# Forward-Deployed CDI Experts | Conversation Design Institute > Forward-Deployed CDI Experts: certified specialists embedded in your team, improving your Conversational AI using the CDI Standards and the CDI Method. Source: https://www.conversationdesigninstitute.com/conversational-ai-for-business/forward-deployed-experts --- # Get AI conversations right, from inside your team Forward-Deployed CDI Experts: certified specialists working with you, improving your conversations using the CDI Standards and the CDI Method, with the backing of Conversation Design Institute. [ START THE CONVERSATION ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ![](https://a.storyblok.com/f/323168/90x28/558ce6f243/t-mobile.png) ![](https://a.storyblok.com/f/323168/120x20/b869ed86ba/natwest.png) ![](https://a.storyblok.com/f/323168/168x70/13c3c36a4c/optum.png) ![](https://a.storyblok.com/f/323168/170x36/24f5a0578c/jp-morgan.png) ![](https://a.storyblok.com/f/323168/150x43/2260f338d7/vodafone.png) ![](https://a.storyblok.com/f/323168/91x42/925379484e/kpn.png) ## What do you want to do? [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/fix) Fix something that isn't working [](/conversational-ai-for-business/build) Build or evolve a Conversational AI experience [](/conversational-ai-for-business/team-capability) Build the team's capability [](/conversational-ai-for-business/up-to-speed) Get up to speed at my own pace ## One of our people, working as one of yours A Forward-Deployed CDI Expert is not a freelancer with a badge. They are certified practitioners, deployed into your team, working with CDI IP, the CDI Standards and the CDI Method, and a quality process. [ Start the conversation ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) ![](https://a.storyblok.com/f/323168/1095x1059/bcd525dff1/forward-deployed-cdi-expert.jpg/m/900x0/) ## What that means in practice Every deployment is different: platform, sector, scope and team all vary. But whoever we send and wherever they land, three things are the same on every on every engagement. ### Embedded in your team Our experts work inside your organisation, platform and your workflow: configuring, testing and tuning the conversations you already run. ### Working to the Standards Our experts work on your products, bringing expertise grounded in the CDI Standards and the CDI Method: a shared definition of what good looks like. ### Backed by CDI Each expert is coached by CDI's consulting team; the quality loop sits behind every engagement, not just the person in front of you. ## What they work with The Standards define what good looks like; the Method is how our experts get you there. [ Learn about our assessments ](/conversational-ai-for-business/assessment) [The CDI Standards](/conversational-ai-for-business/standards-framework) ![The CDI Standards](https://a.storyblok.com/f/323168/1440x864/fd7d7ae683/background.jpg/m/0x520/filters:no_upscale()) ### [The CDI Standards](/conversational-ai-for-business/standards-framework) The industry benchmark for enterprise Conversational AI, spanning strategy, design, build and governance. [ Read more ](/conversational-ai-for-business/standards-framework) [The CDI Method](/conversational-ai-for-business/consulting) ![The CDI Method](https://a.storyblok.com/f/323168/2688x1792/3fdebed94f/conversational-ai_consultancy.jpeg/m/0x520/filters:no_upscale()) ### [The CDI Method](/conversational-ai-for-business/consulting) Three stages - Strategize, Design and Build - with defined roles and outputs at every step. [ Read more ](/conversational-ai-for-business/consulting) ## How forward deployment works ### Scope We agree the conversations, channels and outcomes that matter; nothing open-ended. ### Match We assign a certified Conversational AI or AXD expert whose experience fits your platform and sector. ### Deploy They join your team and start helping you get AI conversations right. ### Improve The work compounds: your expert keeps improving conversations, coached and quality-assured by CDI behind the scenes. ## Certified before they're deployed Our Forward-Deployed CDI Experts are CDI Academy Certified, coached by CDI's consulting team and quality-reviewed on every engagement. ### Certified in practice Every Forward-Deployed CDI Expert holds a relevant certification from the CDI Academy, the world's leading training resource for Conversational AI and Agentic Experience Design (AXD). ![Certified in practice](https://a.storyblok.com/f/323168/4000x2666/2b23dc9ffd/method-foudnation.png/m/680x0/filters:no_upscale()) Every Forward-Deployed CDI Expert holds a relevant certification from the CDI Academy, the world's leading training resource for Conversational AI and Agentic Experience Design (AXD). “It's been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.” ![](https://a.storyblok.com/f/323168/500x500/1468a6f565/bob-vandebron.jpeg/m/100x0/filters:no_upscale()) Bob Molenaar Vandebron Digital Experience Manager ## FAQs ### What does a Forward-Deployed CDI Expert do day to day? They work on your live conversations inside your own platform: prompt and flow design, testing, tuning, knowledge curation, and evaluation. They use the CDI Method and work to the CDI Standards. ### Do they build or change our technology stack? No. They improve conversations within the platform you already run: configuring, testing and tuning. They do not build or replace your stack. ### How are they different from freelancers or contractors? They are certified practitioners working with CDI IP, coached by CDI's consulting team, and quality-reviewed on every engagement. ### How quickly can an expert start, and how long do they stay? Engagements are scoped to outcomes, not open-ended time. We agree the conversations, channels and outcomes first; deployments then run as long as the work warrants, reviewed as we go. ### How do we get started? Start the conversation with us below. We scope what you're trying to fix, match you with a certified expert and take it from there. ## Start the conversation Tell us what you're trying to do and we'll tell you whether a Forward-Deployed CDI Expert is right for you. ### Provide your details By submitting this form, you agree to CDI processing your data to respond to your inquiry. Submit Form submitted Thanks, we’ll be in touch soon.