# CDI Fest - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/cdi-fest --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Fireside Chat: Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) ![Fireside Chat: Conversation Design](https://api.us-e2.learnworlds.com/imagefile//59c3bc82c088c2b5d494d12894b80b68.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fireside Chat: Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) Rebecca and our CDI hosts will discuss what makes conversation design challenging to learn and teach. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) ![Ethics: Data, a Guide to Humans](https://api.us-e2.learnworlds.com/imagefile//f9ec7ee4e432384db46fd10afb4cec47.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) ![Personality as a Design Framework](https://api.us-e2.learnworlds.com/imagefile//d5fe8fbdd4575b8df526d5a0bcd8ce5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) What's the fuss about? CDIS' Jasper Klimbie shares his philosophy on 'Personality as a Design Framework' for your conversational AI project. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) [An Integral Perspective on Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) ![An Integral Perspective on Conversational AI](https://api.us-e2.learnworlds.com/imagefile//97bf3d9a44485881db6aee4b10e6c72c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [An Integral Perspective on Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) People from various fields, like linguists, engineers, and designers, all bring unique perspectives to conversational AI. In this talk, Hans van Dam s… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) ![Fireside Chat: State of the Industry](https://api.us-e2.learnworlds.com/imagefile//b72e0a21422ef3213f8eda402812905c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) Bret Kinsella is the biggest voice of the industry. In this fireside chat, Bret and Hand discuss what excites them about the industry, what the main t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) ![How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://api.us-e2.learnworlds.com/imagefile//d0766335e52454f41949841f6bd2d831.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) Learn how Belgium's National Railway Company significantly reduced fall-back to live agents within 3 months. Watch the live recording of Benoit Alvare… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) ![How to Find the Right Fit, Before building with Conversational AI](https://api.us-e2.learnworlds.com/imagefile//3ceb601fad48f8aa1b2789879d9f025d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) This talk focuses on the choices and trade-offs during a conversational AI implementation, covering topics like: - Finding automation principles - Ide… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) [Workshop: How to Launch Assistants Faster](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) ![Workshop: How to Launch Assistants Faster](https://api.us-e2.learnworlds.com/imagefile//17697d3a0e0e7aee7fab2695ce3a6982.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: How to Launch Assistants Faster](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) Better conversational AI starts with team collaboration. Join Voiceflow to learn how to modernize workflows, from design to launch. This session share… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) ![Bring on the Conversation Revolution](https://api.us-e2.learnworlds.com/imagefile//7cbefa9fd32f23dbbb56b9b4ade1185f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) Innovation expert John Mulholland challenges the way we learn, championing a radical rethink of how conversation design can be used as a powerful and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) ![Understanding What the Machine Understands](https://api.us-e2.learnworlds.com/imagefile//0924dde7d96c5244d661bcc43121beef.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) In this session, Benoit will explore how to understand how NLP engines behave, understand how to “teach” them, typical mistakes made, and best practic… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) ![Creating an Inclusive Conversational AI industry](https://api.us-e2.learnworlds.com/imagefile//6b1936a1ebf9ff79b1f52c9c774bd356.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) Peter Thomas, director of FORWARD at RMIT University, and Helen Babb-Delia, CEO of Yes Get It, will lead a workshop exploring key issues in conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) ![Ethics: Intro to CXD Ethics ](https://api.us-e2.learnworlds.com/imagefile//c74893e871b4b729e5676b52aee6d6d9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) Cami Rincon from the Alan Turing Institute introduces the Conversation Design Institute’s new AI ethics course, exploring how to integrate fairness, a… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) ![Workshop: Diversifying Intent Training Data](https://api.us-e2.learnworlds.com/imagefile//26bc53f915fb5fa0525dcc8ae71cc075.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) Many chatbots to this day, are still linguistically biased. To combat this, we must diversify the linguistic data we use to train our bots. In this ta… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) ![Reactive Voice UIs](https://api.us-e2.learnworlds.com/imagefile//824bc5eda4b2935a323e9b548e4dd184.