# Hans van Dam Source: https://www.conversationdesigninstitute.com/expert/hans-van-dam --- ![Hans van Dam](https://a.storyblok.com/f/323168/300x300/9d7aae7175/hans-van-dam.jpg) # Hans van Dam Blog Author **Hans van Dam** is co-founder and CEO of Conversation Design Institute, the world's leading training and certification institute for conversational AI professionals. He began his career as a copywriter for science and technology companies, became a chatbot designer in 2014, and co-founded CDI in 2018 to establish the methods, standards, and skillsets the industry was missing. Hans is the creator of the CDI Method and CDI Standards Framework — a systematic approach to designing and scaling AI assistants that is now used by enterprises including Walmart, JP Morgan, Google, and ABN AMRO. He is also the originator of Conversational Capital and Agentic Experience Design, CDI's strategic frameworks for helping organizations build trust and relationship value through AI-powered conversations at scale. He hosts the _Unprompted_ podcast and delivered the world's first TED Talk written by ChatGPT. His writing on the CDI blog covers conversational AI strategy, agentic AI, conversation design best practices, and the future of human-AI interaction. [ ![LinkedIn](/assets/images/icons/ui/linkedin.svg) ](https://www.linkedin.com/in/follow-hvdam/) ## Articles by Hans [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) ![How to Design Autonomous AI Agents That Build Trust at Scale](https://a.storyblok.com/f/323168/1920x1080/33bd4cf4b9/axd-1920x1080.png/m/520x0/filters:no_upscale()) ### [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and… May 22, 2026 6 min read [How to Build a Conversational AI Platform That Scales](/blog/how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://a.storyblok.com/f/323168/1920x1080/7e1d9d3cd7/feb-26-_-1920_1080.png/m/520x0/filters:no_upscale()) ### [How to Build a Conversational AI Platform That Scales](/blog/how-to-build-a-conversational-ai-platform-that-scales) Alan Nichol (RASA) and Hans van Dam (CDI) discuss what it takes to build conversational AI platforms… Mar 6, 2026 5 min read [From Cost Saver to Revenue Driver: Conversational AI Comes o…](/blog/conversational-ai-finally-becomes-a-sales-channel) ![From Cost Saver to Revenue Driver: Conversational AI Comes o…](https://a.storyblok.com/f/323168/2240x1260/adeb8e3b61/header.png/m/520x0/filters:no_upscale()) ### [From Cost Saver to Revenue Driver: Conversational AI Comes o…](/blog/conversational-ai-finally-becomes-a-sales-channel) Agentic AI is transforming chatbots from support tools into real sales engines. Connected to produc… Feb 17, 2026 5 min read [Conversation Design Institute at Rasa CALM SUMMIT NYC](/blog/cdi-at-rasa-calm-summit) ![Conversation Design Institute at Rasa CALM SUMMIT NYC](https://a.storyblok.com/f/323168/1920x1280/e53783bbd0/calm-cdi.jpg/m/520x0/filters:no_upscale()) ### [Conversation Design Institute at Rasa CALM SUMMIT NYC](/blog/cdi-at-rasa-calm-summit) On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Prac… Nov 8, 2024 3 min read [CEO Hans van Dam delivers inspiring TED Talk](/blog/the-world-first-ai-generated-ted-talk) ![CEO Hans van Dam delivers inspiring TED Talk](https://a.storyblok.com/f/323168/1520x840/97bc326777/hans-ted.png/m/520x0/filters:no_upscale()) ### [CEO Hans van Dam delivers inspiring TED Talk](/blog/the-world-first-ai-generated-ted-talk) CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by Ch… Sep 26, 2023 3 min read [Why ethics is important in Conversation Design](/blog/why-ethics-is-important-in-conversation-design) ![Why ethics is important in Conversation Design](https://a.storyblok.com/f/323168/1000x649/053c52065e/ethics-wooden-sign-on-a-beautiful-day.webp/m/520x0/filters:no_upscale()) ### [Why ethics is important in Conversation Design](/blog/why-ethics-is-important-in-conversation-design) What have ethics got to do with chatbot design? Well, if you’re part of the ecosystem that’s buildin… May 26, 2023 4 min read