and Systems. Our thirty-one standards across six domains each have maturity levels, so "good" is defined and your progress is something you can actually see. ![Six domains, thirty-one standards](/assets/images/components/organisms/standards-framework-systematic/illustration-layer-1.svg) ![Six domains, thirty-one standards](/assets/images/components/organisms/standards-framework-systematic/illustration-layer-2.svg) ![Six domains, thirty-one standards](/assets/images/components/organisms/standards-framework-systematic/illustration-layer-3.svg) **Six domains, thirty-one standards** with maturity levels from foundational to leading. ## Discover our case studies [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) ![Assessing, improving and implementing the building process for a cosmetics chatbot](https://a.storyblok.com/f/323168/512x512/ad82eeb66d/lipstick.png) ### [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter… Cosmetics Partner Support / Customer support [ Read more ](/case-studies/cosmetics-chatbot) [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) ![Honeybook explores Agentic Experience Design](https://a.storyblok.com/f/323168/665x77/925751431f/honeybook-dark.png) ### [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work… CRM Workshop [ Read more ](/case-studies/honeybook-training) [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) ![Boosting Voice AI Performance for Deutsche Telekom](https://a.storyblok.com/f/323168/1000x492/56fc01afd3/toppng-com-telekom-logo-b-w-capital-one-logo-white-1000x492.png) ### [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t… Telecom Customer support [ Read more ](/case-studies/deutsche-telekom) [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) ![Leading Global HR Services Provider ](https://a.storyblok.com/f/323168/2380x1582/4840248cff/hr-icon-white.png) ### [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor… HR Services Chatbot [ Read more ](/case-studies/global-hr-provider-chatbot) [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) ![IND embraces Conversational AI as a channel](https://a.storyblok.com/f/323168/1654x1654/374ed558a6/ind.png) ### [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c… Government Customer support [ Read more ](/case-studies/ind-government-chatbot) [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) ![Global Sports Retail Chatbot](https://a.storyblok.com/f/323168/3841x3178/8cc9ae8e5f/adidas-white-iwth-space.png) ### [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020\. I… Retail Customer support [ Read more ](/case-studies/sports-retail-chatbot) [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) ![Migrating Hansgrohe's Chatbot, Hans](https://a.storyblok.com/f/323168/516x114/b4b7a3b9da/hansgrohe.svg) ### [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe… Utilities Customer support [ Read more ](/case-studies/hansgrohe-chatbot-hans) [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) ![Migrating Trulet’s Chatbot, Trudi](https://a.storyblok.com/f/323168/147x41/27775ef1ab/trudi.svg) ### [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha… Travel Customer support [ Read more ](/case-studies/trulets-chatbot-trudi) [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) ![Expanding multilingual IVR support](https://a.storyblok.com/f/323168/5760x4818/c00db0b985/ivr-white-with-spacing.png) ### [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) A leading global provider of cutting-edge software and services, embarked on a transformative journe… Technology Customer support [ Read more ](/case-studies/multilingual-ivr-support) [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) ![Goodcall’s AI Phone Assistants](https://a.storyblok.com/f/323168/499x127/f3fa6cc0c8/goodcall.svg) ### [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th… Telecommunications Customer support [ Read more ](/case-studies/goodcalls-ai-phone-assistants) [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) ![Healthcare HR Chatbot](https://a.storyblok.com/f/323168/5760x3843/c8444c9d06/cross-white-space.png) ### [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to… Healthcare Chatbot [ Read more ](/case-studies/healthcare-hr-chatbot) [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) ![Vandebron’s Chatbot, Mick](https://a.storyblok.com/f/323168/140x22/6ae8dda10a/vandebron.svg) ### [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c… Energy Customer support [ Read more ](/case-studies/vandebrons-chatbot-mick) [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) ![Vodafone’s Virtual Assistant, TOBi](https://a.storyblok.com/f/323168/493x494/5fb37f832a/vodafone-white.svg) ### [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi… Telecommunications Customer support [ Read more ](/case-studies/vodafone-tobi-assistant) [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) ![HP’s Virtual Assistant](https://a.storyblok.com/f/323168/250x251/646abfb7cf/hp.svg) ### [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.… Technology Customer support [ Read more ](/case-studies/hp-virtual-assistant) ## Start the conversation Ready to get it right? Tell us what you're building. ### Provide your details By submitting this form, you agree to CDI processing your data to respond to your inquiry. Submit Form submitted Thanks, we’ll be in touch soon. ## FAQs ### Can you migrate our existing assistant? Yes; we plan and execute migrations, and have done it without losing what was working. ### Can you build from scratch, or only improve an existing assistant? Both; from a proof of concept to a production-ready, customer-facing assistant, or evolving one you already have. ### Can you help us scale across markets and languages? Yes; multi-market rollout and multilingual expansion are core, including setting up global governance so quality holds as you scale. ### Are you tied to a particular platform? No; we're technology-agnostic and work across declarative and generative stacks, so you're not locked into our tooling. Choosing between platforms? See our [guide to Conversational AI platforms](/topics/vendor-platforms). ## What do you want to do? [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/fix) Fix something that isn't working [](/conversational-ai-for-business/team-capability) Build the team's capability [](/conversational-ai-for-business/up-to-speed) Get up to speed at my own pace