# Conversational AI for Government: Supporting Citizens at Scale

Source: https://www.conversationdesigninstitute.com/resources/download/government-report-ai

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# Conversational AI for Government: Supporting Citizens at Scale

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At Conversation Design Institute, we understand the higher stakes governments face when serving citizens. Answering a passenger query about their gate number is important — but guiding a vulnerable citizen through a benefits application demands far greater care, empathy and responsibility. 

In this document, we provide insight into some of the distinctive considerations that underpin successful CAI projects in Government, along with a case study from our work with the IND (The Dutch Immigration and Naturalization Department).

  
**Must Read for**: CX Leader, Product Managers / Leaders, Digital Transformation Leads working in Government

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