# Browse CDI Courses > Explore the world of conversational AI technology on our comprehensive chatbots page. Learn about types, benefits, use cases, and how CDI can help businesses grow. Source: https://www.conversationdesigninstitute.com/topics/browse-library --- # Browse the CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. [ View full library ](/topics/browse-library/popular) ## New courses and webinars Stay ahead with our latest course launches and videos on Conversational AI [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://a.storyblok.com/f/323168/1920x1080/33bd4cf4b9/axd-1920x1080.png/m/0x520/filters:no_upscale()) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) Learn the CDI Method for AXD to design responsible AI agents with trust, governance, and human-centric experiences at the core. [ Read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-agentic-experience-design) [Design Patterns](https://learn.conversationdesigninstitute.com/course/design-patterns) ![Design Patterns](https://a.storyblok.com/f/323168/640x360/c7eff978aa/design-patterns-thumbnail-only-shape-640x360-2.png/m/0x520/filters:no_upscale()) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course/design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. [ Read more ](https://learn.conversationdesigninstitute.com/course/design-patterns) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course/introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://a.storyblok.com/f/323168/1280x720/ebfb7b555e/rag-course-thumbnail-landscape.png/m/0x520/filters:no_upscale()) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course/introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. [ Read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-rag-build-your-first-rag-pipeline) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course/scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://a.storyblok.com/f/323168/1920x1080/8d7d798226/edit-copc-all-assets-vid-aug-18-1.png/m/0x520/filters:no_upscale()) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course/scaling-ai-agents-from-a-cx-perspective) This course provides a practical framework for scaling AI agents within contact centers. Learn how to align AI strategy with customer experience goals… [ Read more ](https://learn.conversationdesigninstitute.com/course/scaling-ai-agents-from-a-cx-perspective) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course/designing-digital-humans) ![Designing Digital Humans](https://a.storyblok.com/f/323168/1920x1080/a9a40536a3/dh_final-kv_5-05.png/m/0x520/filters:no_upscale()) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course/designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, and ethics behind… [ Read more ](https://learn.conversationdesigninstitute.com/course/designing-digital-humans) [Mastering Content Structure](https://learn.conversationdesigninstitute.com/course/mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure](https://a.storyblok.com/f/323168/1920x1080/a472bacefd/twi-4.png/m/0x520/filters:no_upscale()) ### [Mastering Content Structure](https://learn.conversationdesigninstitute.com/course/mastering-content-structure-building-effective-llm-powered-conversations) Learn how structured content fuels more effective, compliant, and scalable LLM assistants. This course examines best practices for organizing content… [ Read more ](https://learn.conversationdesigninstitute.com/course/mastering-content-structure-building-effective-llm-powered-conversations) [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://a.storyblok.com/f/323168/1920x1080/a003d545bc/calabrio.png/m/0x520/filters:no_upscale()) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) In this course, you'll learn strategies and techniques to effectively manage your conversational AI solutions post-deployment. [ Read more ](https://learn.conversationdesigninstitute.com/course/maximizing-chatbot-success-metrics-and-management) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course/introduction-to-prompt-design) ![Introduction to Prompt Design](https://a.storyblok.com/f/323168/1920x1080/e842fd2b6a/intro-to-prompt-design-2.png/m/0x520/filters:no_upscale()) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course/introduction-to-prompt-design) Learn how LLMs can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. [ Read more ](https://learn.conversationdesigninstitute.com/course/introduction-to-prompt-design) ## Core and co-created course modules Explore the skills and paths to succeed in Conversational AI with CDI's foundational courses [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://api.us-e2.learnworlds.com/imagefile//b8202f2fe74e6bcae5c480dc0ae56f90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) ![Designing Digital Humans](https://api.us-e2.learnworlds.com/imagefile//153ecaef5726f4710ac844ab3be7ce65.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) ![Designing AI Assistants](https://api.us-e2.learnworlds.com/imagefile//eeba9991f9de5b33ba9295baac81995c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversa… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) ![CDI Method Foundation](https://api.us-e2.learnworlds.com/imagefile//6cd64ca579979ab6ff04f9c247e6c031.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) ![CDI Workflow](https://api.us-e2.learnworlds.com/imagefile//9eeeb8e72bb1b7e338cb30e59967438d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) ![Conversational Engineer](https://api.us-e2.learnworlds.com/imagefile//cfe4748c77c0b4c7c1a66f5c30b5674f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://api.us-e2.learnworlds.com/imagefile//edc4161c1302da60e6ddee14a2979929.