# Fix something that isn't working | Conversation Design Institute > A chatbot, voice assistant, or AI agent in production and not delivering? Conversation Design Institute comes in, finds the root cause, and puts it right. Source: https://www.conversationdesigninstitute.com/conversational-ai-for-business/fix --- # Fix something that isn't working You've got a chatbot, voice assistant, or AI agent in production and it's not delivering. Containment is poor, customers are frustrated, the metrics aren't moving. You need someone who knows what they're doing to come in, find the root cause, and put it right. [ Get in touch ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) ![Fix something that isn't working](https://a.storyblok.com/f/323168/1600x1067/9ae085c77c/conversational-ai-customer-needs-mapping.jpg/m/700x0/filters:no_upscale()) ## How we fix it When something's in production and underperforming, the fix starts with the root cause, not a rebuild. We help you with the design, the optimisation, and the responsible use of generative AI, and get the metrics moving again. [ Learn more ](/conversational-ai-for-business/consulting) [Conversation design support](/conversational-ai-for-business/consulting) ![Conversation design support](https://a.storyblok.com/f/323168/1067x1600/30bb8ed2bc/conversation_design_support_cdi.jpg/m/0x520/filters:no_upscale()) ### [Conversation design support](/conversational-ai-for-business/consulting) We design and refine conversational journeys, ensuring engaging and consistent experiences. We also assist in persona development to keep your assistant on brand. [ Read more ](/conversational-ai-for-business/consulting) [Optimisation support](/conversational-ai-for-business/consulting) ![Optimisation support](https://a.storyblok.com/f/323168/1067x1600/abcd39c743/optimization_support_conversational-ai_cdi.jpg/m/0x520/filters:no_upscale()) ### [Optimisation support](/conversational-ai-for-business/consulting) Our experts come in to evaluate your intent architecture and explore new strategies to improve your assistant's cognition. [ Read more ](/conversational-ai-for-business/consulting) [Forward-Deployed Experts](/conversational-ai-for-business/forward-deployed-experts) ![Forward-Deployed Experts](https://a.storyblok.com/f/323168/1600x1067/6b764e62a8/forward_deployed_certified_expert_cdi.jpg/m/0x520/filters:no_upscale()) ### [Forward-Deployed Experts](/conversational-ai-for-business/forward-deployed-experts) We place a certified CDI expert inside your team to improve the conversations you already run, working to the CDI Standards and the CDI Method. [ read more ](/conversational-ai-for-business/forward-deployed-experts) [Responsible generative AI implementation](/conversational-ai-for-business/consulting) ![Responsible generative AI implementation](https://a.storyblok.com/f/323168/5351x3567/ce93471bcc/responsible_ethical_ai_gen_ai_implementation_cdi.jpeg/m/0x520/filters:no_upscale()) ### [Responsible generative AI implementation](/conversational-ai-for-business/consulting) We work together with your team to assess your generative AI initiatives and provide recommendations for responsible implementation. [ Read more ](/conversational-ai-for-business/consulting) ## Conversational AI Maturity Assessment Not ready to talk? Get a first read on what's wrong, free. Twenty questions, and a personalised report showing where to look first. ### Conversational AI Maturity Assessment - Free Discover how your current conversational AI strategy scores and uncover your organizational blind spots. 20 rapid-fire questions; personalized report. [ Who is it for? ](javascript:;)[ What can you expect? ](javascript:;) [ Get started ](https://scorecard.conversationdesigninstitute.com/cdi-maturity-assessment) Who is it for? Back This tool is ideal for organizations with 1 or multiple AI assistants in production. The assessment gives managers, product owners and the team a better understanding of the maturity level of their conversational AI practice. What can you expect? Back This Conversational AI Maturity Assessment has been developed by a team of experts, grounded in the CDI Standards. By answering 20 rapid-fire questions, you’ll receive a personalized report identifying the most important areas for improvement. ![](https://a.storyblok.com/f/323168/720x837/1a3848d335/background.jpg/m/900x0/filters:no_upscale()) ## Discover our case studies [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) ![Assessing, improving and implementing the building process for a cosmetics chatbot](https://a.storyblok.com/f/323168/512x512/ad82eeb66d/lipstick.png) ### [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter… Cosmetics Partner Support / Customer support [ Read more ](/case-studies/cosmetics-chatbot) [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) ![Honeybook explores Agentic Experience Design](https://a.storyblok.com/f/323168/665x77/925751431f/honeybook-dark.png) ### [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work… CRM Workshop [ Read more ](/case-studies/honeybook-training) [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) ![Boosting Voice AI Performance for Deutsche Telekom](https://a.storyblok.com/f/323168/1000x492/56fc01afd3/toppng-com-telekom-logo-b-w-capital-one-logo-white-1000x492.png) ### [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t… Telecom