# Newest - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/newest --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) ![Introduction to Agentic Experience Design](https://api.us-e2.learnworlds.com/imagefile//cd0844e50a4b03daa856e82f0048e70d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Agentic Experience Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-agentic-experience-design) [Why Digital Humans enhance trust in Digital Conversations](https://learn.conversationdesigninstitute.com/course?courseid=why-digital-humans-enhance-trust-in-digital-conversations) ![Why Digital Humans enhance trust in Digital Conversations](https://api.us-e2.learnworlds.com/imagefile//0695e790926e2957c98f88de14130a78.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why Digital Humans enhance trust in Digital Conversations](https://learn.conversationdesigninstitute.com/course?courseid=why-digital-humans-enhance-trust-in-digital-conversations) Explore how digital humans combine visual presence, empathy, and conversational intelligence to create more engaging and trustworthy customer interact… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-digital-humans-enhance-trust-in-digital-conversations) [Solving Problems We Couldn't Solve Before](https://learn.conversationdesigninstitute.com/course?courseid=solving-problems-we-couldnt-solve-before) ![Solving Problems We Couldn't Solve Before](https://api.us-e2.learnworlds.com/imagefile//4ff265742db61b6cdce043d080836422.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Solving Problems We Couldn't Solve Before](https://learn.conversationdesigninstitute.com/course?courseid=solving-problems-we-couldnt-solve-before) Discover how AI is enabling organizations to tackle challenges that were previously too complex, costly, or time-consuming to address. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=solving-problems-we-couldnt-solve-before) [Agentic AI in Production at KPN: Turning the Hype into Enterprise Reality](https://learn.conversationdesigninstitute.com/course?courseid=agentic-ai-in-production-at-kpn-turning-the-hype-into-enterprise-reality) ![Agentic AI in Production at KPN: Turning the Hype into Enterprise Reality](https://api.us-e2.learnworlds.com/imagefile//504081851b3f65326186f1b83771d73a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Agentic AI in Production at KPN: Turning the Hype into Enterprise Reality](https://learn.conversationdesigninstitute.com/course?courseid=agentic-ai-in-production-at-kpn-turning-the-hype-into-enterprise-reality) Learn how KPN successfully implemented agentic AI in real-world operations, transforming emerging technology into measurable business value. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=agentic-ai-in-production-at-kpn-turning-the-hype-into-enterprise-reality) [The new building blocks of conversation](https://learn.conversationdesigninstitute.com/course?courseid=the-new-building-blocks-of-conversation) ![The new building blocks of conversation](https://api.us-e2.learnworlds.com/imagefile//843f99006d1a470da19340be9846ba12.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The new building blocks of conversation](https://learn.conversationdesigninstitute.com/course?courseid=the-new-building-blocks-of-conversation) Examine the evolving components of conversational design and how they shape more natural, effective interactions between humans and AI. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-new-building-blocks-of-conversation) [Architecting Responsible AI](https://learn.conversationdesigninstitute.com/course?courseid=architecting-responsible-ai) ![Architecting Responsible AI](https://api.us-e2.learnworlds.com/imagefile//b70cc47c4f0cb8305421be2ea8c3e53c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Architecting Responsible AI](https://learn.conversationdesigninstitute.com/course?courseid=architecting-responsible-ai) Gain insights into building AI systems that prioritize transparency, accountability, fairness, and long-term trust. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=architecting-responsible-ai) [Building Reliable AI Agents: Lessons from the Trenches](https://learn.conversationdesigninstitute.com/course?courseid=building-reliable-ai-agents-lessons-from-the-trenches) ![Building Reliable AI Agents: Lessons from the Trenches](https://api.us-e2.learnworlds.com/imagefile//82c112082b6ea51044f57a26f417f992.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Reliable AI Agents: Lessons from the Trenches](https://learn.conversationdesigninstitute.com/course?courseid=building-reliable-ai-agents-lessons-from-the-trenches) Practical lessons and hard-earned insights from deploying AI agents at scale and ensuring dependable performance in production environments. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-reliable-ai-agents-lessons-from-the-trenches) [Changing a Winning Team](https://learn.conversationdesigninstitute.com/course?courseid=changing-a-winning-team) ![Changing a Winning Team](https://api.us-e2.learnworlds.com/imagefile//5f8d8ea420d3e69e6fdad8f82e3d3b7a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Changing a Winning Team](https://learn.conversationdesigninstitute.com/course?courseid=changing-a-winning-team) Explore how organizations adapt successful teams, processes, and mindsets to thrive in an AI-driven future. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=changing-a-winning-team) [Structural techniques to produce content for better answers](https://learn.conversationdesigninstitute.com/course?courseid=structural-techniques-to-produce-content-for-better-answers) ![Structural techniques to produce content for better answers](https://api.us-e2.learnworlds.com/imagefile//23ce100f1c604458c354ae5700eb79c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Structural techniques to produce content for better answers](https://learn.conversationdesigninstitute.com/course?courseid=structural-techniques-to-produce-content-for-better-answers) Learn content design frameworks and techniques that help AI systems generate clearer, more accurate, and more useful responses. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=structural-techniques-to-produce-content-for-better-answers) [Technology in Service of the Human](https://learn.conversationdesigninstitute.com/course?courseid=technology-in-service-of-the-human) ![Technology in Service of the Human](https://api.us-e2.learnworlds.com/imagefile//790660af844b4461598056464fed0143.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Technology in Service of the Human](https://learn.conversationdesigninstitute.com/course?courseid=technology-in-service-of-the-human) Discover how human-centered design principles ensure technology enhances human experiences rather than replacing them. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=technology-in-service-of-the-human) [What Social Scientists Do When they design Conversations](https://learn.conversationdesigninstitute.com/course?courseid=what-social-scientists-do-when-they-design-conversations) ![What Social Scientists Do When they design Conversations](https://api.us-e2.learnworlds.com/imagefile//9088db4d636b5d7e826c88f9f9a7e2dd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [What Social Scientists Do When they design Conversations](https://learn.conversationdesigninstitute.com/course?courseid=what-social-scientists-do-when-they-design-conversations) Explore how social science research influences conversational design, helping create interactions that feel more natural and effective. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=what-social-scientists-do-when-they-design-conversations) [Why The Fundamentals Still Matter](https://learn.conversationdesigninstitute.com/course?courseid=why-the-fundamentals-still-matter) ![Why The Fundamentals Still Matter](https://api.us-e2.learnworlds.com/imagefile//ba3011a47828c3e648a3039fcad3e63b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why The Fundamentals Still Matter](https://learn.conversationdesigninstitute.com/course?courseid=why-the-fundamentals-still-matter) A reminder that strong design, strategy, user understanding, and business fundamentals remain essential despite rapid AI advancements. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-the-fundamentals-still-matter) [So This Happened](https://learn.conversationdesigninstitute.com/course?courseid=so-this-happened) ![So This Happened](https://api.us-e2.learnworlds.com/imagefile//fe72386f2be18344b37f8ad52e0d13e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [So This Happened](https://learn.conversationdesigninstitute.com/course?courseid=so-this-happened) A candid look at unexpected challenges, surprising outcomes, and valuable lessons learned from real-world AI projects. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=so-this-happened) [From Conversations to Insights](https://learn.conversationdesigninstitute.com/course?courseid=from-conversations-to-insights) ![From Conversations to Insights](https://api.us-e2.learnworlds.com/imagefile//ef41024519097c36aa31b9663a62096a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Conversations to Insights](https://learn.conversationdesigninstitute.com/course?courseid=from-conversations-to-insights) Learn how organizations transform conversational data into actionable insights that drive better decisions and customer experiences. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-conversations-to-insights) [How to survive 2 layoffs in 10 months... and land a job again](https://learn.conversationdesigninstitute.com/course?courseid=how-to-survive-2-layoffs-in-10-months-and-land-a-job-again) ![How to survive 2 layoffs in 10 months... and land a job again](https://api.us-e2.learnworlds.com/imagefile//f72317da7d19cd5fe541f6d539baffa5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to survive 2 layoffs in 10 months... and land a job again](https://learn.conversationdesigninstitute.com/course?courseid=how-to-survive-2-layoffs-in-10-months-and-land-a-job-again) A personal story of resilience, career recovery, and practical strategies for navigating uncertainty in the modern job market. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-survive-2-layoffs-in-10-months-and-land-a-job-again) [Reinventing How We Learn AI, Innovation and the 42 Barcelona Model](https://learn.conversationdesigninstitute.com/course?courseid=reinventing-how-we-learn-ai-innovation-and-the-42-barcelona-model) ![Reinventing How We Learn AI, Innovation and the 42 Barcelona Model](https://api.us-e2.learnworlds.com/imagefile//7252a3509458f7b3194931c2784f1e56.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Reinventing How We Learn AI, Innovation and the 42 Barcelona Model](https://learn.conversationdesigninstitute.com/course?courseid=reinventing-how-we-learn-ai-innovation-and-the-42-barcelona-model) Explore an innovative education model that prepares learners to thrive in AI, technology, and rapidly changing industries. