# AI Training - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/ai-training --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) ![Customer Service in the New Era of AI](https://api.us-e2.learnworlds.com/imagefile//ffbf9eeccca193805f4a70845d45ff3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) ![AI Trainer Theory](https://api.us-e2.learnworlds.com/imagefile//f81341d0185d60907cf04a0940851dcb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) Learn what technology powers chatbots, and why it’s so hard to get them right. Learn the team roles, steps of building an assistant and the specific l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) ![AI Trainer Build](https://api.us-e2.learnworlds.com/imagefile//454cbf8b8daa8f1cf070b86335b13b0b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) Learn how to train a language model, implement designs in any conversational AI platform: from simple answers to repair flows, entities and regex cond… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) ![AI Trainer Improve](https://api.us-e2.learnworlds.com/imagefile//2c0e9466e56fb6f45929e21e04be0343.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) Now that you’ve built a Conversational AI and trained it well, how do you measure how well it’s helping people? And what techniques can you use to kee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) ![Understanding What the Machine Understands](https://api.us-e2.learnworlds.com/imagefile//0924dde7d96c5244d661bcc43121beef.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) In this session, Benoit will explore how to understand how NLP engines behave, understand how to “teach” them, typical mistakes made, and best practic… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) ![Multi-path Conversation Design Patterns](https://api.us-e2.learnworlds.com/imagefile//48d988e098d3385943d5ac70ec305c98.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) ![Crafting Training Data](https://api.us-e2.learnworlds.com/imagefile//c36b518f7ea41303fce508948cdb1fab.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) In this workshop, you'll learn how quality training data is key to creating a high-performing chatbot from an NLP perspective. We'll cover best practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) ![What We Talk About when We Talk About AI Training](https://api.us-e2.learnworlds.com/imagefile//4502e7aa8bf250d143b5048b7ed988e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) An AI Trainer is responsible for cognition, ensuring the assistant understands what people say. This panel discusses the challenges, required skillset… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) ![Leveraging the Power of Conversation](https://api.us-e2.learnworlds.com/imagefile//c08a44c2d693910986976ba5dfb2b63e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) Introducing Google Business Messages: - The What - The Why - The How [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation)