# Conversation Design Institute Source: https://www.conversationdesigninstitute.com/expert/conversation-design-institute --- ![Conversation Design Institute](https://a.storyblok.com/f/323168/1711x1711/f7aac726ed/cdi-logo-blue-white.svg) # Conversation Design Institute Blog Author **Conversation Design Institute** is the world's leading training, certification, and advisory institute for conversational AI professionals. Founded in 2018 and headquartered in Amsterdam and Austin, CDI works with enterprises globally across two practices: an Academy that has certified thousands of conversation designers and AI trainers, and a consulting arm that helps organizations design, build, and scale high-performing AI assistants. Articles published under the CDI name are written by our in-house team of conversation designers, AI consultants, and industry experts. Together, they bring hands-on experience from hundreds of enterprise deployments across industries including finance, telecom, healthcare, and government. Their writing covers conversation design best practices, conversational AI strategy, generative AI, agentic AI, and the skills and standards shaping the future of human-AI interaction. [ ![LinkedIn](/assets/images/icons/ui/linkedin.svg) ](https://www.linkedin.com/company/conversation-design-institute) ## Articles by Conversation [Growing a Conversation Design Practice](/blog/growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://a.storyblok.com/f/323168/1920x1080/3ea0157b5e/grace-landscape-1920_1080.png/m/520x0/filters:no_upscale()) ### [Growing a Conversation Design Practice](/blog/growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes, Conversation Design Director a… Mar 6, 2026 6 min read [New Course Release: Design Patterns in Conversational AI](/blog/course-release-design-patterns-in-conversational-ai) ![New Course Release: Design Patterns in Conversational AI](https://a.storyblok.com/f/323168/1940x1080/b0505e3c96/design-pattern-cover.png/m/520x0/filters:no_upscale()) ### [New Course Release: Design Patterns in Conversational AI](/blog/course-release-design-patterns-in-conversational-ai) This blog introduces the newly launched Design Patterns course from the Conversation Design Institut… Mar 4, 2026 10 min read [A Practical Learning Path for Building Human-Centred Convers…](/blog/learning-path-for-building-human-centred-conversational-ai) ![A Practical Learning Path for Building Human-Centred Convers…](https://a.storyblok.com/f/323168/2240x1260/44fb556396/mix-4-courses.png/m/520x0/filters:no_upscale()) ### [A Practical Learning Path for Building Human-Centred Convers…](/blog/learning-path-for-building-human-centred-conversational-ai) Across four courses, you’ll learn how to design, build, evaluate, and improve AI assistants using pr… Feb 9, 2026 4 min read [Conversational AI in 2026: What (We Think) Still Matters](/blog/conversational-ai-in-2026-webinar) ![Conversational AI in 2026: What (We Think) Still Matters](https://a.storyblok.com/f/323168/1920x1080/958d3513c4/21-jan-2026-webinar-updated.jpg/m/520x0/filters:no_upscale()) ### [Conversational AI in 2026: What (We Think) Still Matters](/blog/conversational-ai-in-2026-webinar) The webinar Conversational AI in 2026: What (We Think) Still Matters. In this session, CDI’s consult… Jan 28, 2026 4 min read [Career Building in Conversational AI: From First Portfolio t…](/blog/career-building-in-conversational-ai) ![Career Building in Conversational AI: From First Portfolio t…](https://a.storyblok.com/f/323168/2240x1260/8c2b63a28b/unprompted-blog-cover-2.png/m/520x0/filters:no_upscale()) ### [Career Building in Conversational AI: From First Portfolio t…](/blog/career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, fro… Dec 22, 2025 6 min read [Voice First, Future Ready: Why Voice-First Design and Chatbo…](/blog/voice-conversational-ai-design-webinar-verint) ![Voice