# Best Practices - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/best-practices --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f318aa1c6e27da281100cd73324a7594.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://api.us-e2.learnworlds.com/imagefile//235a00437c4bf81ac2f5e34ae9701798.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. They discuss… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) ![Ethics, Education, & Ethnography in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//16de7010fcf8962917e319a2cfbcffca.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) In this episode of Unprompted, we sit down with Dr. Liz Rodwell, anthropologist, UX researcher, and Associate Professor of Digital Media at the Univer… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://api.us-e2.learnworlds.com/imagefile//b8202f2fe74e6bcae5c480dc0ae56f90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://api.us-e2.learnworlds.com/imagefile//4f37c89543fdc87b095b709a446d3b38.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) Yam Marcovitz unpacks what it takes to build predictable, production-ready AI. From human-in-the-loop alignment to test-driven development, we explore… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://api.us-e2.learnworlds.com/imagefile//a71a26011aa57343a9a6159bb181b397.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) ![Optimizing AI](https://api.us-e2.learnworlds.com/imagefile//24a5ab7a766c43681b9de4aada9bc4b1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) Lauren Goerz of Rasa shares how teams can optimize conversational AI by blending LLMs with structured flows, reviewing conversations effectively, and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) ![Persona in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f4de66bfb8d386c8ba919f7c49c0c1a8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) Jason Gilbert from Intuition Robotics discusses designing ElliQ, an AI companion for elderly users. He explores persona design, building trust in heal… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) ![Conversational Engineer](https://api.us-e2.learnworlds.com/imagefile//cfe4748c77c0b4c7c1a66f5c30b5674f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://api.us-e2.learnworlds.com/imagefile//edc4161c1302da60e6ddee14a2979929.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) ![Behavior Design](https://api.us-e2.learnworlds.com/imagefile//47d3aac40f44a32eb7d40b6f52b50ed9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) Learn what makes people act, and learn how to apply behavioral psychology in your Conversational AI. Create great experiences for your customers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) ![Conversation Design Fundamentals](https://api.us-e2.learnworlds.com/imagefile//dd855a415122b566d94e72ceddc8a5cc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) ![Operationalizing Context in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//958a67647983ab03090f3a9aa87f9c5d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) SPEAKING model – a conceptual framework where we turn abstract concepts in Conversational AI into something that can help us systematically gather lan… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) ![Crafting Training Data](https://api.us-e2.learnworlds.com/imagefile//c36b518f7ea41303fce508948cdb1fab.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) In this workshop, you'll learn how quality training data is key to creating a high-performing chatbot from an NLP perspective. We'll cover best practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) ![Developing Design Standards for Human-Centric AI Assistants](https://api.us-e2.learnworlds.com/imagefile//acd7ffbdc0048ab4ec1f724ae3df7286.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) ![Crafting a Convincing Chatbot Business Case](https://api.us-e2.learnworlds.com/imagefile//951f28055f7f45fbcdb4210616c24dd2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) ![AI & Branded Digital Voices Open Webinar](https://api.us-e2.learnworlds.com/imagefile//07bd599373c14b0eefd85f4b42c400de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) This webinar explores the process of designing a digital brand voice that aligns with the future of branding. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) ![Superior Customer Experiences that Drive Value](https://api.us-e2.learnworlds.com/imagefile//053d8d2f1738618f6599c154870571e4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) ![Introducing Conversational Engineering](https://api.us-e2.learnworlds.com/imagefile//dc4ffc207804470ccc512f6a5e6e51fa.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works. 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