# Inclusivity - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/inclusivity --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) ![Ethics: Data, a Guide to Humans](https://api.us-e2.learnworlds.com/imagefile//f9ec7ee4e432384db46fd10afb4cec47.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) ![Creating an Inclusive Conversational AI industry](https://api.us-e2.learnworlds.com/imagefile//6b1936a1ebf9ff79b1f52c9c774bd356.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) Peter Thomas, director of FORWARD at RMIT University, and Helen Babb-Delia, CEO of Yes Get It, will lead a workshop exploring key issues in conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) ![Ethics: Intro to CXD Ethics ](https://api.us-e2.learnworlds.com/imagefile//c74893e871b4b729e5676b52aee6d6d9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) Cami Rincon from the Alan Turing Institute introduces the Conversation Design Institute’s new AI ethics course, exploring how to integrate fairness, a… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) ![Workshop: Diversifying Intent Training Data](https://api.us-e2.learnworlds.com/imagefile//26bc53f915fb5fa0525dcc8ae71cc075.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) Many chatbots to this day, are still linguistically biased. To combat this, we must diversify the linguistic data we use to train our bots. In this ta… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) ![The Future of Human and Virtual Collaboration](https://api.us-e2.learnworlds.com/imagefile//3f91a6774a45cff4b05f4675268e7872.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) ![Ethics: What Does it Mean to be Conversational](https://api.us-e2.learnworlds.com/imagefile//18baf25d31c3463d0f3daf6d87e215e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) This talk rethinks 'conversational' by exploring connections between conversation analysis and design. With 50 years of research on social interaction… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) ![Soft Skills](https://api.us-e2.learnworlds.com/imagefile//72f18e7414c45c7fa1292ab754471e2f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) ![Workshop: Inclusivity in CXD for Whatsapp](https://api.us-e2.learnworlds.com/imagefile//4a6aa614730806aecde38f11751184a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) How can we design more inclusive conversations that accommodate different abilities? As conversation designers, we must create experiences that avoid… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) ![Ethics: 4 Scenarios for the Future of Voice](https://api.us-e2.learnworlds.com/imagefile//4f926f3102b70d3438494551d8b58498.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice)