# Conversational AI Resources > Explore the latest resources and events in Conversational AI, including webinars, courses, and industry news. Stay updated and connect with experts Source: https://www.conversationdesigninstitute.com/resources --- # Conversational AI Resources Welcome to CDI’s Conversational AI Resources Hub, your go-to source for free tools, insights, and learning in Conversational AI. Explore free AI courses, expert blogs, webinars, and events designed to keep professionals, beginners, and business leaders informed and inspired on AI-driven solutions. ## News, Trends & Updates Discover insightful blogs and articles from CDI [Hybrid systems over hype](/blog/hybrid-systems-over-hype) ![Hybrid systems over hype](https://a.storyblok.com/f/323168/3984x2656/66ed4fec97/rebecca-evanhoe1.jpg/m/520x0/filters:no_upscale()) ### [Hybrid systems over hype](/blog/hybrid-systems-over-hype) About the author: In her role as Client Strategy Lead at CDI, Cindy partners with organizations to b… Jul 2, 2026 4 min read [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) ![The Hidden Sound of Trust](https://a.storyblok.com/f/323168/6048x4024/ebabacfdac/shauna2.jpg/m/520x0/filters:no_upscale()) ### [The Hidden Sound of Trust](/blog/the-hidden-sound-of-trust) Trust isn't just built through words. In voice AI, tone, rhythm, and pronunciation shape every inter… Jul 2, 2026 4 min read [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) ![Why your AI agent can spend your trust](https://a.storyblok.com/f/323168/5851x3893/68016568d5/elizabethstokoe2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent can spend your trust](/blog/why-your-ai-agent-can-spend-your-trust) An AI agent can complete a task perfectly and still damage customer trust. This article explores why… Jun 22, 2026 5 min read [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) ![The invisible rules of agentic AI](https://a.storyblok.com/f/323168/5307x3531/c571c0dc2c/daniel1.jpg/m/520x0/filters:no_upscale()) ### [The invisible rules of agentic AI](/blog/the-invisible-rules-of-agentic-ai) Discover why trust, context, and conversational design are becoming the defining factors of successf… Jun 19, 2026 4 min read [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) ![Why your AI agent might be culturally clueless](https://a.storyblok.com/f/323168/6048x4024/c789974e0c/elizabethrodwell2.jpg/m/520x0/filters:no_upscale()) ### [Why your AI agent might be culturally clueless](/blog/why-your-ai-agent-might-be-culturally-clueless) AI models may be trained on billions of words, but that doesn't mean they understand people. This ar… Jun 17, 2026 4 min read [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) ![How to Design Autonomous AI Agents That Build Trust at Scale](https://a.storyblok.com/f/323168/1920x1080/33bd4cf4b9/axd-1920x1080.png/m/520x0/filters:no_upscale()) ### [How to Design Autonomous AI Agents That Build Trust at Scale](/blog/how-to-design-autonomous-ai-agents-that-build-trust-at-scale) Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and… May 22, 2026 6 min read [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) ![Preparing Students for an agentic AI Workforce](https://a.storyblok.com/f/323168/6720x4480/b4f020a80c/student-workforce.jpeg/m/520x0/filters:no_upscale()) ### [Preparing Students for an agentic AI Workforce](/blog/preparing-students-for-an-agentic-ai-workforce) Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc… May 11, 2026 7 min read ## Free Courses CDI aspires to bring the world leading and up-to-date education across all things Conversational AI. If you’re new to this space, why not begin learning with our Basic Access plan, which at zero-cost, provides access to some introductory course materials. [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://a.storyblok.com/f/323168/1920x1080/d9700739c0/maximizing-chatbot-success.png/m/0x520/filters:no_upscale()) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) In this module with Wysdom, a Calabrio company, we explore Bot Management. Gain insights into techniques to effectively. [ Read more ](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course/designing-ai-assistants) ![Designing AI Assistants](https://a.storyblok.com/f/323168/1080x1080/ba97bd69d7/m5-designing-ai-assistants-1x1.png/m/0x520/filters:no_upscale()) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course/designing-ai-assistants) Discover the essentials of AI assistant design in this free course. Learn about conversation fundamentals, psychology, and workflows for user-friendly interactions. [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-ai-assistants) [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course/introduction-to-conversation-design) ![Introduction to Conversation Design](https://a.storyblok.com/f/323168/1080x1080/2a91420c2f/m2-introduction-to-conversation-design-1x1.png/m/0x520/filters:no_upscale()) ### [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course/introduction-to-conversation-design) Learn the basics of AI Assistants and the workflow of designing conversations, serving as a stepping stone to CDI courses in Conversation Design and beyond. [ Read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-conversation-design) [Coming soon!](javascript:;) ![Coming soon!](https://a.storyblok.com/f/323168/5248x2944/78db1a995d/coming-soon-bannner.jpeg/m/0x520/filters:no_upscale()) ### [Coming soon!](javascript:;) Keep an eye on this space! [ Read more ](javascript:;) ## Free Webinars CDI offers open webinars accessible to everyone as part of our basic access hosted by industry experts. You can start watching them immediately after logging into [our portal](https://learn.conversationdesigninstitute.com/?msg=not-logged-in). [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course/scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://a.storyblok.com/f/323168/640x360/99cb17bd4f/2026-05_seamly_640x360.png/m/0x520/filters:no_upscale()) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course/scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. [ Read more ](https://learn.conversationdesigninstitute.com/course/scaling-conversational-ai-to-voice) [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course/how-to-govern-ai-building-value-and-managing-risk-in-practice) ![How to Govern AI: Building Value and Managing Risk in Practice](https://a.storyblok.com/f/323168/640x360/7addbc2569/march-19-_-web_-640_360.png/m/0x520/filters:no_upscale()) ### [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course/how-to-govern-ai-building-value-and-managing-risk-in-practice) Join CDI and Allegra Guinan for a practical deep dive into AI governance, risk management, and lifecycle measurement. [ Read more ](https://learn.conversationdesigninstitute.com/course/how-to-govern-ai-building-value-and-managing-risk-in-practice) [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course/how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://a.storyblok.com/f/323168/640x360/80f9c88257/feb-26_web_640-360.png/m/0x520/filters:no_upscale()) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course/how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era. [ Read more ](https://learn.conversationdesigninstitute.com/course/how-to-build-a-conversational-ai-platform-that-scales) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://a.storyblok.com/f/323168/640x360/4a14a92ba8/final-640by360-21jan.png/m/0x520/filters:no_upscale()) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. [ Read more ](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2026-what-we-think-still-matters) [Measuring Agent Success in the GenAI Era](https://learn.conversationdesigninstitute.com/course/from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![Measuring Agent Success in the GenAI Era](https://a.storyblok.com/f/323168/1920x1080/88781b5d42/nov-cai-company-register-now.png/m/0x520/filters:no_upscale()) ### [Measuring Agent Success in the GenAI Era](https://learn.conversationdesigninstitute.com/course/from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Learn how to turn conversational data into measurable AI performance gains. Ideal for teams looking to improve assistant accuracy, outcomes, and ROI. [ Read more ](https://learn.conversationdesigninstitute.com/course/from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Voice First, Future Ready](https://learn.conversationdesigninstitute.com/course/voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready](https://a.storyblok.com/f/323168/1920x1080/4a28b67471/verint-kv.png/m/0x520/filters:no_upscale()) ### [Voice First, Future Ready](https://learn.conversationdesigninstitute.com/course/voice-first-future-ready-designing-the-next-era-of-conversational-ai) Get practical guidance on designing voice experiences with generative AI. Learn what makes assistants more natural, scalable, and ready for real-world use. [ Read more ](https://learn.conversationdesigninstitute.com/course/voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Scaling