# Chatbot - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/chatbot --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f318aa1c6e27da281100cd73324a7594.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) ![Designing for WhatsApp and Other Apps](https://api.us-e2.learnworlds.com/imagefile//f0b4ba1c11f3c94ceddf5219b5eb8047.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) ![Usecase: Brazilian Government WhatsApp Chatbot](https://api.us-e2.learnworlds.com/imagefile//b90ce0b62580d7acb1508cb7db2c7e86.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) Willian Costa and Rafael Cunha discuss the challenges of writing bot copy with large text and cognitive load, ensuring the Brazilian electoral process… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) ![How to Launch and Supervise a Generative Chatbot](https://api.us-e2.learnworlds.com/imagefile//6e96c0b14b99703f5629014e5b45c124.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) ![Future Proof your Chatbot Development](https://api.us-e2.learnworlds.com/imagefile//2906c9524368b6c65a54c0a377404324.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) NLP technologies will grow rapidly in the next 3-5 years. Developers and designers can incorporate these without rebuilding from scratch by using a ma… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) ![Usecase: Adidas Challenges of Deploying a Global Chatbot](https://api.us-e2.learnworlds.com/imagefile//81e560c0badc64ac2dcb47e755c84389.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) What are the challenges of rolling out a chatbot in a global organisation. How can you make a one size fits all model work? How do you provide local b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) ![How Conversation Designers are Using GPT LLMs in Voiceflow](https://api.us-e2.learnworlds.com/imagefile//48fcd1bb0f9ce665bdb42b25be1b66e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) ![Shopping and Customer Support on WhatsApp](https://api.us-e2.learnworlds.com/imagefile//1b1990e96202f40fe4f9710f57dcb80a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) ![Design Tools](https://api.us-e2.learnworlds.com/imagefile//abae1601ba6cf16965421451a6119110.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) ![How to Build Delightful Conversational Flows](https://api.us-e2.learnworlds.com/imagefile//6531d3fea7084e3b559b4a6366b4baa9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) ![How to Structure a CXD Team](https://api.us-e2.learnworlds.com/imagefile//1414b9fe790c6f799d57885ae72f4df7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) Learn how teams big and small structure their conversation design teams to create world class experiences that scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) ![Thoughts When Building a CXD Tool](https://api.us-e2.learnworlds.com/imagefile//8df9c6a54568c7d2f157256f0f9e878f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://api.us-e2.learnworlds.com/imagefile//bc422bb907a6f6c41951cb265faf7253.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice)