# Team Training and Certification | Conversation Design Institute > Train and certify your team with Conversation Design Institute: full course access, workshops, and Office Hours. The whole team, getting it right the same way. Source: https://www.conversationdesigninstitute.com/conversational-ai-for-business/team-training-and-certification --- # Team Training: Build your team’s expertise with CDI Train and certify the whole team, so everyone gets it right the same way. A yearly licence gives your team full course access, industry-recognised certification, workshops, and CDI Office Hours. [ Let’s talk enterprise training ](https://mail.conversationdesigninstitute.com/meetings/conversewithben/bookmeeting) Watch video ![](https://img.youtube.com/vi/ElmN7K5GmdE/maxresdefault.jpg) ## Solutions [](/conversational-ai-for-business/assessment) Assessment [](/conversational-ai-for-business/standards-framework) CDI Standards Framework [](/conversational-ai-for-business/consulting) Consulting ## Team training and certification Organisations around the world recognise CDI's conversational AI training courses, workshops and certification programmes. Our programmes teach your team the essentials in [Conversation Design](/topics/conversation-design), [AI Training](/topics/ai-training), Prompt Design and more; the quickest way to build a competent, high-performing team. CDI’s Enterprise subscription gives your team access to: - CDI's knowledge base and training with over 700+ videos - Customised team training and certification programme - Enterprise dashboard with team progress, access management and reporting - Workshops - Access to expert classes and webinars - Access to recordings of events, classes and webinars - Recurring Assessment against CDI Standards - Expert office hours - Consulting services [ Contact sales ](/contact) ## CDI Workshops: Learn by doing Our hands-on, collaborative workshops are the perfect tool to bridge the gap between theory and practice. Boost your team’s confidence and turn your team into competent conversational AI professionals. Workshops are technology-agnostic and applicable to all industries. Programs usually consist of multiple sessions on a weekly or bi-weekly basis. Programs can be tailored to the skill and knowledge-level in the team. Group size: max. 15 people. _Bigger groups and/or full-day workshops are possible (upon request)._ [ Contact sales ](/contact) ![CDI Method Workshops](/assets/images/icons/course/small/cdi-method-foundation.svg) ### CDI Method Workshops Learn about CDI’s proven workflow for conversational AI teams developed through real client projects worldwide. Our workshops teach both the theoretical foundations and practical implementation of the CDI Method, helping you elevate the effectiveness of your entire team. Virtual or on-site Multiple hands-on workshops ![Conversation Design Workshops](/assets/images/icons/course/conversation-designer.svg) ### Conversation Design Workshops Learn about the design patterns that make up good conversational experiences: from fundamentals like acknowledgements, confirmations and prompts to more advanced design patterns for managing emotions. Virtual or on-site Multiple hands-on workshops ![AI Training Workshops](/assets/images/icons/course/ai-trainer.svg) ### AI Training Workshops Learn about the theory and the practice of making AI assistants understand what your customers say. From training phrase hygiene to cleaning training data, intent architecture, managing context and setting conditions. Virtual or on-site Multiple hands-on workshops ![Prompt Design Workshops](/assets/images/icons/course/small/prompt-designer.svg) ### Prompt Design Workshops Prompt design is the skill of guiding large language models (LLMs) to act the way you want them to. Our workshops cover both the theoretical and practical know-how of working with LLMs, the common pitfalls, and best practices. Virtual or on-site Multiple hands-on workshops ![Voice Design Workshops](/assets/images/icons/course/conversation-designer.svg) ### Voice Design Workshops Designing for voice is an art in and of itself. Our workshops cover the intricacies of creating and building real-time experiences that are intuitive and adhere to voice design best practices. Virtual or on-site Multiple hands-on workshops ![Persona Design Workshops](/assets/images/icons/course/conversation-designer.svg) ### Persona Design Workshops Personality is an integral part of designing AI assistants that are on-brand and resonate with your audience. Learn about the science behind persona and how it shapes the user experience. Virtual or on-site Multiple hands-on workshops ![Behavior Design Workshops](/assets/images/icons/course/conversation-designer.svg) ### Behavior Design Workshops Behavior design is all about managing emotions and expectations of your users during conversation. Learn how AI assistants should handle complaints, show empathy or deliver bad news. Virtual or on-site Multiple hands-on workshops ## CDI Office Hours Top up your training program with CDI Office Hours. Keep an expert in the loop with weekly co-design or mentoring sessions. This way your team has access to a CDI expert at all times. [ Contact sales ](/contact) [ Consulting ](/conversational-ai-for-business/consulting) ![](https://a.storyblok.com/f/323168/8064x5376/3fee018d76/adobestock_1254265744.jpeg/m/900x0/) ## Turn ambition into action Not ready to talk? Score your conversational AI in twenty questions, free, and get a personalised report showing where to look first. Conversational AI Maturity Assessment ### Conversational AI Maturity Assessment See how your current conversational AI strategy scores, and uncover your organisational blind spots. [ Who is it for? ](javascript:;)[ What can you expect? ](javascript:;) [ Learn more ](https://scorecard.conversationdesigninstitute.com/cdi-maturity-assessment) Who is it for? Back This tool is ideal for organizations with 1 or multiple AI assistants in production. The assessment gives managers, product owners and the team a better understanding of the maturity level of their conversational AI practice. What can you expect? Back This Conversational AI Maturity Assessment has been developed by a team of experts, grounded in the CDI Standards. By answering 20 rapid-fire questions, you’ll receive a personalized report identifying the most important areas for improvement. ![](https://a.storyblok.com/f/323168/720x837/1a3848d335/background.jpg/m/900x0/filters:no_upscale()) ## Trusted by global brands ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) “CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!” ![](https://a.storyblok.com/f/323168/800x800/a5d1c27770/rick-smart-media.jpeg/m/100x0/filters:no_upscale()) Rick Goossens HvA/AUAS Education Manager ## Work with us Our experts help brands design, build, and maintain AI assistants that work. If you want to hit the ground running, or need help scaling your team, get in touch. 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