AI in CX](https://learn.conversationdesigninstitute.com/course/scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX](https://a.storyblok.com/f/323168/640x360/3793d0678e/copc-kv-640-x-360px.png/m/0x520/filters:no_upscale()) ### [Scaling AI in CX](https://learn.conversationdesigninstitute.com/course/scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) Discover a proven framework for planning and governing AI in customer experience. Perfect for CX leaders building assistants that deliver consistent results. [ Read more ](https://learn.conversationdesigninstitute.com/course/scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course/digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://a.storyblok.com/f/323168/1920x1080/ce6114f89e/digital-humans-webinar-landscape-06-09.png/m/0x520/filters:no_upscale()) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course/digital-humans-today-and-tomorrow) Understand how digital humans shape the future of communication, service, and design. Learn the latest trends in realism, emotion, ethics, and AI interaction. [ Read more ](https://learn.conversationdesigninstitute.com/course/digital-humans-today-and-tomorrow) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course/your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://a.storyblok.com/f/323168/1920x1080/81d332b4f4/your-next-step-in-conversational-ai-maturity.png/m/0x520/filters:no_upscale()) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course/your-next-step-in-conversational-ai-maturity) Learn how to assess your organization’s CAI maturity and identify clear next steps. A practical session for teams aiming to scale and standardize AI operations. [ Read more ](https://learn.conversationdesigninstitute.com/course/your-next-step-in-conversational-ai-maturity) [IA for AI: Getting better answers from your chatbot](https://learn.conversationdesigninstitute.com/course/ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot](https://a.storyblok.com/f/323168/1920x1080/07e96b4ebd/april-x-rahel-kv-landscape.png/m/0x520/filters:no_upscale()) ### [IA for AI: Getting better answers from your chatbot](https://learn.conversationdesigninstitute.com/course/ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) See how structured content improves chatbot accuracy and compliance. Learn best practices for organizing content that supports stronger AI responses. [ Read more ](https://learn.conversationdesigninstitute.com/course/ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course/customer-service-in-the-new-era-of-ai) ![Customer Service in the New Era of AI](https://a.storyblok.com/f/323168/1920x1080/52b662e65d/customer-service-in-the-new-era-of-ai.png/m/0x520/filters:no_upscale()) ### [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course/customer-service-in-the-new-era-of-ai) Explore how AI is transforming customer service strategy, KPIs, and operations. Learn what leaders must update now to stay competitive in an AI-driven landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course/customer-service-in-the-new-era-of-ai) [Conversational AI in 2025](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025](https://a.storyblok.com/f/323168/1920x1080/594eaa8f10/conversational-ai-in-2025-what-every-team-needs-to-know.png/m/0x520/filters:no_upscale()) ### [Conversational AI in 2025](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2025-what-every-team-needs-to-know) Find out what CX and CAI teams need to focus on next. Learn which trends matter, which are hype, and how to prepare your assistant strategy for 2025 and beyond. [ Read more ](https://learn.conversationdesigninstitute.com/course/conversational-ai-in-2025-what-every-team-needs-to-know) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course/conversation-design-fundamentals-hans-van-dam) ![Conversation Design Fundamentals](https://a.storyblok.com/f/323168/1920x1080/f42a27d634/l9_conversation-design-fundamentals.png/m/0x520/filters:no_upscale()) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course/conversation-design-fundamentals-hans-van-dam) Learn key steps in the CDI Workflow, proven design patterns, and practical tips for writing better dialogue plus a quick checklist to level up your designs. [ Read more ](https://learn.conversationdesigninstitute.com/course/conversation-design-fundamentals-hans-van-dam) [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course/give-your-ai-assistant-llm-superpowers) ![Give Your AI Assistant LLM