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) Most discussions focus on multi-turn conversations, but consumers mainly use voice tech for single-turn interactions. Conversational designers can mee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) [Benchmarking AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) ![Benchmarking AI Assistants](https://api.us-e2.learnworlds.com/imagefile//51cfff76990e249736101739c42295b8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Benchmarking AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) Strategy talk: Hans van Dam will share the CDI Benchmarking framework based on the simple formula of scope+experience=value. He then shares how the In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) ![The Future of Human and Virtual Collaboration](https://api.us-e2.learnworlds.com/imagefile//3f91a6774a45cff4b05f4675268e7872.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) ![Ask Archie](https://api.us-e2.learnworlds.com/imagefile//bc8407f16245d6698dead90790710a83.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) I will be walking the audience through the journey my team have been on when implementing a chat bot for all internal colleague support. I'll share st… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) ![Usecase: Dior ](https://api.us-e2.learnworlds.com/imagefile//13dbb0f4c7f22f9c2c47b4e2fa46d1e8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) Discover how an intent-based chatbot merges marketing automation, luxury brand ambassadors, and personalized content. Learn its impact on user engagem… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) ![Operationalizing Context in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//958a67647983ab03090f3a9aa87f9c5d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) SPEAKING model – a conceptual framework where we turn abstract concepts in Conversational AI into something that can help us systematically gather lan… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) ![Persona Panel](https://api.us-e2.learnworlds.com/imagefile//e33f312d09c30f24540d7c3513e504cf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) Experts who shaped personas for Google, Babylon Health, and Daimler discuss why brands need personas, how to develop them, and their role in personali… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) ![Design for Business Value](https://api.us-e2.learnworlds.com/imagefile//db90e65fec2405cb5ed566e2a8d7019d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) IBM’s Thomas Watson Jr. said, “Good design is good business.” How does this apply to conversational AI today? This talk explores the benefits of prior… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) ![Multi-path Conversation Design Patterns](https://api.us-e2.learnworlds.com/imagefile//48d988e098d3385943d5ac70ec305c98.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) ![Ethics: What Does it Mean to be Conversational](https://api.us-e2.learnworlds.com/imagefile//18baf25d31c3463d0f3daf6d87e215e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) This talk rethinks 'conversational' by exploring connections between conversation analysis and design. With 50 years of research on social interaction… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) ![Soft Skills](https://api.us-e2.learnworlds.com/imagefile//72f18e7414c45c7fa1292ab754471e2f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) ![Experience Optimization for Customers and Employees](https://api.us-e2.learnworlds.com/imagefile//42078c5494e9d1f9db29d19d81346513.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) ![Crafting Training Data](https://api.us-e2.learnworlds.com/imagefile//c36b518f7ea41303fce508948cdb1fab.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) In this workshop, you'll learn how quality training data is key to creating a high-performing chatbot from an NLP perspective. We'll cover best practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) [Vodafone Toby Use Case](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) ![Vodafone Toby Use Case](https://api.us-e2.learnworlds.com/imagefile//ff1023bc3caabc7e05c443359d0db710.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Vodafone Toby Use Case](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) This session will be a Q&A featuring Ilaria Di Donfranceso Product Owner at Vodafone answering questions about the latest at Vodafone! [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) ![Developing Design Standards for Human-Centric AI Assistants](https://api.us-e2.learnworlds.com/imagefile//acd7ffbdc0048ab4ec1f724ae3df7286.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) ![How CXD Transforms the Future of Womens Health](https://api.us-e2.learnworlds.com/imagefile//ee889a0c6c2e51361372a46e1a57d813.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) Female health has long been overlooked in medicine. Conversation design can change that—at scale. By helping women harness their body signals, it has… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) [Developing Voice Worthy of User Trust](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) ![Developing Voice Worthy of User Trust](https://api.us-e2.learnworlds.com/imagefile//1bef5ce4b1e455289e8b452b88b0d9c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Voice Worthy of User Trust](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) Explore key considerations for developing voice experiences that users can trust with Oita Coleman, Jon Stine, and Jasper Klimbie from OVN. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) [From Fulfilment to Negotiation](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) ![From Fulfilment to Negotiation](https://api.us-e2.learnworlds.com/imagefile//1f1bbadc8839225dec0a0f6a65ec2ea1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Fulfilment to Negotiation](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) What are the social, economic, ethical, and psychological impacts of conversational AI? This session explores research findings and how they shaped ou… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) ![Automating Customer Service](https://api.us-e2.learnworlds.com/imagefile//819963efe56da7f8f2219cc452ea4b6a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) ![LLMs and Rasa](https://api.us-e2.learnworlds.com/imagefile//4c3ee786382ea258553ce8cc0ab972e5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) Discover the exciting intersection of Large Language Models (LLMs) and Rasa with Alan Nichol and Hans van Dam. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) [Trial and Error Creating the Zendesk Customer Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) ![Trial and Error Creating the Zendesk Customer Chatbot](https://api.us-e2.learnworlds.com/imagefile//90e2353e153dc9a69f913953eaf3475b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Trial and Error Creating the Zendesk Customer Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) Building a chatbot is exciting, but building the right team is crucial. Zendesk's Chatbot team shares how they identified talent needs, built cross-co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) ![Designing for WhatsApp and Other Apps](https://api.us-e2.learnworlds.com/imagefile//f0b4ba1c11f3c94ceddf5219b5eb8047.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) [Turning Marketing Machines into Personal Assistants](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) ![Turning Marketing Machines into Personal Assistants](https://api.us-e2.learnworlds.com/imagefile//254c57ce875fb6ba2ad593d6c70055b2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Turning Marketing Machines into Personal Assistants](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) In this talk Richard will talk about how we are are the verge of a new technological revolution: of AI assistants (or Natural User Interfaces). Richar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) ![Usecase: Brazilian Government WhatsApp Chatbot](https://api.us-e2.learnworlds.com/imagefile//b90ce0b62580d7acb1508cb7db2c7e86.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) Willian Costa and Rafael Cunha discuss the challenges of writing bot copy with large text and cognitive load, ensuring the Brazilian electoral process… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) ![6 Years and 250 Million Conversations into Conversational AI](https://api.us-e2.learnworlds.com/imagefile//24867c456d71375470f2371c170fb0b3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) [Conversational AI is a Marathon, Not a Sprint](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) ![Conversational AI is a Marathon, Not a Sprint](https://api.us-e2.learnworlds.com/imagefile//6981fd90a5cf5317500fdff0e6d5d91c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI is a Marathon, Not a Sprint](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) I recently completed my first marathon and realized how similar chatbot creation is to marathon running. In this keynote, I’ll discuss how focusing on… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) ![Importance of Character in CXD](https://api.us-e2.learnworlds.com/imagefile//f857e31ca5defdc1496fb9da5203d866.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) Jason is multi Webby award winner and expert character designer. He started out as a filmmaker but fell in love with conversational AI many years ago.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) ![What We Talk About when We Talk About AI Training](https://api.us-e2.learnworlds.com/imagefile//4502e7aa8bf250d143b5048b7ed988e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) An AI Trainer is responsible for cognition, ensuring the assistant understands what people say. This panel discusses the challenges, required skillset… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) [Enterprise Panel on Building Teams that Build Bots](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) ![Enterprise Panel on Building Teams that Build Bots](https://api.us-e2.learnworlds.com/imagefile//9d1c0677ba1b960f600508b334ece0f7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Enterprise Panel on Building Teams that Build Bots](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) ![Workshop: Microsoft PVA MS&CDI Part 2 ](https://api.us-e2.learnworlds.com/imagefile//268f257abd0db7bf403e0ee2db9be788.