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=reinventing-how-we-learn-ai-innovation-and-the-42-barcelona-model) [Beyond the Single Agent](https://learn.conversationdesigninstitute.com/course?courseid=beyond-the-single-agent) ![Beyond the Single Agent](https://api.us-e2.learnworlds.com/imagefile//36d82ca0882bb2a467c6365a413f8129.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Beyond the Single Agent](https://learn.conversationdesigninstitute.com/course?courseid=beyond-the-single-agent) Discover the next evolution of AI systems through multi-agent collaboration, orchestration, and complex problem-solving. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=beyond-the-single-agent) [It Goes Without Saying](https://learn.conversationdesigninstitute.com/course?courseid=it-goes-without-saying) ![It Goes Without Saying](https://api.us-e2.learnworlds.com/imagefile//9dd78b50797afe8aa57b011ecdcaa392.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [It Goes Without Saying](https://learn.conversationdesigninstitute.com/course?courseid=it-goes-without-saying) A thought-provoking session exploring the unspoken elements that influence communication, understanding, and human connection. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=it-goes-without-saying) [From Support Chatbot to Conversational Commerce](https://learn.conversationdesigninstitute.com/course?courseid=from-support-chatbot-to-conversational-commerce) ![From Support Chatbot to Conversational Commerce](https://api.us-e2.learnworlds.com/imagefile//7c0ff1c3df108b4bef8fa90d9bc08cb6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Support Chatbot to Conversational Commerce](https://learn.conversationdesigninstitute.com/course?courseid=from-support-chatbot-to-conversational-commerce) Learn how businesses evolve from simple support automation to AI-driven experiences that directly influence customer purchasing decisions. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-support-chatbot-to-conversational-commerce) [Meeting of the Minds](https://learn.conversationdesigninstitute.com/course?courseid=meeting-of-the-minds) ![Meeting of the Minds](https://api.us-e2.learnworlds.com/imagefile//705ffbf340263347497e3c386889744d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Meeting of the Minds](https://learn.conversationdesigninstitute.com/course?courseid=meeting-of-the-minds) A discussion on collaboration between humans, AI systems, and organizations to unlock new opportunities and innovation. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=meeting-of-the-minds) [Unintended Consequences of AI](https://learn.conversationdesigninstitute.com/course?courseid=unintended-consequences-of-ai) ![Unintended Consequences of AI](https://api.us-e2.learnworlds.com/imagefile//32147b9ed9aa88a6c8080792f133415b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Unintended Consequences of AI](https://learn.conversationdesigninstitute.com/course?courseid=unintended-consequences-of-ai) Examine the risks, surprises, and societal impacts that can emerge when AI systems are deployed at scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=unintended-consequences-of-ai) [How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://learn.conversationdesigninstitute.com/course?courseid=how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) ![How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://api.us-e2.learnworlds.com/imagefile//1d85405aa982770d96e749fc0de29014.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Should Conversational Technologies Interact to Make Them Pass as Conversationable?](https://learn.conversationdesigninstitute.com/course?courseid=how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) Explore the principles and challenges of designing conversational systems that feel genuinely natural and engaging. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-should-conversational-technologies-interact-to-make-them-pass-as-conversationable) [The End of Bad Voicebot Conversations](https://learn.conversationdesigninstitute.com/course?courseid=the-end-of-bad-voicebot-conversations) ![The End of Bad Voicebot Conversations](https://api.us-e2.learnworlds.com/imagefile//e04103e9026cb487d6f8c25f25886312.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The End of Bad Voicebot Conversations](https://learn.conversationdesigninstitute.com/course?courseid=the-end-of-bad-voicebot-conversations) Learn how advances in AI, speech technology, and design are transforming frustrating voice experiences into meaningful conversations. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-end-of-bad-voicebot-conversations) [The Broader Role of Conversational AI in CX Delivery](https://learn.conversationdesigninstitute.com/course?courseid=the-broader-role-of-conversational-ai-in-cx-delivery) ![The Broader Role of Conversational AI in CX Delivery](https://api.us-e2.learnworlds.com/imagefile//9d74bdc4c7e73bd9f65802509cb388f4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Broader Role of Conversational AI in CX Delivery](https://learn.conversationdesigninstitute.com/course?courseid=the-broader-role-of-conversational-ai-in-cx-delivery) Discover how conversational AI is becoming a core component of customer experience strategies across multiple channels and touchpoints. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-broader-role-of-conversational-ai-in-cx-delivery) [Correct = Good - Designing the gap for Agentic AI](https://learn.conversationdesigninstitute.com/course?courseid=correct-good-designing-the-gap-for-agentic-ai) ![Correct = Good - Designing the gap for Agentic AI](https://api.us-e2.learnworlds.com/imagefile//a20951f1cd263138744b50099bd1e43c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Correct = Good - Designing the gap for Agentic AI](https://learn.conversationdesigninstitute.com/course?courseid=correct-good-designing-the-gap-for-agentic-ai) Explore the balance between accuracy, usability, and human expectations when designing next-generation agentic AI systems. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=correct-good-designing-the-gap-for-agentic-ai) [Why We Haven't Built Our Conversational Interface Yet: Lessons from the B2B Market](https://learn.conversationdesigninstitute.com/course?courseid=why-we-havent-built-our-conversational-interface-yet-lessons-from-the-b2b-market) ![Why We Haven't Built Our Conversational Interface Yet: Lessons from the B2B Market](https://api.us-e2.learnworlds.com/imagefile//35ac241466a1ed0f3c61363876d3e5dc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why We Haven't Built Our Conversational Interface Yet: Lessons from the B2B Market](https://learn.conversationdesigninstitute.com/course?courseid=why-we-havent-built-our-conversational-interface-yet-lessons-from-the-b2b-market) Insights into the unique challenges, constraints, and opportunities that shape conversational AI adoption in B2B environments. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-we-havent-built-our-conversational-interface-yet-lessons-from-the-b2b-market) [Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://learn.conversationdesigninstitute.com/course?courseid=beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) ![Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://api.us-e2.learnworlds.com/imagefile//1b6aa4768415c8ce636847544c4a4368.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Beyond Boundaries Barcelona: Conversational Capital and the Future of AI](https://learn.conversationdesigninstitute.com/course?courseid=beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) Explore how conversational AI is transforming business, customer experiences, and digital engagement. Join industry experts in Barcelona to discuss em… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=beyond-boundaries-barcelona-conversational-capital-and-the-future-of-ai) [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) ![Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://api.us-e2.learnworlds.com/imagefile//bc422bb907a6f6c41951cb265faf7253.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Conversational AI to voice: How to bridge the gap between chat and voice](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-conversational-ai-to-voice) [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) ![How to Govern AI: Building Value and Managing Risk in Practice](https://api.us-e2.learnworlds.com/imagefile//2c927951ec958377925fd5204ccbb0a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) Allegra Guinan is co-founder and CTO of Lumiera, a boutique advisory firm guiding leaders in designing responsible AI strategies. With extensive exper… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://api.us-e2.learnworlds.com/imagefile//d37d65c16eea034f32052438094d1ca2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era: what’s cha… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) ![Scaling Delivery in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//581a963a3121e2718c9418163487e524.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) In this episode of Unprompted, Hans van Dam speaks with enterprise AI leader Divyanshu Jain about scaling conversational AI delivery. They unpack why… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f318aa1c6e27da281100cd73324a7594.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) ![Design Patterns](https://api.us-e2.learnworlds.com/imagefile//6418a26c358be2ef5ea8727defdfd9c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) Learn practical Conversation Design patterns for building AI agents that are clear, trustworthy, and customer-focused. This course gives you a reusabl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-patterns) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://api.us-e2.learnworlds.com/imagefile//235a00437c4bf81ac2f5e34ae9701798.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. They discuss… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) ![Career Building in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//65de953047a465545cac8faa994e6188.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, from scripted flows to prompt-based systems. She shar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) ![Ethics, Education, & Ethnography in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//16de7010fcf8962917e319a2cfbcffca.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) In this episode of Unprompted, we sit down with Dr. Liz Rodwell, anthropologist, UX researcher, and Associate Professor of Digital Media at the Univer… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) ![Introduction to RAG: Build your first RAG Pipeline](https://api.us-e2.learnworlds.com/imagefile//776342f75a6a13880ed72e328fd56ed1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to RAG: Build your first RAG Pipeline](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-rag-build-your-first-rag-pipeline) [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) ![Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://api.us-e2.learnworlds.com/imagefile//2ac7818db8d53520f3a1ae4bd9ffc337.