Superpowers](https://a.storyblok.com/f/323168/1920x1080/e10f3ab499/l2_give-your-ai-assistant-llm-superpowers.png/m/0x520/filters:no_upscale()) ### [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course/give-your-ai-assistant-llm-superpowers) Jasper Klimbie explains how NLU and LLMs can work together to boost assistant performance and deliver stronger conversational outcomes. [ Read more ](https://learn.conversationdesigninstitute.com/course/give-your-ai-assistant-llm-superpowers) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course/implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://a.storyblok.com/f/323168/1920x1080/898a48e1b8/l5_implementing-better-cx-with-generative-ai.png/m/0x520/filters:no_upscale()) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course/implementing-better-cx-with-generative-ai) Explore practical genAI use cases in customer support, including UltimateGPT and the rise of hybrid, human-supported automation. [ Read more ](https://learn.conversationdesigninstitute.com/course/implementing-better-cx-with-generative-ai) ## Events CDI is constantly active in the world of Conversational AI, frequently engaging in conferences, meetups along with other industry events. [Join us](https://www.eventbrite.nl/e/beyond-boundaries-global-festival-2026-tickets-1286851771289) for Beyond Boundaries in 2026! [Solving Problems We Couldn't Solve Before](https://learn.conversationdesigninstitute.com/course/solving-problems-we-couldnt-solve-before) ![Solving Problems We Couldn't Solve Before](https://a.storyblok.com/f/323168/640x360/ba99c31602/25-solving-problems-we-couldn-t-solve-before_landscape.png/m/0x520/filters:no_upscale()) ### [Solving Problems We Couldn't Solve Before](https://learn.conversationdesigninstitute.com/course/solving-problems-we-couldnt-solve-before) Discover how AI is enabling organizations to tackle challenges that were previously too complex, costly, or time-consuming to address. [ Read more ](https://learn.conversationdesigninstitute.com/course/solving-problems-we-couldnt-solve-before) [What Social Scientists Do When they design Conversations](https://learn.conversationdesigninstitute.com/course/what-social-scientists-do-when-they-design-conversations) ![What Social Scientists Do When they design Conversations](https://a.storyblok.com/f/323168/640x360/070ebd45ea/17-what-social-scientists-do-when-they-design-conversations_landscape.png/m/0x520/filters:no_upscale()) ### [What Social Scientists Do When they design Conversations](https://learn.conversationdesigninstitute.com/course/what-social-scientists-do-when-they-design-conversations) Explore how social science research influences conversational design, helping create interactions that feel more natural and effective. [ Read more ](https://learn.conversationdesigninstitute.com/course/what-social-scientists-do-when-they-design-conversations) [Beyond the Single Agent](https://learn.conversationdesigninstitute.com/course/beyond-the-single-agent) ![Beyond the Single Agent](https://a.storyblok.com/f/323168/640x360/5038d913a1/11-beyond-the-single-agent_landscape.png/m/0x520/filters:no_upscale()) ### [Beyond the Single Agent](https://learn.conversationdesigninstitute.com/course/beyond-the-single-agent) Discover the next evolution of AI systems through multi-agent collaboration, orchestration, and complex problem-solving. [ READ MORE ](https://learn.conversationdesigninstitute.com/course/beyond-the-single-agent) [It Goes Without Saying](https://learn.conversationdesigninstitute.com/course/it-goes-without-saying) ![It Goes Without Saying](https://a.storyblok.com/f/323168/640x360/52163d94c9/10-it-goes-without-saying_landscape.png/m/0x520/filters:no_upscale()) ### [It Goes Without Saying](https://learn.conversationdesigninstitute.com/course/it-goes-without-saying) A thought-provoking session exploring the unspoken elements that influence communication, understanding, and human connection. [ READ MORE ](https://learn.conversationdesigninstitute.com/course/it-goes-without-saying) [How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://learn.conversationdesigninstitute.com/course/how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) ![How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://a.storyblok.com/f/323168/640x360/da8ed42c37/6-how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable_landscape.png/m/0x520/filters:no_upscale()) ### [How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://learn.conversationdesigninstitute.com/course/how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) Design natural, engaging conversational experiences. [ Read more ](https://learn.conversationdesigninstitute.com/course/how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) [Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://learn.conversationdesigninstitute.com/course/beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) ![Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://a.storyblok.com/f/323168/640x360/ee0e2889cd/1-conversational-capital-and-the-future-of-ai_landscape.png/m/0x520/filters:no_upscale()) ### [Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://learn.conversationdesigninstitute.com/course/beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) Explore how conversational AI is transforming business, customer experiences, and digital engagement. [ Read more ](https://learn.conversationdesigninstitute.com/course/beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) [Beyond Boundaries 2026](https://www.conversationdesigninstitute.org/events/) ![Beyond Boundaries 2026](https://a.storyblok.com/f/323168/1920x1080/f5fcdee7e5/event-poster-2.png/m/0x520/filters:no_upscale()) ### [Beyond Boundaries 2026](https://www.conversationdesigninstitute.org/events/) Mark your calendars for 28-30 April 2026 and join us in beautiful Barcelona to connect, learn and collaborate at Beyond Boundaries. [ Read more ](https://www.conversationdesigninstitute.org/events/) [Asking for Things is More Complicated Than You Think](https://learn.conversationdesigninstitute.com/course/asking-for-things-is-more-complicated-than-you-think) ![Asking for Things is More Complicated Than You Think](https://a.storyblok.com/f/323168/1920x1080/56a87a7f66/2-asking-for-things-is-more-complicated-than-you-think_bbb24.png/m/0x520/filters:no_upscale()) ### [Asking for Things is More Complicated Than You Think](https://learn.conversationdesigninstitute.com/course/asking-for-things-is-more-complicated-than-you-think) Watch Elizabeth Stokoe’s talk at the Beyond Boundaries festival 2024\. She is an expert in conversation analysis and Academic Director at LSE. [ Read more ](https://learn.conversationdesigninstitute.com/course/asking-for-things-is-more-complicated-than-you-think) [Go from Tech Ethics in Theory to Tech Ethics in Practice](https://learn.conversationdesigninstitute.com/course/get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) ![Go from Tech Ethics in Theory to Tech Ethics in Practice](https://a.storyblok.com/f/323168/1920x1080/174070befa/3-get-tech-e_-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice_bbb24.png/m/0x520/filters:no_upscale()) ### [Go from Tech Ethics in Theory to Tech Ethics in Practice](https://learn.conversationdesigninstitute.com/course/get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on tech ethics in practice. [ Read more ](https://learn.conversationdesigninstitute.com/course/get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) [Optimizing Content Ecosystem](https://learn.conversationdesigninstitute.com/course/optimizing-content-ecosystem-strategies-for-digital-transformation) ![Optimizing Content Ecosystem](https://a.storyblok.com/f/323168/1920x1080/3a998c0ce9/6-optimizing-content-ecosystem_-strategies-for-digital-transformation_bbb24.png/m/0x520/filters:no_upscale()) ### [Optimizing Content Ecosystem](https://learn.conversationdesigninstitute.com/course/optimizing-content-ecosystem-strategies-for-digital-transformation) This session explores LLMs in content management and digital transformation, focusing on knowledge bases, accuracy, AI hallucinations, and structured content. [ Read more ](https://learn.conversationdesigninstitute.com/course/optimizing-content-ecosystem-strategies-for-digital-transformation) ## Unprompted Episodes: Expert Voices in Conversational AI Learn directly from global leaders, designers, and researchers who are shaping the future of Conversational AI. Each episode of Unprompted brings candid insights, practical lessons, and behind-the-scenes stories from the people building today’s most impactful AI experiences. [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course/scaling-delivery-in-conversational-ai) ![Scaling Delivery in Conversational AI](https://a.storyblok.com/f/323168/640x360/9721636694/dj-landscape-640360.png/m/0x520/filters:no_upscale()) ### [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course/scaling-delivery-in-conversational-ai) In this episode of Unprompted, Hans van Dam speaks with enterprise AI leader Divyanshu Jain about scaling conversational AI delivery. [ Read more ](https://learn.conversationdesigninstitute.com/course/scaling-delivery-in-conversational-ai) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course/growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://a.storyblok.com/f/323168/640x360/45662e2af4/grace-landscape-640x360.png/m/0x520/filters:no_upscale()) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course/growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise. [ Read more ](https://learn.conversationdesigninstitute.com/course/growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course/designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://a.storyblok.com/f/323168/1920x1080/53635210da/nandani-landscape-19201080.jpeg/m/0x520/filters:no_upscale()) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course/designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era. [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-trustworthy-and-empathetic-conversational-ai) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course/designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://a.storyblok.com/f/323168/1920x1080/6c5b2fbac8/rebecca-landscape.png/m/0x520/filters:no_upscale()) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course/designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-hybrid-conversational-ai) [Career Building in Conversational AI ](https://learn.conversationdesigninstitute.com/course/career-building-in-conversational-ai) ![Career Building in Conversational AI ](https://a.storyblok.com/f/323168/1920x1080/deb513c57c/hillary-landscape.png/m/0x520/filters:no_upscale()) ### [Career Building in Conversational AI ](https://learn.conversationdesigninstitute.com/course/career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to discuss how conversation design is shifting to prompt-based systems, sharing tips on portfolios, LinkedIn, and staying adapt [ Read more ](https://learn.conversationdesigninstitute.com/course/career-building-in-conversational-ai) [Ethics, Education, & Ethnography in CAI](https://learn.conversationdesigninstitute.com/course/ethics-education-and-ethnography-in-conversational-ai) ![Ethics, Education, & Ethnography in CAI](https://a.storyblok.com/f/323168/1920x1080/bfa1bfdfe4/liz-landscape.png/m/0x520/filters:no_upscale()) ### [Ethics, Education, & Ethnography in CAI](https://learn.conversationdesigninstitute.com/course/ethics-education-and-ethnography-in-conversational-ai) On Unprompted, Dr. Liz Rodwell, anthropologist, and University of Houston professor, explores how ethics, education, and ethnography shape conversational AI. [ Read more ](https://learn.conversationdesigninstitute.com/course/ethics-education-and-ethnography-in-conversational-ai) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course/designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://a.storyblok.com/f/323168/1920x1080/817b3283e0/greg-landscape.png/m/0x520/filters:no_upscale()) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course/designing-multilingual-conversational-ai) Learn how multilingual and culturally aware AI systems are designed. Greg Bennett and Hans van Dam explore the shift from conversation design to prompt design. [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-multilingual-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course/designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://a.storyblok.com/f/323168/1920x1080/06cbbf2c94/karen-kv-landscape.png/m/0x520/filters:no_upscale()) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course/designing-multimodal-ai-agents) Get an inside view of how multimodal AI is built. Karen Kaushansky shares how trust, voice diversity, and new LLM workflows shape human-feeling AI experiences. [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-multimodal-ai-agents) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course/building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://a.storyblok.com/f/323168/1920x1080/4f67c2f528/building-predictable-conversational-ai_yam-landscape.png/m/0x520/filters:no_upscale()) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course/building-predictable-conversational-ai) Yam Marcovitz breaks down how to build reliable, predictable AI. Learn how human-in-the-loop processes, testing, and solid design practices improve real-world performance [ Read more ](https://learn.conversationdesigninstitute.com/course/building-predictable-conversational-ai) [Optimizing AI](https://learn.conversationdesigninstitute.com/course/optimizing-ai) ![Optimizing AI](https://a.storyblok.com/f/323168/1920x1080/a40393d120/optimizing-ai-thumbnail.png/m/0x520/filters:no_upscale()) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course/optimizing-ai) Rasa’s Lauren Goerz explains how to optimize AI by blending LLMs with structured flows, reviewing conversations effectively, and proving value inside your organization. [ Read more ](https://learn.conversationdesigninstitute.com/course/optimizing-ai) [Persona in Conversational AI ](https://learn.conversationdesigninstitute.com/course/persona-in-conversational-ai) ![Persona in Conversational AI ](https://a.storyblok.com/f/323168/1920x1080/fd4f7d5fce/persona-in-conversation-ai-thumbnail.png/m/0x520/filters:no_upscale()) ### [Persona in Conversational AI ](https://learn.conversationdesigninstitute.com/course/persona-in-conversational-ai) Jason Gilbert reveals how persona design shapes AI like ElliQ. Learn how trust, multimodality, and ethical design influence AI for healthcare and companionship. [ Read more ](https://learn.conversationdesigninstitute.com/course/persona-in-conversational-ai) ## Syllabi Curious about what you'll learn at the Conversation Design Institute? Download detailed syllabi for our foundational and advanced courses. Get a clear overview of learning outcomes, course content, and how each program can support your growth in conversational AI. Perfect for students, professionals, and teams evaluating training options. [CxD 1 – Conversation Designer Certificate](/resources/download/cxd-1-syllabus) ![CxD 1 – Conversation Designer Certificate](https://a.storyblok.com/f/323168/640x360/743a14caf3/cxd-1.png/m/0x520/filters:no_upscale()) ### [CxD 1 – Conversation Designer Certificate](/resources/download/cxd-1-syllabus) Discover what it takes to start designing AI conversations. View the full syllabus and see how this course builds your foundation in human-centered design. [ Read more ](/resources/download/cxd-1-syllabus) [CxD 2 – Advanced Conversation Designer Certificate](/resources/download/cxd-2-syllabus) ![CxD 2 – Advanced Conversation Designer Certificate](https://a.storyblok.com/f/323168/640x360/99d09891b7/cxd-2.png/m/0x520/filters:no_upscale()) ### [CxD 2 – Advanced Conversation Designer Certificate](/resources/download/cxd-2-syllabus) Ready to go deeper? Explore the full syllabus and see how this advanced course builds mastery in tone, flow, and user psychology. [ Read more ](/resources/download/cxd-2-syllabus) [AIT 1 – AI Trainer Certificate](/resources/download/ait-1-syllabus) ![AIT 1 – AI Trainer Certificate](https://a.storyblok.com/f/323168/640x360/b3a075f9f0/ait.png/m/0x520/filters:no_upscale()) ### [AIT 1 – AI Trainer Certificate](/resources/download/ait-1-syllabus) See how the AIT 1 course teaches you to work with real user data, improve assistant performance, and become a skilled AI Trainer. Full syllabus inside. [ Read more ](/resources/download/ait-1-syllabus) [CDI Method – Foundation Certificate](/resources/download/method-foundation-syllabus) ![CDI Method – Foundation Certificate](https://a.storyblok.com/f/323168/640x360/cc621b7020/method.png/m/0x520/filters:no_upscale()) ### [CDI Method – Foundation Certificate](/resources/download/method-foundation-syllabus) Learn the structured, human-first approach behind all our courses. Download the syllabus to explore modules, outcomes, and certification details. [ Read more ](/resources/download/method-foundation-syllabus) ## Reports & Research Check out the latest reports and whitepapers written by CDI experts and industry leaders. Download research-driven reports on Conversational AI trends, technologies, and best practices. Stay ahead with industry knowledge and explore CDI’s latest findings, case studies, and innovations. [The CDI Standards Framework](/resources/download/the-cdi-standards-framework-whitepaper) ![The CDI Standards Framework](https://a.storyblok.com/f/323168/640x360/2a8607b042/_higher-ed-ebooks.jpg/m/0x520/filters:no_upscale()) ### [The CDI Standards Framework](/resources/download/the-cdi-standards-framework-whitepaper) In this document, we provide insight into a unified Conversational AI Governance Framework based on years of experience building Conversational AI solutions. [ Read more ](/resources/download/the-cdi-standards-framework-whitepaper) [Conversational AI for Higher Education Guide](/resources/download/higher-education-report-ai) ![Conversational AI for Higher Education Guide](https://a.storyblok.com/f/323168/640x360/e925ca50c8/website-thumbnail-1.png/m/0x520/filters:no_upscale()) ### [Conversational AI for Higher Education Guide](/resources/download/higher-education-report-ai) In this document, we provide insight into some of the key considerations and a primary use case for Agentic AI in the higher education sector. [ Read more ](/resources/download/higher-education-report-ai) [Insight Report 1: You’ve got a chatbot, but it’s not working for your students](/conversational-ai-for-higher-education/insight-report-you-ve-got-a-chatbot-but-it-s-not-working-for-your-students) ![Insight Report 1: You’ve got a chatbot, but it’s not working for your students](https://a.storyblok.com/f/323168/640x360/e4505f1c43/12.jpg/m/0x520/filters:no_upscale()) ### [Insight Report 1: You’ve got a chatbot, but it’s not working for your students](/conversational-ai-for-higher-education/insight-report-you-ve-got-a-chatbot-but-it-s-not-working-for-your-students) Your AI assistant isn't reducing tickets or improving satisfaction? The issue may not be the technology but what's behind it. [ Read more ](/conversational-ai-for-higher-education/insight-report-you-ve-got-a-chatbot-but-it-s-not-working-for-your-students) [Insight Report 2: Proving the value of Conversational AI](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) ![Insight Report 2: Proving the value of Conversational AI](https://a.storyblok.com/f/323168/640x360/492f2e42ba/13.jpg/m/0x520/filters:no_upscale()) ### [Insight Report 2: Proving the value of Conversational AI](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) Without clear metrics, it's hard to justify investment or defend what's already live. Learn how to measure what matters & build a business case. [ Read more ](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) [Insight Report 3: Supporting student wellbeing ](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) ![Insight Report 3: Supporting student wellbeing ](https://a.storyblok.com/f/323168/640x360/2069d7a564/14.jpg/m/0x520/filters:no_upscale()) ### [Insight Report 3: Supporting student wellbeing ](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) Students need accessible, empathetic support. Learn to build wellbeing assistants that connect them to the right services. [ Read more ](/conversational-ai-for-higher-education/insight-report-proving-the-value-of-conversational-ai) [Insight Report 4: Helpdesks Under Pressure](/conversational-ai-for-higher-education/insight-report-helpdesks-under-pressure) ![Insight Report 4: Helpdesks Under Pressure](https://a.storyblok.com/f/323168/640x360/53f2c5306b/15.jpg/m/0x520/filters:no_upscale()) ### [Insight Report 4: Helpdesks Under Pressure](/conversational-ai-for-higher-education/insight-report-helpdesks-under-pressure) Staff need fast answers to HR and IT questions, but internal AI assistants often fall short. Learn how to make what you have actually work. [ Read more ](/conversational-ai-for-higher-education/insight-report-helpdesks-under-pressure) [Insight Report 5: Staff Wellbeing](/conversational-ai-for-higher-education/insight-report-staff-wellbeing) ![Insight Report 5: Staff Wellbeing](https://a.storyblok.com/f/323168/640x360/8907d6aef4/16.jpg/m/0x520/filters:no_upscale()) ### [Insight Report 5: Staff Wellbeing](/conversational-ai-for-higher-education/insight-report-staff-wellbeing) Staff struggle to find HR policies and wellbeing resources when they need them. Learn how to design AI assistants that deliver clarity, privacy, and support. [ Read more ](/conversational-ai-for-higher-education/insight-report-staff-wellbeing) ## Turn ambition into action Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment. ### Conversational AI Maturity Assessment Discover how your current conversational AI strategy scores and uncover your organizational blind spots. [ Who is it for? ](javascript:;)[ What can you expect? ](javascript:;) [ Learn more ](https://scorecard.conversationdesigninstitute.com/cdi-maturity-assessment) Who is it for? Back This tool is ideal for organizations with 1 or multiple AI assistants in production. The assessment gives managers, product owners and the team a better understanding of the maturity level of their conversational AI practice. What can you expect? Back This Conversational AI Maturity Assessment has been developed by a team of experts, grounded in the CDI Standards. By answering 20 rapid-fire questions, you’ll receive a personalized report identifying the most important areas for improvement. ![](https://a.storyblok.com/f/323168/720x837/1a3848d335/background.jpg/m/900x0/filters:no_upscale())