# Conversational AI - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/conversational-ai --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://api.us-e2.learnworlds.com/imagefile//d37d65c16eea034f32052438094d1ca2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era: what’s cha… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://api.us-e2.learnworlds.com/imagefile//235a00437c4bf81ac2f5e34ae9701798.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. They discuss… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) ![Ethics, Education, & Ethnography in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//16de7010fcf8962917e319a2cfbcffca.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) In this episode of Unprompted, we sit down with Dr. Liz Rodwell, anthropologist, UX researcher, and Associate Professor of Digital Media at the Univer… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) ![Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://api.us-e2.learnworlds.com/imagefile//2ac7818db8d53520f3a1ae4bd9ffc337.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) Learn a practical framework to build test cases, choose metrics, set regression tests, and add guardrails to make LLM-powered chatbots reliable, safe,… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready: Designing the Next Era of Conversational AI](https://api.us-e2.learnworlds.com/imagefile//abb8e12ba951bc693ac5360025fefc88.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://api.us-e2.learnworlds.com/imagefile//b8202f2fe74e6bcae5c480dc0ae56f90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://api.us-e2.learnworlds.com/imagefile//4f37c89543fdc87b095b709a446d3b38.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) Yam Marcovitz unpacks what it takes to build predictable, production-ready AI. From human-in-the-loop alignment to test-driven development, we explore… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://api.us-e2.learnworlds.com/imagefile//a71a26011aa57343a9a6159bb181b397.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) ![Optimizing AI](https://api.us-e2.learnworlds.com/imagefile//24a5ab7a766c43681b9de4aada9bc4b1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) Lauren Goerz of Rasa shares how teams can optimize conversational AI by blending LLMs with structured flows, reviewing conversations effectively, and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) ![Persona in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f4de66bfb8d386c8ba919f7c49c0c1a8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) Jason Gilbert from Intuition Robotics discusses designing ElliQ, an AI companion for elderly users. He explores persona design, building trust in heal… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://api.us-e2.learnworlds.com/imagefile//db0ff89051f5fed1604a31198b745db3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) Explore how lifelike digital personas are reshaping AI, communication, and service—from realism and emotion to ethics and design. A must-attend for an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) ![Designing Digital Humans](https://api.us-e2.learnworlds.com/imagefile//153ecaef5726f4710ac844ab3be7ce65.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) ![Designing AI Assistants](https://api.us-e2.learnworlds.com/imagefile//eeba9991f9de5b33ba9295baac81995c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversa… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://api.us-e2.learnworlds.com/imagefile//bc422bb907a6f6c41951cb265faf7253.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design)