# Courses - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/courses --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://api.us-e2.learnworlds.com/imagefile//b8202f2fe74e6bcae5c480dc0ae56f90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) ![Designing Digital Humans](https://api.us-e2.learnworlds.com/imagefile//153ecaef5726f4710ac844ab3be7ce65.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) ![Designing AI Assistants](https://api.us-e2.learnworlds.com/imagefile//eeba9991f9de5b33ba9295baac81995c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversa… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) ![CDI Method Foundation](https://api.us-e2.learnworlds.com/imagefile//6cd64ca579979ab6ff04f9c247e6c031.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) ![CDI Workflow](https://api.us-e2.learnworlds.com/imagefile//9eeeb8e72bb1b7e338cb30e59967438d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) ![Conversational Engineer](https://api.us-e2.learnworlds.com/imagefile//cfe4748c77c0b4c7c1a66f5c30b5674f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://api.us-e2.learnworlds.com/imagefile//edc4161c1302da60e6ddee14a2979929.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) ![AI Trainer Theory](https://api.us-e2.learnworlds.com/imagefile//f81341d0185d60907cf04a0940851dcb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) Learn what technology powers chatbots, and why it’s so hard to get them right. Learn the team roles, steps of building an assistant and the specific l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) ![AI Trainer Build](https://api.us-e2.learnworlds.com/imagefile//454cbf8b8daa8f1cf070b86335b13b0b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) Learn how to train a language model, implement designs in any conversational AI platform: from simple answers to repair flows, entities and regex cond… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) ![AI Trainer Improve](https://api.us-e2.learnworlds.com/imagefile//2c0e9466e56fb6f45929e21e04be0343.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) Now that you’ve built a Conversational AI and trained it well, how do you measure how well it’s helping people? And what techniques can you use to kee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) ![Behavior Design](https://api.us-e2.learnworlds.com/imagefile//47d3aac40f44a32eb7d40b6f52b50ed9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) Learn what makes people act, and learn how to apply behavioral psychology in your Conversational AI. Create great experiences for your customers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) ![Persona Development](https://api.us-e2.learnworlds.com/imagefile//9fd06b4ffc4d251cf4a4343103670635.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) Learn about how to create or refine your conversational AI persona. Learn how to create content to flesh out that personality and make your conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) ![Conversation Design Fundamentals](https://api.us-e2.learnworlds.com/imagefile//dd855a415122b566d94e72ceddc8a5cc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) ![Introduction to Conversation Design](https://api.us-e2.learnworlds.com/imagefile//db88fc01b01e61da7a78e65a7b29003f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. Train your skills right away wit… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) ![Introduction to Prompt Design](https://api.us-e2.learnworlds.com/imagefile//e579d928075cce1cf8a4d9411c54dd99.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The cours… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) ![Ethics](https://api.us-e2.learnworlds.com/imagefile//2e4a972f024cb6ac8df50b6aeffc241b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) Learn the fundamentals of AI ethics and how to apply ethical principles in the conversational AI workflow. Explore real-world dilemmas, prevent harmfu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design)