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) Learn a practical framework to build test cases, choose metrics, set regression tests, and add guardrails to make LLM-powered chatbots reliable, safe,… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready: Designing the Next Era of Conversational AI](https://api.us-e2.learnworlds.com/imagefile//abb8e12ba951bc693ac5360025fefc88.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) ![Scaling AI Agents from a CX Perspective](https://api.us-e2.learnworlds.com/imagefile//b8202f2fe74e6bcae5c480dc0ae56f90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI Agents from a CX Perspective](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-agents-from-a-cx-perspective) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://api.us-e2.learnworlds.com/imagefile//4f37c89543fdc87b095b709a446d3b38.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) Yam Marcovitz unpacks what it takes to build predictable, production-ready AI. From human-in-the-loop alignment to test-driven development, we explore… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://api.us-e2.learnworlds.com/imagefile//a71a26011aa57343a9a6159bb181b397.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) ![Optimizing AI](https://api.us-e2.learnworlds.com/imagefile//24a5ab7a766c43681b9de4aada9bc4b1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) Lauren Goerz of Rasa shares how teams can optimize conversational AI by blending LLMs with structured flows, reviewing conversations effectively, and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) ![Persona in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f4de66bfb8d386c8ba919f7c49c0c1a8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) Jason Gilbert from Intuition Robotics discusses designing ElliQ, an AI companion for elderly users. He explores persona design, building trust in heal… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://api.us-e2.learnworlds.com/imagefile//db0ff89051f5fed1604a31198b745db3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) Explore how lifelike digital personas are reshaping AI, communication, and service—from realism and emotion to ethics and design. A must-attend for an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) ![Designing Digital Humans](https://api.us-e2.learnworlds.com/imagefile//153ecaef5726f4710ac844ab3be7ce65.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Digital Humans](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) Learn to design responsible, emotionally intelligent, and visually engaging digital humans. This course explores the design principles, psychology, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-digital-humans) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) ![Mastering Content Structure: Building Effective LLM-Powered Conversations](https://api.us-e2.learnworlds.com/imagefile//9910a3163c06842dfc1688cd713d655d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Mastering Content Structure: Building Effective LLM-Powered Conversations](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This course explores best practices for content struct… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=mastering-content-structure-building-effective-llm-powered-conversations) [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) ![Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://api.us-e2.learnworlds.com/imagefile//62117b0756f896c7949094540f9b9925.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) Over the last few years, dialogue systems in Conversational AI have become much more robust. But to go from an ‘ok’, to a delightful experience your t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) ![Customer Service in the New Era of AI](https://api.us-e2.learnworlds.com/imagefile//ffbf9eeccca193805f4a70845d45ff3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) [Conversation Designer Certification 2](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) ![Conversation Designer Certification 2](https://api.us-e2.learnworlds.com/imagefile//54e90c4e636391f899930c85b3b8eb87.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Designer Certification 2](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) Craft compelling conversational experiences with our CxD 2 Certificate. Master the art of writing engaging dialogue, defining brand voice, and optimiz… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification-2) [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) ![Designing AI Assistants](https://api.us-e2.learnworlds.com/imagefile//eeba9991f9de5b33ba9295baac81995c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversa… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-ai-assistants) [Introduction to Prompt Design Certification](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) ![Introduction to Prompt Design Certification](https://api.us-e2.learnworlds.com/imagefile//49927e3cecd7cdb5f475819a1ee7bdb9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design Certification](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) The Introduction to Prompt Design (IPD) certificate exam will validate your knowledge in the fundamental principles for creating human-centered, inclu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-designer-certification) [CDI Method Foundation Certification](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) ![CDI Method Foundation Certification](https://api.us-e2.learnworlds.com/imagefile//ff32b36c93944b2b5074aee155667fc6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation Certification](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) Learn to create human-centric and inclusive AI assistants with the conversational AI workflow that is powering millions of conversations across the gl… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation-certification) [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) ![CDI Method Foundation](https://api.us-e2.learnworlds.com/imagefile//6cd64ca579979ab6ff04f9c247e6c031.