First, Future Ready: Why Voice-First Design and Chatbo…](https://a.storyblok.com/f/323168/640x360/ba6f87feb2/zoom-verint-webinar-thumbnail.png/m/520x0/filters:no_upscale()) ### [Voice First, Future Ready: Why Voice-First Design and Chatbo…](/blog/voice-conversational-ai-design-webinar-verint) Join CDI & Verint on Sept 18 to explore generative AI in voice design. Learn strategies, real-world… Sep 10, 2025 4 min read [July Open Webinar with COPC Inc](/blog/july-webinar--copc) ![July Open Webinar with COPC Inc](https://a.storyblok.com/f/323168/800x450/a790091dcd/copc-thumbnail.jpg/m/520x0/filters:no_upscale()) ### [July Open Webinar with COPC Inc](/blog/july-webinar--copc) The webinar titled "Scaling AI in CX: Avoiding the Pitfalls and Building for Impact" comes in advanc… Jul 2, 2025 4 min read [New Course Release: Designing Digital Humans](/blog/digital-humans-course) ![New Course Release: Designing Digital Humans](https://a.storyblok.com/f/323168/1920x1080/4a84f59077/blog-dh_thumbnail-v1.png/m/520x0/filters:no_upscale()) ### [New Course Release: Designing Digital Humans](/blog/digital-humans-course) Digital humans are revolutionizing how we interact with technology— our new course gets you up to sp… May 5, 2025 4 min read [May Business Solutions Webinar Series](/blog/May-Business-Solution) ![May Business Solutions Webinar Series](https://a.storyblok.com/f/323168/1920x1080/2fc148b64d/blog_may-business-solution-thumbnail-v2.png/m/520x0/filters:no_upscale()) ### [May Business Solutions Webinar Series](/blog/May-Business-Solution) On the back of a successful series launch in April, the weekly 30-minute webinars will return in May… Apr 25, 2025 3 min read [CDI Talks AI Agents at KPMG Hackweek 2025](/blog/cdi-kpmg-hackweek) ![CDI Talks AI Agents at KPMG Hackweek 2025](https://a.storyblok.com/f/323168/1600x1127/74af49b365/cdi-jurgen-talks-ai-agents-at-kpmg-hackweek-2025.png/m/520x0/filters:no_upscale()) ### [CDI Talks AI Agents at KPMG Hackweek 2025](/blog/cdi-kpmg-hackweek) Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event… Apr 16, 2025 4 min read [May Webinar: Conversational AI Maturity](/blog/conversational-ai-maturity-webinar) ![May Webinar: Conversational AI Maturity](https://a.storyblok.com/f/323168/1920x1080/b6adbbaaed/may-webinar.png/m/520x0/filters:no_upscale()) ### [May Webinar: Conversational AI Maturity](/blog/conversational-ai-maturity-webinar) Looking to take your organization's conversational AI program to the next level? Our upcoming webina… Apr 11, 2025 3 min read [New Course Release: Mastering Content Structure for LLMs](/blog/content-structure-llm-course) ![New Course Release: Mastering Content Structure for LLMs](https://a.storyblok.com/f/323168/1920x1080/a472bacefd/twi-4.png/m/520x0/filters:no_upscale()) ### [New Course Release: Mastering Content Structure for LLMs](/blog/content-structure-llm-course) This course deep dives into why structured content is essential for delivering effective, compliant,… Mar 28, 2025 4 min read [CDI Rebrand & Next-Gen Learning Platform](/blog/conversation-design-institute-rebrand-next-gen-learning) ![CDI Rebrand & Next-Gen Learning Platform](https://a.storyblok.com/f/323168/1920x1080/f8b05d7ba6/a-new-era-begins-updated.png/m/520x0/filters:no_upscale()) ### [CDI Rebrand & Next-Gen Learning Platform](/blog/conversation-design-institute-rebrand-next-gen-learning) Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI… Mar 3, 2025 4 min read [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) ![Career paths in Conversational AI](https://a.storyblok.com/f/323168/361x281/a00717de3c/career-paths.svg/m/520x0/filters:no_upscale()) ### [Career paths in Conversational AI](/blog/career-paths-in-conversational-ai-and-generative-ai) The world of conversational AI offers exciting career opportunities for individuals passionate about… Feb 26, 2025 5 min read