# Jurgen Gravestein Source: https://www.conversationdesigninstitute.com/expert/jurgen-gravestein --- ![Jurgen Gravestein](https://a.storyblok.com/f/323168/200x200/d5f3e27e3f/jurgen-gravestein.jpeg) # Jurgen Gravestein Blog Author **Jurgen Gravestein** is a conversation designer, writer, and AI consultant, and was employee number one at the Conversation Design Institute. During his years at CDI Services, he helped global enterprises design and deploy human-centric AI assistants, and became a recognized voice in the conversational AI field through his writing, podcast appearances, and newsletter _Teaching Computers How to Talk_. He has since moved to NiCE Cognigy, where he works as a Delivery Solutions Architect. Jurgen writes at the intersection of conversation design, LLMs, and the practical realities of building AI assistants that work — blending technical depth with a writer's instinct for clarity. His articles on the CDI blog cover conversation design principles, the evolving role of the conversation designer, and the human side of AI. [ ![LinkedIn](/assets/images/icons/ui/linkedin.svg) ](https://www.linkedin.com/in/jurgen-gravestein/) ## Articles by Jurgen [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) ![Generative AI: the pros, cons and considerations](https://a.storyblok.com/f/323168/393x229/85baa52f63/gen-ai.svg/m/520x0/filters:no_upscale()) ### [Generative AI: the pros, cons and considerations](/blog/generative-ai-pros-cons-and-question-marks) Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o… Feb 14, 2025 3 min read [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) ![Stakeholder Management in Conversational AI](https://a.storyblok.com/f/323168/984x695/078bf6bcb0/stakeholder.svg/m/520x0/filters:no_upscale()) ### [Stakeholder Management in Conversational AI](/blog/stakeholder-management-in-conversational-ai) Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also… Jan 15, 2025 3 min read [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) ![How to build a successful Conversation Design Practice](https://a.storyblok.com/f/323168/607x599/6c774a6361/cd-practice.svg/m/520x0/filters:no_upscale()) ### [How to build a successful Conversation Design Practice](/blog/how-to-build-a-successful-conversation-design-practice) Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz… Jan 8, 2025 4 min read [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) ![Introduction to conversation design: why, what and how](https://a.storyblok.com/f/323168/393x210/3f2d4d59b7/how-to-build-a-full-stack-conversational-ai-team.svg/m/520x0/filters:no_upscale()) ### [Introduction to conversation design: why, what and how](/blog/introduction-to-conversation-design) Conversation design is the practice of making AI assistants more helpful and natural when they talk… Sep 19, 2024 5 min read