# Conversational AI Training Courses And Certificates Source: https://www.conversationdesigninstitute.com/courses --- ![](https://a.storyblok.com/f/323168/2320x3066/616adf9294/training2-v2-blue-1.png) # Welcome to the CDI Academy! Master Conversational AI with our comprehensive training, certifications, and expert support. Explore courses on Prompt Design, Conversation Design, LLMs, and more. Unlock exciting opportunities with a CDI certification and join 4,000+ graduates shaping the future of Conversational AI at top companies worldwide. [ SIGN UP FOR FREE ](https://learn.conversationdesigninstitute.com/sign-up) [ BROWSE LIBRARY ](/topics/browse-library) ![](https://a.storyblok.com/f/323168/1920x1080/8b9edc0529/course-hader-2.jpg/m/1800x0/) ## Trusted by global brands ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) Watch video ![](https://img.youtube.com/vi/ElmN7K5GmdE/maxresdefault.jpg) ## Our courses and course modules [Agentic Experience Designer](/courses/introduction-to-agentic-experience-design) ![Agentic Experience Designer](/assets/images/icons/course/agentic-experience-designer.svg) ### [Agentic Experience Designer](/courses/introduction-to-agentic-experience-design) Learn Agentic Experience Design (AXD), the systematic methodology for designing autonomous AI agents that build Conversational Capital, the trust your organizat… 4 hours 8 modules [Conversation Designer](/courses/conversation-designer) ![Conversation Designer](/assets/images/icons/course/conversation-designer.svg) ### [Conversation Designer](/courses/conversation-designer) This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case… 10 hours 4 modules [CDI Method Foundation](/courses/cdi-method) ![CDI Method Foundation](/assets/images/icons/course/cdi-method-foundation.svg) ### [CDI Method Foundation](/courses/cdi-method) Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve… 9 hours 1 modules [AI Trainer](/courses/ai-trainer) ![AI Trainer](/assets/images/icons/course/ai-trainer.svg) ### [AI Trainer](/courses/ai-trainer) In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet… 8 hours 3 modules [AI Ethics](/courses/ai-ethics) ![AI Ethics](/assets/images/icons/course/ai-ethics.svg) ### [AI Ethics](/courses/ai-ethics) Learn to integrate ethical principles and compliance into AI Assistants with our AI Ethics Course Online. Designed for conversation designers, AI trainers, and business stakeholders, it covers conversational AI social and ethical considerations, risk… 5 hours 1 modules [Browse CDI’s entire library of 500+ videos](/topics/browse-library) ### [Browse CDI’s entire library of 500+ videos](/topics/browse-library) [ Browse course module library ](/topics/browse-library) 15K Active Students 2.5K Companies 50 Countries ## Our certificates [AIT1 Certificate](/courses/ai-trainer/ait1) ![AIT1 Certificate](/assets/images/icons/certificate/ai-trainer-prompt-first.svg) ### [AIT1 Certificate](/courses/ai-trainer/ait1) The AIT1 Certification focuses on the fundamentals of AI training, teaching you to train AI Assistants to process human language. Learn the mindset and skills to build human-centered, inclusive chatbo… 75 minutes Online [CDI Method Foundation](/courses/cdi-method/method-foundation-certificate) ![CDI Method Foundation](/assets/images/icons/course/cdi-method-foundation.svg) ### [CDI Method Foundation](/courses/cdi-method/method-foundation-certificate) This industry-recognized credential validates your ability to design effective AI assistants using a structured workflow. Demonstrate expertise in selecting use cases, designing intuitive interactions… 30 minutes Online [CXD1 Certificate](/courses/conversation-designer/cxd1) ![CXD1 Certificate](/assets/images/icons/certificate/conversation-designer-first.svg) ### [CXD1 Certificate](/courses/conversation-designer/cxd1) The CxD 1 Certificate validates your expertise in CDI’s human-centered approach. Demonstrate skills in sample dialogues, flowcharting, user testing, and handover design. This industry-recognized crede… 50 minutes Online [CXD2 Certificate](/courses/conversation-designer/cxd2) ![CXD2 Certificate](/assets/images/icons/certificate/conversation-designer-second.svg) ### [CXD2 Certificate](/courses/conversation-designer/cxd2) The CxD 2 Certificate validates your expertise in crafting compelling conversational experiences. Demonstrate skills in writing captivating dialogue, defining brand voice, and optimizing conversation… 50 minutes Online ## Getting certified To get certified, you will need to complete the exam for the selected certificate, which includes one free resit. ### CDI Certificates $499 per certificate. Each certificate is a separate purchase. Choose the one that fits your role. [ More info ](https://learn.conversationdesigninstitute.com/certifications) ![CDI Certificates](/assets/images/components/molecules/getting-certified-certificates/graph-mobile.svg) [ More info ](https://learn.conversationdesigninstitute.com/certifications) ### CAIC - CAI Consultant Please [get in touch](/contact) to learn more about how we certify and price this qualification, based on the courses you have undertaken with us previously. [ Contact our team ](/contact) ![CAIC - CAI Consultant](https://a.storyblok.com/f/323168/680x592/ed7ccb63a3/visual-desktop.jpg/m/680x0/filters:no_upscale()) Please [get in touch](/contact) to learn more about how we certify and price this qualification, based on the courses you have undertaken with us previously. [ Contact our team ](/contact) ## What do our students say Hear from our students about their experiences and the impact of our programs. “This journey has been incredibly enriching, providing me with deep insights into designing effective bot-human conversations, workflows, and use cases. I’m excited about the potential to revolutionize IVR systems, transforming them into truly human-like conversational experiences. This certification is a significant step towards making that vision a reality. ” ![](https://a.storyblok.com/f/323168/800x800/d7dd06cc5f/anuj.jpeg/m/100x0/filters:no_upscale()) Anuj Dutta Cognizant Sr. Business Analyst - Cognizant “Thrilled to be a certified conversational copywriter as of today. I thorougly enjoyed learning where I can improve the writing for our internal chatbot, especially in regards to the psychological aspects. I would absolutely recommend Conversation Design Institute’s courses. Now to write better copies for Swisscom‘s digital helper, Blu. ” ![](https://a.storyblok.com/f/323168/736x736/8b5b37fc85/grey_user_icon_profile.jpg/m/100x0/filters:no_upscale()) Tanja Veil Swisscom Conversational Copywriter “I recommend the conversation design course to anyone interested in content writing at the micro level or content production at scale as there are many great nuggets of wisdom that help you understand what makes conversations valuable between humans and machines. ” ![](https://a.storyblok.com/f/323168/800x800/3257a82e23/angela.jpeg/m/100x0/filters:no_upscale()) Dr. Angela Carlton-Devitt Deloitte Digital Manager “It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.” ![](https://a.storyblok.com/f/323168/560x560/f5be67267a/rick.jpeg/m/100x0/filters:no_upscale()) Rick Witjes ABN AMRO Bank N.V. Conversation Designer “I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ” ![](https://a.storyblok.com/f/323168/400x400/40094680c8/jan.jpeg/m/100x0/filters:no_upscale()) Jan Jurjević Infobip Senior CX Consultant Watch video ![](https://img.youtube.com/vi/isZf-U5o9-E/maxresdefault.jpg) “I think the content is absolutely spot on, and it's difficult to find the same content from other courses or from the internet. I also really like the examples that are provided throughout the course. I also like the career opportunities behind the certificate, because this institution worked their way to let many tech companies recognize them, so many companies actually recognize this certificate.” ![](https://a.storyblok.com/f/323168/494x494/05c91f6eb7/aliena.jpeg/m/100x0/filters:no_upscale()) Aliena Cai Aliena Design LLC CEO & Product Design Lead ## News, Trends & Updates Discover insightful blogs and articles from CDI [Hybrid systems over hype](/blog/hybrid-systems-over-hype) ![Hybrid systems over hype](https://a.storyblok.com/f/323168/3984x2656/66ed4fec97/rebecca-evanhoe1.jpg/m/520x0/filters:no_upscale()) ### [Hybrid systems over hype](/blog/hybrid-systems-over-hype) About the author: In her role as Client Strategy Lead at CDI, Cindy partners with organizations to b… Jul 2, 2026 4 min read [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) ![The Hidden Sound of Trust](https://a.storyblok.com/f/323168/6048x4024/ebabacfdac/shauna2.jpg/m/520x0/filters:no_upscale()) ### [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) Trust isn't just built through words. In voice AI, tone, rhythm, and pronunciation shape every inter… Jul 2, 2026 4 min read [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) ![Why your AI agent can spend your trust](https://a.storyblok.com/f/323168/5851x3893/68016568d5/elizabethstokoe2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) An AI agent can complete a task perfectly and still damage customer trust. This article explores why… Jun 22, 2026 5 min read [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) ![The invisible rules of agentic AI](https://a.storyblok.com/f/323168/5307x3531/c571c0dc2c/daniel1.jpg/m/520x0/filters:no_upscale()) ### [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) Discover why trust, context, and conversational design are becoming the defining factors of successf… Jun 19, 2026 4 min read [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) ![Why your AI agent might be culturally clueless](https://a.storyblok.com/f/323168/6048x4024/c789974e0c/elizabethrodwell2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) AI models may be trained on billions of words, but that doesn't mean they understand people. This ar… Jun 17, 2026 4 min read [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) ![How to Design Autonomous AI Agents That Build Trust at Scale](https://a.storyblok.com/f/323168/1920x1080/33bd4cf4b9/axd-1920x1080.png/m/520x0/filters:no_upscale()) ### [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and… May 22, 2026 6 min read [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) ![Preparing Students for an agentic AI Workforce](https://a.storyblok.com/f/323168/6720x4480/b4f020a80c/student-workforce.jpeg/m/520x0/filters:no_upscale()) ### [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc… May 11, 2026 7 min read ## Resources Explore insights and tools from Conversation Design Institute, empowering you to successfully implement conversational AI solutions. Resources [ News, Trends & Updates ](/blog) [ CAI Maturity Assessment ](https://cdi-maturity-assessment.scoreapp.com/) [ Free Courses ](/resources#free-courses) [ Free Webinars ](/resources#free-webinars) [ CDI Standards Framework ](/conversational-ai-for-business/standards-framework) [ Events ](/resources#events) ![](https://a.storyblok.com/f/323168/718x840/74405cef21/background.jpg/m/900x0/filters:no_upscale()) ## Understanding Conversational AI Discover the building blocks that make up conversational AI. Select a topic of interest to dive deeper. Topics and use cases [ Voice Assistants ](/use-cases/voice) [ Conversational AI ](/topics/conversational-ai) [ IVR Systems ](/topics/ivr) [ Data & Security ](/topics/data-and-security) [ Strategy ](/topics/strategy) [ Best Practices ](/topics/best-practices) [ Chatbots ](/topics/chatbots) [ Conversational AI for Customer Service ](/use-cases/customer-service) [ Conversation Design ](/topics/conversation-design) [ AI Training ](/topics/ai-training) [ Generative AI & LLMs ](/topics/generative-ai-and-llm) [ CAI Technology ](/topics/technology) [ Conversational AI for Finance ](/use-cases/financial-services) [ Conversational AI for Healthcare ](/use-cases/healthcare) [ Conversational AI for Telecom ](/use-cases/telecom) [ Conversational AI for Government ](/use-cases/government) [ Conversational AI for Higher Education ](/use-cases/higher-education)