# Generative AI & LLMs - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/generative-ai%20&%20llms --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://api.us-e2.learnworlds.com/imagefile//d37d65c16eea034f32052438094d1ca2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era: what’s cha… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) ![Scaling Delivery in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//581a963a3121e2718c9418163487e524.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) In this episode of Unprompted, Hans van Dam speaks with enterprise AI leader Divyanshu Jain about scaling conversational AI delivery. They unpack why… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://api.us-e2.learnworlds.com/imagefile//235a00437c4bf81ac2f5e34ae9701798.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. They discuss… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) ![Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://api.us-e2.learnworlds.com/imagefile//2ac7818db8d53520f3a1ae4bd9ffc337.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) Learn a practical framework to build test cases, choose metrics, set regression tests, and add guardrails to make LLM-powered chatbots reliable, safe,… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready: Designing the Next Era of Conversational AI](https://api.us-e2.learnworlds.com/imagefile//abb8e12ba951bc693ac5360025fefc88.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://api.us-e2.learnworlds.com/imagefile//4f37c89543fdc87b095b709a446d3b38.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) Yam Marcovitz unpacks what it takes to build predictable, production-ready AI. From human-in-the-loop alignment to test-driven development, we explore… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) ![Optimizing AI](https://api.us-e2.learnworlds.com/imagefile//24a5ab7a766c43681b9de4aada9bc4b1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) Lauren Goerz of Rasa shares how teams can optimize conversational AI by blending LLMs with structured flows, reviewing conversations effectively, and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://api.us-e2.learnworlds.com/imagefile//db0ff89051f5fed1604a31198b745db3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) Explore how lifelike digital personas are reshaping AI, communication, and service—from realism and emotion to ethics and design. A must-attend for an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) ![Designing Digital Humans](https://api.us-e2.learnworlds.com/imagefile//153ecaef5726f4710ac844ab3be7ce65.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) ![Designing AI Assistants](https://api.us-e2.learnworlds.com/imagefile//eeba9991f9de5b33ba9295baac81995c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversa… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) ![NLU Design- Never Ignore What Your Technology and Users are Telling You](https://api.us-e2.learnworlds.com/imagefile//cc5bfef0e17d1c9f89a36c0d60b45b3a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) NLU Design is the missing component in most business projects and the typical Conversational Designer's skill set. As we move to a new generation of b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) ![Fireside Chat: State of the Industry](https://api.us-e2.learnworlds.com/imagefile//b72e0a21422ef3213f8eda402812905c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) Bret Kinsella is the biggest voice of the industry. In this fireside chat, Bret and Hand discuss what excites them about the industry, what the main t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) ![LLMs and Rasa](https://api.us-e2.learnworlds.com/imagefile//4c3ee786382ea258553ce8cc0ab972e5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) Discover the exciting intersection of Large Language Models (LLMs) and Rasa with Alan Nichol and Hans van Dam. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) ![How to Launch and Supervise a Generative Chatbot](https://api.us-e2.learnworlds.com/imagefile//6e96c0b14b99703f5629014e5b45c124.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) ![Introduction to Prompt Design](https://api.us-e2.learnworlds.com/imagefile//e579d928075cce1cf8a4d9411c54dd99.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The cours… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) ![Synthetic Media](https://api.us-e2.learnworlds.com/imagefile//4b8ab62ecd936d05f531c743fb651c5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) Everyone is talking about generative AI and ChatGPT. But what does it mean for conversational AI? Bret Kinsella, founder of Voicebot and Synthetic Med… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) ![Latest Trends](https://api.us-e2.learnworlds.com/imagefile//f2060ea966a19b9084c4b47bdf0ef613.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) Stay ahead of the curve with Bret Kinsella's insights on the latest trends shaping the conversation design landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) ![How to Govern AI: Building Value and Managing Risk in Practice](https://api.us-e2.learnworlds.com/imagefile//2c927951ec958377925fd5204ccbb0a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) Allegra Guinan is co-founder and CTO of Lumiera, a boutique advisory firm guiding leaders in designing responsible AI strategies. With extensive exper… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://api.us-e2.learnworlds.com/imagefile//bc422bb907a6f6c41951cb265faf7253.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design)