• Format (own pace)
    Online materials
  • Materials
    130+ videos
  • Starting date
    Any time
  • Subscription licence
    1 year
  • Price (+ VAT where applicable)
    $ 499

Perfect if you...

  • have multiple years of experience in the conversation design realm
  • completed workshops and training via our training partners
  • completed other courses of the Conversation Design Institute Academy

Our students work for brands like

The library includes

  • iconConversation Design Workflow
  • iconConversation Design Fundamentals
  • iconAdvanced copywriting techniques
  • iconDeveloping bot persona
  • iconPersonality content
  • iconPrinciples for increasing motivation
  • iconFramework to manage emotions
  • iconAI Training basics
  • iconAI Training advanced

What you will get

  • 130+ video lectures
  • New lectures added frequently
  • Examples and hands-on advice
  • Quizzes to test your knowledge
  • Downloadable templates and canvases
  • Invites to virtual meetups and live webinars
  • Access to the latest research
  • Deep knowledge of a proven methodology
  • Clear understanding of designing AI Assistants like chatbots and voice assistants

Additional information

Get access to the Conversation Design Library


Our students by the numbers

Our community of students is designing AI Assistants that are collectively having more than 5 million conversations per day. With growing impact comes growing demand for conversation designers – and an increase in salaries.

Active learners
Work in a Conversation Design related function
Open vacancies

Where our students work

ABN Amro
JP Morgan Chase & Co.

Talks with Lucy.

Now Conversation Designer for a fast-growth health tech company

CDI Conversation Designer Course Alumni

“I work for a fast-growth health tech company on their symptom checking chatbot. This course taught me how to do conversation design properly, and I was able to apply my new knowledge to improve our product. ”

Meet your teacher — Hans van Dam

Hans van Dam is co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he gives lectures at multiple universities, is a keynote speaker and podcast host. In 2020 he was recognised as one of the most influential people in voice by Voicebot.

Passionated about advancing trust and communication between people and AI., he sees the recognition, development and promotion of conversation design as a way to advance and support this new workforce.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.


The role of the Conversation designer

Conversation Designers focus on human centricity, sample dialogue, flowcharts, and user testing. By becoming certified, you legitimate this new skill set and boost your career.

In the next few years, companies all over the world will be in need of conversation designers. However, conversation design is a serious and new profession and it’s therefore important to ensure quality across the industry.

Or prove your knowledge with a certificate

About our certificates

Good teams have the right balance of skill sets. Some team members are more technical and others are more creative. To develop successful AI Assistants, teams need Conversation Designers, Conversational Copywriters, and AI Trainers.

Our certificates are recognized by enterprises, universities, and technology companies. They tell managers that you have the required skill set and can onboard the team quickly.

Read our manifesto
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I wasn't aware that there was so much to learn about conversation design, convering the fields of technology, psychology, and copywriting. The course is very well structured, fun and easy to follow.

Gabi Certified Conversation Designer at SAP

Frequently asked questions

In the Conversation Design Library you get access to all the good stuff. This means the entire coursework, canvasses, downloadables, but also recordings from previous and upcoming meetups and webinars, research and other updates.

No, the Library gets you access to all of our own materials, but not those of our partners. If you’re interested in what our partners offer, you can read more here.

Yes you can. The course is accessible on your mobile browser, so you can enjoy the lectures on the go.