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) In this event, you'll build a bot with Microsoft Power Virtual Agents, receiving expert support and coaching from Sarah Critchley, Gary Pretty, and th… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) [Smart Homes for Smarter People ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) ![Smart Homes for Smarter People ](https://api.us-e2.learnworlds.com/imagefile//c141793b7878218396343a76987f436b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Smart Homes for Smarter People ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) The devices in our homes, cars, and offices play a large role in our daily routines. As IoT technology gains popularity, voice is becoming a natural w… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) [Usecase: BBC Public Service CXD](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) ![Usecase: BBC Public Service CXD](https://api.us-e2.learnworlds.com/imagefile//4d93d352034e4783328aaa926d6272c4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: BBC Public Service CXD](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) At the BBC, we aim to design conversations that allow users to engage efficiently and ethically, serving the public good. With conversational AI, we’r… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) ![Linguistics in CXD](https://api.us-e2.learnworlds.com/imagefile//e4089a8c2ee3cc7bb33da886a1b5b3cd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) Greg Bennet is head of conversation design at Salesforce. He heads up the team that is challenged on a daily basis with advocating conversation design… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) [Tools for Conversational Slack Experiences](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) ![Tools for Conversational Slack Experiences](https://api.us-e2.learnworlds.com/imagefile//ee533a6df58dd04f73d953d40b6b6708.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Tools for Conversational Slack Experiences](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) Discover the latest tools and techniques for creating engaging and effective conversational experiences within the Slack ecosystem with Isabela Berbel… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) ![Rise of Customer Avatars](https://api.us-e2.learnworlds.com/imagefile//0cf88496473935a6d666bdd4c5f2adf8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) Avatars with full facial animation are replacing static 2D virtual assistants. Martin Hill-Wilson shares insights from experts at Speech Graphics and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) [Digital Twins: CXD Friend or Foe](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) ![Digital Twins: CXD Friend or Foe](https://api.us-e2.learnworlds.com/imagefile//6cbb112e4a504eeeba377e262627dd4e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Twins: CXD Friend or Foe](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) Digital twins are moving into our world (or are we moving into theirs?). How can we use digital twins to create great conversations? What kind of poth… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) ![How to Launch and Supervise a Generative Chatbot](https://api.us-e2.learnworlds.com/imagefile//6e96c0b14b99703f5629014e5b45c124.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) ![How to Crack the Multi-language Solution Successfully](https://api.us-e2.learnworlds.com/imagefile//eb93d6d74cd2d346d1c194f45f64b65f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) Joaquim Bargalló, Head of Customer Success at Artificial Solutions, explains why localization is the best strategy for scaling conversational AI. Lear… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) ![Future Proof your Chatbot Development](https://api.us-e2.learnworlds.com/imagefile//2906c9524368b6c65a54c0a377404324.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) NLP technologies will grow rapidly in the next 3-5 years. Developers and designers can incorporate these without rebuilding from scratch by using a ma… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) ![Automating Customer and Employee Service](https://api.us-e2.learnworlds.com/imagefile//690a604960074eb8685e19e9fefe08f5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) [Intro CXD Team Maturity Model ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) ![Intro CXD Team Maturity Model ](https://api.us-e2.learnworlds.com/imagefile//95ebb316013fc07a78f123da297ad34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Intro CXD Team Maturity Model ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) Teams must scale conversational AI to meet customer expectations, but many lack a maturity model. In this keynote, Braden Ream, CEO of Voiceflow, shar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) ![Workshop: Microsoft ](https://api.us-e2.learnworlds.com/imagefile//e833db491f395c54452bcc5cdc63d9c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) Come join Microsoft’s Conversational AI Design team to learn how to envision and build engaging conversational bots. In this session, expect to learn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) ![Usecase: Adidas Challenges of Deploying a Global Chatbot](https://api.us-e2.learnworlds.com/imagefile//81e560c0badc64ac2dcb47e755c84389.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) What are the challenges of rolling out a chatbot in a global organisation. How can you make a one size fits all model work? How do you provide local b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) ![Everybody knows how to Design Conversations Until They Get Punched in the Face](https://api.us-e2.learnworlds.com/imagefile//8b664493e2fc939ebd35c59562b7c180.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) Designing conversations in the real world is tough. This talk explores how to create conversational interfaces when time, team, and tech pressures dis… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) ![Skillset](https://api.us-e2.learnworlds.com/imagefile//f7bf06100c67a4f8362a47c809e0784a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) Hans van Dam will discuss the CDI workflow that helps teams create human-centric and inclusive AI Assistants. And of course, ChatGPT is also one of t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=skillset) [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) ![Putting the ConvDesigner in the Pilot Seat](https://api.us-e2.learnworlds.com/imagefile//617f3a037a0647a9169280437071f1bb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) Botpress is an open-source chatbot platform enabling developers to build bots without data scientists. Launched in 2017, it includes a managed NLU eng… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) ![How Conversation Designers are Using GPT LLMs in Voiceflow](https://api.us-e2.learnworlds.com/imagefile//48fcd1bb0f9ce665bdb42b25be1b66e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) ![Shopping and Customer Support on WhatsApp](https://api.us-e2.learnworlds.com/imagefile//1b1990e96202f40fe4f9710f57dcb80a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) ![Usecase: Natwest Cora From Usefull to Delightful](https://api.us-e2.learnworlds.com/imagefile//8906c7081042b27588e5dd89842160e0.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) Natwest's chatbot Cora has been at the forefront of Conversational AI. In this talk, Shnay shares the journey so far, the obstacles the team had to ov… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) ![Workshop: Real World Lessons in CXD](https://api.us-e2.learnworlds.com/imagefile//cb7b928797b6b3546ea58639af51db3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) [David Vanderfluit Interview RMIT](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) ![David Vanderfluit Interview RMIT](https://api.us-e2.learnworlds.com/imagefile//cce96f42bf7e9374b7761109f547fc60.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [David Vanderfluit Interview RMIT](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) Gain unique insights from David Vanderfluit in this insightful interview with Dr. Peter Thomas from RMIT. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) ![Why Creative People are Great CXD](https://api.us-e2.learnworlds.com/imagefile//ac7c5bfa69736d8bfad1bc8afc8ff604.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) In this chat, listen to Tony & Kat discuss why creative artists will be the next generation of conversation designers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) ![Workshop: Omnichannel Assistants](https://api.us-e2.learnworlds.com/imagefile//059f27f6ffb8be96f98f8c204f74315a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) [People Working in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) ![People Working in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f413163978e273f2e51c4db06a340bea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [People Working in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) CDI Foundation and Talent Data Labs researched the personalities of people in conversational AI. Stefan van Tulder, CEO of Talent Data Labs, shares in… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) ![Synthetic Media](https://api.us-e2.learnworlds.com/imagefile//4b8ab62ecd936d05f531c743fb651c5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) Everyone is talking about generative AI and ChatGPT. But what does it mean for conversational AI? Bret Kinsella, founder of Voicebot and Synthetic Med… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) [Conversational AI Teams](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) ![Conversational AI Teams](https://api.us-e2.learnworlds.com/imagefile//08718927c495ee1aa508df923f5a2f31.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI Teams](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) Adi, Brynn, and Willem discuss how to scope conversational AI projects, track progress and engage with stakeholders. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) ![Design Tools](https://api.us-e2.learnworlds.com/imagefile//abae1601ba6cf16965421451a6119110.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) ![CAI and the Philosophers Stone](https://api.us-e2.learnworlds.com/imagefile//b5d0c3b3f700f4b03643bc655bfe850a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) ![How to Build Delightful Conversational Flows](https://api.us-e2.learnworlds.com/imagefile//6531d3fea7084e3b559b4a6366b4baa9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) ![How to Structure a CXD Team](https://api.us-e2.learnworlds.com/imagefile//1414b9fe790c6f799d57885ae72f4df7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) Learn how teams big and small structure their conversation design teams to create world class experiences that scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) ![Workshop: Microsoft PVA](https://api.us-e2.learnworlds.com/imagefile//828ed6a946a7c4a2a88b369061f97baf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) Welcome to the Main Event - The CDI / Microsoft Hackathon. During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) ![Workshop: Inclusivity in CXD for Whatsapp](https://api.us-e2.learnworlds.com/imagefile//4a6aa614730806aecde38f11751184a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) How can we design more inclusive conversations that accommodate different abilities? As conversation designers, we must create experiences that avoid… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) ![Evolution of CXD at Salesforce](https://api.us-e2.learnworlds.com/imagefile//021906651ddebede6cbc33c108d95b4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) Learn about the evolution of conversation design at Salesforce with Greg Bennett. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) ![Latest Trends](https://api.us-e2.learnworlds.com/imagefile//f2060ea966a19b9084c4b47bdf0ef613.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) Stay ahead of the curve with Bret Kinsella's insights on the latest trends shaping the conversation design landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) [The American Red Cross on Visualizing Conversational Journeys](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) ![The American Red Cross on Visualizing Conversational Journeys](https://api.us-e2.learnworlds.com/imagefile//476bf715b7d8548b3c2b113700c2247a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The American Red Cross on Visualizing Conversational Journeys](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) Discover how conversational data can drive positive outcomes. Join CDI CEO Hans van Dam as he shares how the American Red Cross used it to connect hur… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) ![Superior Customer Experiences that Drive Value](https://api.us-e2.learnworlds.com/imagefile//053d8d2f1738618f6599c154870571e4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) ![Conversational IVR in BFSI Industry](https://api.us-e2.learnworlds.com/imagefile//2151420ef1e5676baa3f887506917f25.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) "The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) ![Introducing Conversational Engineering](https://api.us-e2.learnworlds.com/imagefile//dc4ffc207804470ccc512f6a5e6e51fa.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) ![Introducing TOBi](https://api.us-e2.learnworlds.com/imagefile//9c7f8390cbce73048b770663f690c305.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) Vodafone was among the first to adopt bot technology as part of their strategy for scaling. In this session, the technical lead of the TOBi project wi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) [Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) ![Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://api.us-e2.learnworlds.com/imagefile//cc320bb7cc81f72020de94cdccbc8b25.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) Discover how AI-powered chat and voice bots are transforming call centers with Kelly Cassidy from Master of Code. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) ![Workshop: Airy](https://api.us-e2.learnworlds.com/imagefile//e5a70cf284e3aff38999e10e78b2cfdd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) ![Leveraging the Power of Conversation](https://api.us-e2.learnworlds.com/imagefile//c08a44c2d693910986976ba5dfb2b63e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) Introducing Google Business Messages: - The What - The Why - The How [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) [Voice and Customer Segmentation](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) ![Voice and Customer Segmentation](https://api.us-e2.learnworlds.com/imagefile//f8ba63d112d2127ab5139bbc72d0b197.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice and Customer Segmentation](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) Understanding your client is key to expanding your customer base. In my talk, I'll challenge the oversimplification of customer personas and show how… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) [School for Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) ![School for Conversation Design](https://api.us-e2.learnworlds.com/imagefile//ad9952727251c214604b13aa3fe47d24.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [School for Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) The School for Conversation Design is a new program teaching K12 students how to design conversational experiences, equipping them with skills and kno… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) ![Thoughts When Building a CXD Tool](https://api.us-e2.learnworlds.com/imagefile//8df9c6a54568c7d2f157256f0f9e878f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) ![Ethics: 4 Scenarios for the Future of Voice](https://api.us-e2.learnworlds.com/imagefile//4f926f3102b70d3438494551d8b58498.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice)