# Conversation Design - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/conversation-design --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f318aa1c6e27da281100cd73324a7594.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) ![Career Building in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//65de953047a465545cac8faa994e6188.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, from scripted flows to prompt-based systems. She shar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) ![Persona in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f4de66bfb8d386c8ba919f7c49c0c1a8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) Jason Gilbert from Intuition Robotics discusses designing ElliQ, an AI companion for elderly users. He explores persona design, building trust in heal… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) ![CDI Method Foundation](https://api.us-e2.learnworlds.com/imagefile//6cd64ca579979ab6ff04f9c247e6c031.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) ![CDI Workflow](https://api.us-e2.learnworlds.com/imagefile//9eeeb8e72bb1b7e338cb30e59967438d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) ![Behavior Design](https://api.us-e2.learnworlds.com/imagefile//47d3aac40f44a32eb7d40b6f52b50ed9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) Learn what makes people act, and learn how to apply behavioral psychology in your Conversational AI. Create great experiences for your customers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) ![Persona Development](https://api.us-e2.learnworlds.com/imagefile//9fd06b4ffc4d251cf4a4343103670635.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) Learn about how to create or refine your conversational AI persona. Learn how to create content to flesh out that personality and make your conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) ![Conversation Design Fundamentals](https://api.us-e2.learnworlds.com/imagefile//dd855a415122b566d94e72ceddc8a5cc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) ![Personality as a Design Framework](https://api.us-e2.learnworlds.com/imagefile//d5fe8fbdd4575b8df526d5a0bcd8ce5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) What's the fuss about? CDIS' Jasper Klimbie shares his philosophy on 'Personality as a Design Framework' for your conversational AI project. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) ![The Future of Human and Virtual Collaboration](https://api.us-e2.learnworlds.com/imagefile//3f91a6774a45cff4b05f4675268e7872.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) ![Operationalizing Context in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//958a67647983ab03090f3a9aa87f9c5d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) SPEAKING model – a conceptual framework where we turn abstract concepts in Conversational AI into something that can help us systematically gather lan… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) ![Persona Panel](https://api.us-e2.learnworlds.com/imagefile//e33f312d09c30f24540d7c3513e504cf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) Experts who shaped personas for Google, Babylon Health, and Daimler discuss why brands need personas, how to develop them, and their role in personali… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) ![Design for Business Value](https://api.us-e2.learnworlds.com/imagefile//db90e65fec2405cb5ed566e2a8d7019d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) IBM’s Thomas Watson Jr. said, “Good design is good business.” How does this apply to conversational AI today? This talk explores the benefits of prior… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) ![Multi-path Conversation Design Patterns](https://api.us-e2.learnworlds.com/imagefile//48d988e098d3385943d5ac70ec305c98.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) ![How CXD Transforms the Future of Womens Health](https://api.us-e2.learnworlds.com/imagefile//ee889a0c6c2e51361372a46e1a57d813.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) Female health has long been overlooked in medicine. Conversation design can change that—at scale. By helping women harness their body signals, it has… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) ![Importance of Character in CXD](https://api.us-e2.learnworlds.com/imagefile//f857e31ca5defdc1496fb9da5203d866.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) Jason is multi Webby award winner and expert character designer. He started out as a filmmaker but fell in love with conversational AI many years ago.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) ![Linguistics in CXD](https://api.us-e2.learnworlds.com/imagefile//e4089a8c2ee3cc7bb33da886a1b5b3cd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) Greg Bennet is head of conversation design at Salesforce. He heads up the team that is challenged on a daily basis with advocating conversation design… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) ![Getting Started with Conversational AI Basics](https://api.us-e2.learnworlds.com/imagefile//02948405205ad255b4339e8d22bbc328.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) Discover how AI-driven chatbots and virtual assistants can transform operations, enhance customer experiences, and improve efficiency. This webinar of… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) ![Introduction to Conversation Design](https://api.us-e2.learnworlds.com/imagefile//db88fc01b01e61da7a78e65a7b29003f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. Train your skills right away wit… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) ![Introduction to Prompt Design](https://api.us-e2.learnworlds.com/imagefile//e579d928075cce1cf8a4d9411c54dd99.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The cours… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) ![Skillset](https://api.us-e2.learnworlds.com/imagefile//f7bf06100c67a4f8362a47c809e0784a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) Hans van Dam will discuss the CDI workflow that helps teams create human-centric and inclusive AI Assistants. And of course, ChatGPT is also one of t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=skillset) [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) ![Workshop: Real World Lessons in CXD](https://api.us-e2.learnworlds.com/imagefile//cb7b928797b6b3546ea58639af51db3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) ![Why Creative People are Great CXD](https://api.us-e2.learnworlds.com/imagefile//ac7c5bfa69736d8bfad1bc8afc8ff604.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) In this chat, listen to Tony & Kat discuss why creative artists will be the next generation of conversation designers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) ![Evolution of CXD at Salesforce](https://api.us-e2.learnworlds.com/imagefile//021906651ddebede6cbc33c108d95b4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) Learn about the evolution of conversation design at Salesforce with Greg Bennett. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) ![Leveraging the Power of Conversation](https://api.us-e2.learnworlds.com/imagefile//c08a44c2d693910986976ba5dfb2b63e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) Introducing Google Business Messages: - The What - The Why - The How [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) ![Ethics](https://api.us-e2.learnworlds.com/imagefile//2e4a972f024cb6ac8df50b6aeffc241b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) Learn the fundamentals of AI ethics and how to apply ethical principles in the conversational AI workflow. Explore real-world dilemmas, prevent harmfu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics) [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) ![Conversation Design Fundamentals - Hans van Dam](https://api.us-e2.learnworlds.com/imagefile//2ae273eff1eaf24dfc27f1cdacd2f1a2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) The key steps in the CDI Workflow, which design patterns should be used for which type of experience, and lots of examples of how to write good dialog… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://api.us-e2.learnworlds.com/imagefile//bc422bb907a6f6c41951cb265faf7253.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design)