Unlock the potential of conversational AI
Our experts are ready to help you with strategy, design, and development
Organizations that work with our experts
Leading in Conversation Design
Our team of experts is helping organizations around the world design human-centric AI Assistants. They can take on your entire project, work closely with your team, or coach your team in virtual sessions.
Our experts can also assess your current and future team members, benchmark your chatbots and voice assistants, or consult you on a future proof conversational strategy.
Our experts
- Design, deploy, and manage your chatbot or voice assistant from end to end
- Review and benchmark your assistant and give you practical tips on how to make it better
- Train your team in both live and recorded training sessions on mindset, skill set, and technology
- Coach your team to increase the quality of both your team and AI Assistant faster
- Source talent that you can skill up and onboard to your existing team
- Develop a full strategy for delivering value through conversational AI at scale
- Give keynotes and host meetups to educate your stakeholders to develop a conversational culture
Consultancy
Our experts consult you on conversational strategy, design your conversations, train your language models, and work with your team to support, coach, and edit their work.
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Benchmark
Our team evaluates your current AI Assistant to identify strengths and weaknesses. It paints a good picture of where you stand and where you could go next.
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Assessment
You need a strong team to make your AI Assistant successful. With this psychological test, we help you screen and source your next team members. Whether they are AI Trainers, Conversation Designers, or Conversational Copywriters.
Read moreVodafone
CDI is a key partner that has trained our conversation design teams around the world, and help us put design at the heart of customer experience. They are central to everything we do.
OBI4WAN
Our Obi Bot platform enables conversation designers to create experiences without writing code. We support Conversation Design Institute since we see great value in having certified professionals that advance the industry.
Atos
Atos sees conversation design as a crucial component to making our projects successful and creating good customer experiences. CDI enables our clients to gear up to the conversational challenges of today and the future.
Get in touch for tailor-made packages
Contact us for tailor-made solutions or advice for your business. We are happy to tell you more about our services.
Contact usWhy work with one of our experts?
If your AI Assistant is talking to thousands of people a day, you want to make sure they all have a good experience. Our experts have designed, deployed, and managed AI Assistants for world's largest organizations and know how to tackle complex use cases.
If you want best practices implemented from day one, then we advise to work with our experts directly.
Who it’s for
If you are using AI to automate conversations with people, then you need to make conversation design important. It doesn't matter if you have a large multi-lingual conversational AI department, or are just getting started with your first chatbot. Our experts have seen it before and are ready to help. From service to sales. From chat to voice.
For teams
If you already have a team in place, then our experts help you unlock your team's potential. With active coaching sessions, project collaborations, and the extra hands when you need them most. Together we make sure we deliver conversational experiences that are a win for both your business and its customers.
Our team
Our experts consult you on conversational strategy, design your conversations and work with your team directly to support, coach and edit their dialogues.
Hans van Dam
Co-founder / Dean of the Conversation Design institute
Olaf Igesz
Co-founder and COO. Responsible for partnerships
Paul Leeuwis
Managing Partner CDI Services
Lucy Soares-Turner
Conversational Expert specialising in plain language and accessibility
Cami Rincon
AI Ethics Researcher and Conversation Designer
Jasper Klimbie
Conversational Expert, Ex Google Assistant NL, screenwriter
Mark Boutros
Conversational Expert, Ex Google Assistant UK and Emmy nominated screenwriter
Maarten Lens-Fitzgerald
Entrepreneur and leading voice expert
Lisa Talia
AI Consultant, Lecturer Goldsmith University
Julian Harris
Advisor Product and Technology, Ex Google
Dr. Maria Aretoulaki
Advisor NLP and ML
Jon Stine
Executive Director The Open Voice Network
Professor Peter Thomas
Global Education Strategist, Director HaileyburyX