# Build the team's capability | Conversation Design Institute > Upskill and certify your team with Conversation Design Institute: a shared way of working that holds up across projects. The whole team, getting it right the same way. Source: https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-capability --- # Build the team's capability You want to upskill your team or department, certify them, and give them a shared way of working: the whole team, getting it right the same way. A programme built with CDI for how your organisation works. [ Let's talk enterprise training ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) ![Build the team's capability](https://a.storyblok.com/f/323168/1600x1067/f5f167ba57/conversation-design-institute-trainer-leading-a-conversational-ai-training-workshop-with-a-group-of-professionals.jpg/m/700x0/filters:no_upscale()) ## Team training and certification We train and certify the people who build and run your assistants, designers, AI trainers, PMs, and product leads, in the CDI method, tailored to how your organisation actually works. [ Learn more ](/conversational-ai-for-business/team-training-and-certification) [Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) ![Agentic Experience Design](https://a.storyblok.com/f/323168/5399x3599/c1b775b4c6/agentic-experience-design.jpeg/m/0x520/filters:no_upscale()) ### [Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) Learn the CDI method for designing AI agents that act responsibly, with governance and trust built in. Right for the agentic era. [ read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) [Enterprise Subscription](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) ![Enterprise Subscription](https://a.storyblok.com/f/323168/7360x4912/92917d3fdb/enterprise_team_training.jpeg/m/0x520/filters:no_upscale()) ### [Enterprise Subscription](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) Take advantage of CDI's Team Training and Certification programmes: full course access, industry-recognised workshops, and CDI Office Hours. [ Read more ](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) [Workshops]( https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) ![Workshops](https://a.storyblok.com/f/323168/1600x1067/a7068e680b/workshops_conversational_agentic-ai_cdi.jpg/m/0x520/filters:no_upscale()) ### [Workshops]( https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) Our hands-on workshops are the perfect tool to bridge the gap between theory and practice. Workshops are technology-agnostic and applicable to all industries. [ Read more ]( https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification) [Office Hours](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification#office-hours) ![Office Hours](https://a.storyblok.com/f/323168/5760x3240/d14abd0d9e/university-conversational-ai-strategy.jpeg/m/0x520/filters:no_upscale()) ### [Office Hours](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification#office-hours) Keep an expert in the loop with weekly co-design or mentoring sessions. This way your team has access to a CDI expert at all times. [ Read more ](https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification#office-hours) ## Where to take it next [](https://learn.conversationdesigninstitute.com/home) Browse the course library [](https://learn.conversationdesigninstitute.com/certifications) Get certified [](/conversational-ai-for-business/where-you-stand) Find out where we stand ## Discover our case studies [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) ![Assessing, improving and implementing the building process for a cosmetics chatbot](https://a.storyblok.com/f/323168/512x512/ad82eeb66d/lipstick.png) ### [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter… Cosmetics Partner Support / Customer support [ Read more ](/case-studies/cosmetics-chatbot) [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) ![Honeybook explores Agentic Experience Design](https://a.storyblok.com/f/323168/665x77/925751431f/honeybook-dark.png) ### [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work… CRM Workshop [ Read more ](/case-studies/honeybook-training) [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) ![Boosting Voice AI Performance for Deutsche Telekom](https://a.storyblok.com/f/323168/1000x492/56fc01afd3/toppng-com-telekom-logo-b-w-capital-one-logo-white-1000x492.png) ### [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t… Telecom Customer support [ Read more ](/case-studies/deutsche-telekom) [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) ![Leading Global HR Services Provider ](https://a.storyblok.com/f/323168/2380x1582/4840248cff/hr-icon-white.png) ### [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor… HR Services Chatbot [ Read more ](/case-studies/global-hr-provider-chatbot) [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) ![IND embraces Conversational AI as a channel](https://a.storyblok.com/f/323168/1654x1654/374ed558a6/ind.png) ### [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c… Government Customer support [ Read more ](/case-studies/ind-government-chatbot) [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) ![Global Sports Retail Chatbot](https://a.storyblok.com/f/323168/3841x3178/8cc9ae8e5f/adidas-white-iwth-space.png) ### [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020\. I… Retail Customer support [ Read more ](/case-studies/sports-retail-chatbot) [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) ![Migrating Hansgrohe's Chatbot, Hans](https://a.storyblok.com/f/323168/516x114/b4b7a3b9da/hansgrohe.svg) ### [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe… Utilities Customer support [ Read more ](/case-studies/hansgrohe-chatbot-hans) [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) ![Migrating Trulet’s Chatbot, Trudi](https://a.storyblok.com/f/323168/147x41/27775ef1ab/trudi.svg) ### [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha… Travel Customer support [ Read more ](/case-studies/trulets-chatbot-trudi) [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) ![Expanding multilingual IVR support](https://a.storyblok.com/f/323168/5760x4818/c00db0b985/ivr-white-with-spacing.png) ### [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) A leading global provider of cutting-edge software and services, embarked on a transformative journe… Technology Customer support [ Read more ](/case-studies/multilingual-ivr-support) [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) ![Goodcall’s AI Phone Assistants](https://a.storyblok.com/f/323168/499x127/f3fa6cc0c8/goodcall.svg) ### [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th… Telecommunications Customer support [ Read more ](/case-studies/goodcalls-ai-phone-assistants) [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) ![Healthcare HR Chatbot](https://a.storyblok.com/f/323168/5760x3843/c8444c9d06/cross-white-space.png) ### [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to… Healthcare Chatbot [ Read more ](/case-studies/healthcare-hr-chatbot) [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) ![Vandebron’s Chatbot, Mick](https://a.storyblok.com/f/323168/140x22/6ae8dda10a/vandebron.svg) ### [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c… Energy Customer support [ Read more ](/case-studies/vandebrons-chatbot-mick) [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) ![Vodafone’s Virtual Assistant, TOBi](https://a.storyblok.com/f/323168/493x494/5fb37f832a/vodafone-white.svg) ### [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi… Telecommunications Customer support [ Read more ](/case-studies/vodafone-tobi-assistant) [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) ![HP’s Virtual Assistant](https://a.storyblok.com/f/323168/250x251/646abfb7cf/hp.svg) ### [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.… Technology Customer support [ Read more ](/case-studies/hp-virtual-assistant) ## Start the conversation Explore CDI's assessment, training, and consulting services today. ### Provide your details By submitting this form, you agree to CDI processing your data to respond to your inquiry. Submit Form submitted Thanks, we’ll be in touch soon. ## FAQs ### Who is it for? The people who build and run your assistants: designers, AI trainers, PMs, and product leads, not just one role. ### What certifications do people earn? Industry-recognised CDI credentials across conversational AI roles, design, [AI training](/topics/ai-training), and conversational copywriting, recognised by enterprises worldwide. ### How is this different from individual subscriptions? Individual subscriptions train one person; enterprise training certifies a whole team and gives them a shared method that holds up across projects. ### Is the training tailored to us, or off-the-shelf? Tailored; a programme built with CDI around how your organisation actually works, not a generic course dropped on your team. ## What do you want to do? [](/conversational-ai-for-business/where-you-stand) Find out where we stand [](/conversational-ai-for-business/fix) Fix something that isn't working [](/conversational-ai-for-business/build) Build or evolve a Conversational AI Experience [](/conversational-ai-for-business/up-to-speed) Get up to speed at my own pace