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) ![AI Trainer Theory](https://api.us-e2.learnworlds.com/imagefile//f81341d0185d60907cf04a0940851dcb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) Learn what technology powers chatbots, and why it’s so hard to get them right. Learn the team roles, steps of building an assistant and the specific l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) ![AI Trainer Build](https://api.us-e2.learnworlds.com/imagefile//454cbf8b8daa8f1cf070b86335b13b0b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) Learn how to train a language model, implement designs in any conversational AI platform: from simple answers to repair flows, entities and regex cond… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) ![AI Trainer Improve](https://api.us-e2.learnworlds.com/imagefile//2c0e9466e56fb6f45929e21e04be0343.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) Now that you’ve built a Conversational AI and trained it well, how do you measure how well it’s helping people? And what techniques can you use to kee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) ![Behavior Design](https://api.us-e2.learnworlds.com/imagefile//47d3aac40f44a32eb7d40b6f52b50ed9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) Learn what makes people act, and learn how to apply behavioral psychology in your Conversational AI. Create great experiences for your customers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) ![Persona Development](https://api.us-e2.learnworlds.com/imagefile//9fd06b4ffc4d251cf4a4343103670635.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) Learn about how to create or refine your conversational AI persona. Learn how to create content to flesh out that personality and make your conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) ![Conversation Design Fundamentals](https://api.us-e2.learnworlds.com/imagefile//dd855a415122b566d94e72ceddc8a5cc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) ![Introduction to Conversation Design](https://api.us-e2.learnworlds.com/imagefile//db88fc01b01e61da7a78e65a7b29003f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. Train your skills right away wit… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) ![Introduction to Prompt Design](https://api.us-e2.learnworlds.com/imagefile//e579d928075cce1cf8a4d9411c54dd99.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The cours… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) ![Ethics](https://api.us-e2.learnworlds.com/imagefile//2e4a972f024cb6ac8df50b6aeffc241b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) Learn the fundamentals of AI ethics and how to apply ethical principles in the conversational AI workflow. Explore real-world dilemmas, prevent harmfu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) ### [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) [ Browse course module library ](https://learn.conversationdesigninstitute.com/) ## Certificates Get certified with industry-recognized credentials [Conversation Designer Certification 2](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) ![Conversation Designer Certification 2](https://api.us-e2.learnworlds.com/imagefile//54e90c4e636391f899930c85b3b8eb87.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Designer Certification 2](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) Craft compelling conversational experiences with our CxD 2 Certificate. Master the art of writing engaging dialogue, defining brand voice, and optimiz… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) [Introduction to Prompt Design Certification](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) ![Introduction to Prompt Design Certification](https://api.us-e2.learnworlds.com/imagefile//49927e3cecd7cdb5f475819a1ee7bdb9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design Certification](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) The Introduction to Prompt Design (IPD) certificate exam will validate your knowledge in the fundamental principles for creating human-centered, inclu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) [CDI Method Foundation Certification](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) ![CDI Method Foundation Certification](https://api.us-e2.learnworlds.com/imagefile//ff32b36c93944b2b5074aee155667fc6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation Certification](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) Learn to create human-centric and inclusive AI assistants with the conversational AI workflow that is powering millions of conversations across the gl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) [Conversation Designer Certification](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) ![Conversation Designer Certification](https://api.us-e2.learnworlds.com/imagefile//1a01b300249e1c2e0d610e442615c1c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Designer Certification](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) [AI Trainer Certification](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) ![AI Trainer Certification](https://api.us-e2.learnworlds.com/imagefile//1b341197c5674972d9abbd533ad383e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Certification](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) Turn data into understanding and learn how to train language models, implement journeys, and do data-driven optimization. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) ### [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) [ Browse course module library ](https://learn.conversationdesigninstitute.com/) ## Webinars and event recordings Watch webinars and events featuring top voices and the latest research in AI [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://api.us-e2.learnworlds.com/imagefile//d37d65c16eea034f32052438094d1ca2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era: what’s cha… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) ![Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://api.us-e2.learnworlds.com/imagefile//2ac7818db8d53520f3a1ae4bd9ffc337.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) Learn a practical framework to build test cases, choose metrics, set regression tests, and add guardrails to make LLM-powered chatbots reliable, safe,… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready: Designing the Next Era of Conversational AI](https://api.us-e2.learnworlds.com/imagefile//abb8e12ba951bc693ac5360025fefc88.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://api.us-e2.learnworlds.com/imagefile//a71a26011aa57343a9a6159bb181b397.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://api.us-e2.learnworlds.com/imagefile//db0ff89051f5fed1604a31198b745db3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) Explore how lifelike digital personas are reshaping AI, communication, and service—from realism and emotion to ethics and design. A must-attend for an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) ![Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://api.us-e2.learnworlds.com/imagefile//62117b0756f896c7949094540f9b9925.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) Over the last few years, dialogue systems in Conversational AI have become much more robust. But to go from an ‘ok’, to a delightful experience your t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) ![Customer Service in the New Era of AI](https://api.us-e2.learnworlds.com/imagefile//ffbf9eeccca193805f4a70845d45ff3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) ![NLU Design- Never Ignore What Your Technology and Users are Telling You](https://api.us-e2.learnworlds.com/imagefile//cc5bfef0e17d1c9f89a36c0d60b45b3a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) NLU Design is the missing component in most business projects and the typical Conversational Designer's skill set. As we move to a new generation of b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) ![Should CUI Make Human Errors](https://api.us-e2.learnworlds.com/imagefile//d6b6ed34c4e5611cabd764d439d63d48.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) This class explores conversational trouble, covering both designing and producing conversational turns, and responding to misunderstandings or Freudia… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) ![How to Build Brand Safe LLMs to Revolutionize Your CX](https://api.us-e2.learnworlds.com/imagefile//56ce37937649f4dac88e21a33c8239e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) ![Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://api.us-e2.learnworlds.com/imagefile//787cef9150317ec6dbd1aad80756df54.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) ![Give Your AI Assistant LLM Superpowers](https://api.us-e2.learnworlds.com/imagefile//73102926ffbf735d3fbe48a29b9c8f1a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) ![Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://api.us-e2.learnworlds.com/imagefile//4e9eddae98f4b8fab76f8ec91c85454f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) Scale your data initiatives faster with GenAI! Learn how to build an AI-driven data foundation, overcome challenges, and accelerate your data journey… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) ![Getting Started with Conversational AI Basics](https://api.us-e2.learnworlds.com/imagefile//02948405205ad255b4339e8d22bbc328.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) Discover how AI-driven chatbots and virtual assistants can transform operations, enhance customer experiences, and improve efficiency. This webinar of… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) ![Crafting a Convincing Chatbot Business Case](https://api.us-e2.learnworlds.com/imagefile//951f28055f7f45fbcdb4210616c24dd2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) ![AI & Branded Digital Voices Open Webinar](https://api.us-e2.learnworlds.com/imagefile//07bd599373c14b0eefd85f4b42c400de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) This webinar explores the process of designing a digital brand voice that aligns with the future of branding. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) ![Transform the Patient Experience](https://api.us-e2.learnworlds.com/imagefile//117c88476516ea178af61a8e11aea43e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) In this webinar on “Transforming the Patient Experience with Conversational AI,” Deborah Akinyele, a speech and language pathologist, introduces the l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) ![Conversation Design Fundamentals - Hans van Dam](https://api.us-e2.learnworlds.com/imagefile//2ae273eff1eaf24dfc27f1cdacd2f1a2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) The key steps in the CDI Workflow, which design patterns should be used for which type of experience, and lots of examples of how to write good dialog… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) ![How to Govern AI: Building Value and Managing Risk in Practice](https://api.us-e2.learnworlds.com/imagefile//2c927951ec958377925fd5204ccbb0a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) Allegra Guinan is co-founder and CTO of Lumiera, a boutique advisory firm guiding leaders in designing responsible AI strategies. With extensive exper… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) ### [Browse CDI’s entire library of 500+ videos](https://learn.conversationdesigninstitute.com/) [ Browse course module library ](https://learn.conversationdesigninstitute.com/) ## What our students say Hear from our students about their experiences and the impact of our programs. “It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.” ![](https://a.storyblok.com/f/323168/800x800/7db542959d/anju-sharma-hp.jpeg/m/100x0/filters:no_upscale()) Anju Sharma HP Manager Virtual Agent “It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.” ![](https://a.storyblok.com/f/323168/500x500/1468a6f565/bob-vandebron.jpeg/m/100x0/filters:no_upscale()) Bob Molenaar Vandebron Digital Experience Manager “Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.” ![](https://a.storyblok.com/f/323168/800x800/c5f1b45aa7/beatriz-vodafone.jpeg/m/100x0/filters:no_upscale()) Beatriz Lopez Mencia Vodafone UX Design Manager