Customer support [ Read more ](/case-studies/deutsche-telekom) [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) ![Leading Global HR Services Provider ](https://a.storyblok.com/f/323168/2380x1582/4840248cff/hr-icon-white.png) ### [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor… HR Services Chatbot [ Read more ](/case-studies/global-hr-provider-chatbot) [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) ![IND embraces Conversational AI as a channel](https://a.storyblok.com/f/323168/1654x1654/374ed558a6/ind.png) ### [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c… Government Customer support [ Read more ](/case-studies/ind-government-chatbot) [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) ![Global Sports Retail Chatbot](https://a.storyblok.com/f/323168/3841x3178/8cc9ae8e5f/adidas-white-iwth-space.png) ### [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020\. I… Retail Customer support [ Read more ](/case-studies/sports-retail-chatbot) [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) ![Migrating Hansgrohe's Chatbot, Hans](https://a.storyblok.com/f/323168/516x114/b4b7a3b9da/hansgrohe.svg) ### [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe… Utilities Customer support [ Read more ](/case-studies/hansgrohe-chatbot-hans) [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) ![Migrating Trulet’s Chatbot, Trudi](https://a.storyblok.com/f/323168/147x41/27775ef1ab/trudi.svg) ### [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha… Travel Customer support [ Read more ](/case-studies/trulets-chatbot-trudi) [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) ![Expanding multilingual IVR support](https://a.storyblok.com/f/323168/5760x4818/c00db0b985/ivr-white-with-spacing.png) ### [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) A leading global provider of cutting-edge software and services, embarked on a transformative journe… Technology Customer support [ Read more ](/case-studies/multilingual-ivr-support) [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) ![Goodcall’s AI Phone Assistants](https://a.storyblok.com/f/323168/499x127/f3fa6cc0c8/goodcall.svg) ### [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th… Telecommunications Customer support [ Read more ](/case-studies/goodcalls-ai-phone-assistants) [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) ![Healthcare HR Chatbot](https://a.storyblok.com/f/323168/5760x3843/c8444c9d06/cross-white-space.png) ### [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to… Healthcare Chatbot [ Read more ](/case-studies/healthcare-hr-chatbot) [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) ![Vandebron’s Chatbot, Mick](https://a.storyblok.com/f/323168/140x22/6ae8dda10a/vandebron.svg) ### [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c… Energy Customer support [ Read more ](/case-studies/vandebrons-chatbot-mick) [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) ![Vodafone’s Virtual Assistant, TOBi](https://a.storyblok.com/f/323168/493x494/5fb37f832a/vodafone-white.svg) ### [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi… Telecommunications Customer support [ Read more ](/case-studies/vodafone-tobi-assistant) [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) ![HP’s Virtual Assistant](https://a.storyblok.com/f/323168/250x251/646abfb7cf/hp.svg) ### [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.… Technology Customer support [ Read more ](/case-studies/hp-virtual-assistant) ## Wherever this goes next, here's what to do [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/team-capability) Build the team's capability [](/conversational-ai-for-business/build) Build or evolve a Conversational AI experience “It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.” ![](https://a.storyblok.com/f/323168/500x500/1468a6f565/bob-vandebron.jpeg/m/100x0/filters:no_upscale()) Bob Molenaar Vandebron Digital Experience Manager ## Start the conversation Explore CDI's assessment, training, and consulting services today. ### Provide your details By submitting this form, you agree to CDI processing your data to respond to your inquiry. Submit Form submitted Thanks, we’ll be in touch soon. ## FAQs ### Can you work with our existing platform? Yes; CDI is technology-agnostic. We work with whatever stack your assistant is built on rather than pushing a tool of our own. If the platform itself is part of the problem, our [guide to Conversational AI platforms](/topics/vendor-platforms) covers the landscape. ### Can you fix it without a full rebuild? Usually. We optimise what's there first; a rebuild is only on the table if the foundation genuinely can't support where you're trying to get to. ### Do you advise, or do the actual work? Either; from a focused recommendation to hands-on optimisation with your team, depending on what you need. ### How do you find the root cause? We evaluate the intent architecture, the [conversation design](/topics/conversation-design), and the real logs, so the fix targets why it's failing, not just the symptom in the dashboard. ## What do you want to do? [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/build) Build or evolve a Conversational AI experience [](/conversational-ai-for-business/team-capability) Build the team's capability [](/conversational-ai-for-business/up-to-speed) Get up to speed at my own pace