# Customer Experience - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/customer-experience --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) ![Multi-path Conversation Design Patterns](https://api.us-e2.learnworlds.com/imagefile//48d988e098d3385943d5ac70ec305c98.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) ![Experience Optimization for Customers and Employees](https://api.us-e2.learnworlds.com/imagefile//42078c5494e9d1f9db29d19d81346513.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) ![How CXD Transforms the Future of Womens Health](https://api.us-e2.learnworlds.com/imagefile//ee889a0c6c2e51361372a46e1a57d813.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) Female health has long been overlooked in medicine. Conversation design can change that—at scale. By helping women harness their body signals, it has… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) ![Automating Customer Service](https://api.us-e2.learnworlds.com/imagefile//819963efe56da7f8f2219cc452ea4b6a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) ![AI & Branded Digital Voices Open Webinar](https://api.us-e2.learnworlds.com/imagefile//07bd599373c14b0eefd85f4b42c400de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) This webinar explores the process of designing a digital brand voice that aligns with the future of branding. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) ![Automating Customer and Employee Service](https://api.us-e2.learnworlds.com/imagefile//690a604960074eb8685e19e9fefe08f5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) ![How Conversation Designers are Using GPT LLMs in Voiceflow](https://api.us-e2.learnworlds.com/imagefile//48fcd1bb0f9ce665bdb42b25be1b66e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) ![Workshop: Omnichannel Assistants](https://api.us-e2.learnworlds.com/imagefile//059f27f6ffb8be96f98f8c204f74315a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) ![Design Tools](https://api.us-e2.learnworlds.com/imagefile//abae1601ba6cf16965421451a6119110.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) ![How to Build Delightful Conversational Flows](https://api.us-e2.learnworlds.com/imagefile//6531d3fea7084e3b559b4a6366b4baa9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) ![How to Structure a CXD Team](https://api.us-e2.learnworlds.com/imagefile//1414b9fe790c6f799d57885ae72f4df7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) Learn how teams big and small structure their conversation design teams to create world class experiences that scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) ![Superior Customer Experiences that Drive Value](https://api.us-e2.learnworlds.com/imagefile//053d8d2f1738618f6599c154870571e4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) ![Leveraging the Power of Conversation](https://api.us-e2.learnworlds.com/imagefile//c08a44c2d693910986976ba5dfb2b63e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) Introducing Google Business Messages: - The What - The Why - The How [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) ![Thoughts When Building a CXD Tool](https://api.us-e2.learnworlds.com/imagefile//8df9c6a54568c7d2f157256f0f9e878f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design)