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) ![CDI Workflow](https://api.us-e2.learnworlds.com/imagefile//9eeeb8e72bb1b7e338cb30e59967438d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) [Fireside Chat: Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) ![Fireside Chat: Conversation Design](https://api.us-e2.learnworlds.com/imagefile//59c3bc82c088c2b5d494d12894b80b68.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fireside Chat: Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) Rebecca and our CDI hosts will discuss what makes conversation design challenging to learn and teach. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-conversation-design) [Conversation Designer Certification](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) ![Conversation Designer Certification](https://api.us-e2.learnworlds.com/imagefile//1a01b300249e1c2e0d610e442615c1c2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Designer Certification](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-designer-certification) [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) ![NLU Design- Never Ignore What Your Technology and Users are Telling You](https://api.us-e2.learnworlds.com/imagefile//cc5bfef0e17d1c9f89a36c0d60b45b3a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) NLU Design is the missing component in most business projects and the typical Conversational Designer's skill set. As we move to a new generation of b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) ![Conversational Engineer](https://api.us-e2.learnworlds.com/imagefile//cfe4748c77c0b4c7c1a66f5c30b5674f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) ![Maximizing Chatbot Success: Metrics and Management](https://api.us-e2.learnworlds.com/imagefile//edc4161c1302da60e6ddee14a2979929.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Maximizing Chatbot Success: Metrics and Management](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=maximizing-chatbot-success-metrics-and-management) [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) ![AI Trainer Theory](https://api.us-e2.learnworlds.com/imagefile//f81341d0185d60907cf04a0940851dcb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Theory](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) Learn what technology powers chatbots, and why it’s so hard to get them right. Learn the team roles, steps of building an assistant and the specific l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-theory) [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) ![AI Trainer Build](https://api.us-e2.learnworlds.com/imagefile//454cbf8b8daa8f1cf070b86335b13b0b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Build](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) Learn how to train a language model, implement designs in any conversational AI platform: from simple answers to repair flows, entities and regex cond… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-build) [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) ![AI Trainer Improve](https://api.us-e2.learnworlds.com/imagefile//2c0e9466e56fb6f45929e21e04be0343.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Improve](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) Now that you’ve built a Conversational AI and trained it well, how do you measure how well it’s helping people? And what techniques can you use to kee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-improve) [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) ![Behavior Design](https://api.us-e2.learnworlds.com/imagefile//47d3aac40f44a32eb7d40b6f52b50ed9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Behavior Design](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) Learn what makes people act, and learn how to apply behavioral psychology in your Conversational AI. Create great experiences for your customers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=behavior-design) [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) ![Persona Development](https://api.us-e2.learnworlds.com/imagefile//9fd06b4ffc4d251cf4a4343103670635.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Development](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) Learn about how to create or refine your conversational AI persona. Learn how to create content to flesh out that personality and make your conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-development) [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) ![Conversation Design Fundamentals](https://api.us-e2.learnworlds.com/imagefile//dd855a415122b566d94e72ceddc8a5cc.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversation-design-fundamentals) [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) ![Should CUI Make Human Errors](https://api.us-e2.learnworlds.com/imagefile//d6b6ed34c4e5611cabd764d439d63d48.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) This class explores conversational trouble, covering both designing and producing conversational turns, and responding to misunderstandings or Freudia… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) ![How to Build Brand Safe LLMs to Revolutionize Your CX](https://api.us-e2.learnworlds.com/imagefile//56ce37937649f4dac88e21a33c8239e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) ![Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://api.us-e2.learnworlds.com/imagefile//787cef9150317ec6dbd1aad80756df54.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) ![Give Your AI Assistant LLM Superpowers](https://api.us-e2.learnworlds.com/imagefile//73102926ffbf735d3fbe48a29b9c8f1a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) ![Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://api.us-e2.learnworlds.com/imagefile//4e9eddae98f4b8fab76f8ec91c85454f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) Scale your data initiatives faster with GenAI! Learn how to build an AI-driven data foundation, overcome challenges, and accelerate your data journey… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) [Virtual Humans: Generative AI Revolutionizing Customer Experience](https://learn.conversationdesigninstitute.com/course?courseid=virtual-humans-generative-ai-revolutionizing-customer-experience) ![Virtual Humans: Generative AI Revolutionizing Customer Experience](https://api.us-e2.learnworlds.com/imagefile//63f3639a9468bd1e3ab7e404d5bcc215.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Virtual Humans: Generative AI Revolutionizing Customer Experience](https://learn.conversationdesigninstitute.com/course?courseid=virtual-humans-generative-ai-revolutionizing-customer-experience) Guido Jongen, with over 20 years in customer service, is the visionary behind Virtually Human. He will discuss the rise of virtual humans and their po… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=virtual-humans-generative-ai-revolutionizing-customer-experience) [Optimizing Content Ecosystem: Strategies for Digital Transformation](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-content-ecosystem-strategies-for-digital-transformation) ![Optimizing Content Ecosystem: Strategies for Digital Transformation](https://api.us-e2.learnworlds.com/imagefile//a5aac69d5e1ec1965c99935dfbcca611.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing Content Ecosystem: Strategies for Digital Transformation](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-content-ecosystem-strategies-for-digital-transformation) This session explores the role of Large Language Models (LLMs) in content management and digital transformation, covering challenges like managing kno… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-content-ecosystem-strategies-for-digital-transformation) [Top Trends in AI, Implementations and Case Studies](https://learn.conversationdesigninstitute.com/course?courseid=top-trends-in-ai-implementations-and-case-studies) ![Top Trends in AI, Implementations and Case Studies](https://api.us-e2.learnworlds.com/imagefile//009271587d9b6c57d17de74c9b00511a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Top Trends in AI, Implementations and Case Studies](https://learn.conversationdesigninstitute.com/course?courseid=top-trends-in-ai-implementations-and-case-studies) Catch up on Tanya Van Gastel's talk at the Beyond Boundaries Global Festival 2024 in Barcelona! As the founder of The Multiverse AI, she discusses AI’… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=top-trends-in-ai-implementations-and-case-studies) [Keys to Success in Implementing AI in Organisations](https://learn.conversationdesigninstitute.com/course?courseid=keys-to-success-in-implementing-ai-in-organisations) ![Keys to Success in Implementing AI in Organisations](https://api.us-e2.learnworlds.com/imagefile//a1939f47e9af3f62be34d0712495e030.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Keys to Success in Implementing AI in Organisations](https://learn.conversationdesigninstitute.com/course?courseid=keys-to-success-in-implementing-ai-in-organisations) Catch up on Xavier Vilasis’ speech "Keys to success in implementing AI in organisations." Xavier, a distinguished researcher at La Salle University Ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=keys-to-success-in-implementing-ai-in-organisations) [Get Tech-E: How to go from Tech Ethics in Theory to Tech Ethics in Practice](https://learn.conversationdesigninstitute.com/course?courseid=get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) ![Get Tech-E: How to go from Tech Ethics in Theory to Tech Ethics in Practice](https://api.us-e2.learnworlds.com/imagefile//4c82730224c14652e3d640353ca360de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Get Tech-E: How to go from Tech Ethics in Theory to Tech Ethics in Practice](https://learn.conversationdesigninstitute.com/course?courseid=get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) Go from Tech Ethics in theory to practice! Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=get-tech-e-how-to-go-from-tech-ethics-in-theory-to-tech-ethics-in-practice) [Asking for Things is More Complicated Than You Think](https://learn.conversationdesigninstitute.com/course?courseid=asking-for-things-is-more-complicated-than-you-think) ![Asking for Things is More Complicated Than You Think](https://api.us-e2.learnworlds.com/imagefile//c6bab4250c0ea9aff0c67ad78c7bcedd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Asking for Things is More Complicated Than You Think](https://learn.conversationdesigninstitute.com/course?courseid=asking-for-things-is-more-complicated-than-you-think) Watch Elizabeth Stokoe’s talk "Asking for things is more complicated than you think" at the Beyond Boundaries festival 2024\. She is an expert in conve… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=asking-for-things-is-more-complicated-than-you-think) [Harness the Power of AI Automation to Deliver Winner CX](https://learn.conversationdesigninstitute.com/course?courseid=harness-the-power-of-ai-automation-to-deliver-winner-cx) ![Harness the Power of AI Automation to Deliver Winner CX](https://api.us-e2.learnworlds.com/imagefile//8a914307af244738cee29954f9a03038.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Harness the Power of AI Automation to Deliver Winner CX](https://learn.conversationdesigninstitute.com/course?courseid=harness-the-power-of-ai-automation-to-deliver-winner-cx) Customer demands are growing faster than budgets, so organizations are turning to AI and CX Automation. This session covers maximizing CX with AI, usi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=harness-the-power-of-ai-automation-to-deliver-winner-cx) [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) ![Ethics: Data, a Guide to Humans](https://api.us-e2.learnworlds.com/imagefile//f9ec7ee4e432384db46fd10afb4cec47.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Data, a Guide to Humans](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-data-a-guide-to-humans) [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) ![Personality as a Design Framework](https://api.us-e2.learnworlds.com/imagefile//d5fe8fbdd4575b8df526d5a0bcd8ce5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Personality as a Design Framework](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) What's the fuss about? CDIS' Jasper Klimbie shares his philosophy on 'Personality as a Design Framework' for your conversational AI project. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=personality-as-a-design-framework) [An Integral Perspective on Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) ![An Integral Perspective on Conversational AI](https://api.us-e2.learnworlds.com/imagefile//97bf3d9a44485881db6aee4b10e6c72c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [An Integral Perspective on Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) People from various fields, like linguists, engineers, and designers, all bring unique perspectives to conversational AI. In this talk, Hans van Dam s… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=an-integral-perspective-on-conversational-ai) [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) ![Fireside Chat: State of the Industry](https://api.us-e2.learnworlds.com/imagefile//b72e0a21422ef3213f8eda402812905c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fireside Chat: State of the Industry](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) Bret Kinsella is the biggest voice of the industry. In this fireside chat, Bret and Hand discuss what excites them about the industry, what the main t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fireside-chat-state-of-the-industry) [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) ![How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://api.us-e2.learnworlds.com/imagefile//d0766335e52454f41949841f6bd2d831.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) Learn how Belgium's National Railway Company significantly reduced fall-back to live agents within 3 months. Watch the live recording of Benoit Alvare… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) ![How to Find the Right Fit, Before building with Conversational AI](https://api.us-e2.learnworlds.com/imagefile//3ceb601fad48f8aa1b2789879d9f025d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) This talk focuses on the choices and trade-offs during a conversational AI implementation, covering topics like: - Finding automation principles - Ide… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) [Workshop: How to Launch Assistants Faster](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) ![Workshop: How to Launch Assistants Faster](https://api.us-e2.learnworlds.com/imagefile//17697d3a0e0e7aee7fab2695ce3a6982.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: How to Launch Assistants Faster](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) Better conversational AI starts with team collaboration. Join Voiceflow to learn how to modernize workflows, from design to launch. This session share… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-how-to-launch-assistants-faster) [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) ![Bring on the Conversation Revolution](https://api.us-e2.learnworlds.com/imagefile//7cbefa9fd32f23dbbb56b9b4ade1185f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) Innovation expert John Mulholland challenges the way we learn, championing a radical rethink of how conversation design can be used as a powerful and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) ![Understanding What the Machine Understands](https://api.us-e2.learnworlds.com/imagefile//0924dde7d96c5244d661bcc43121beef.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Understanding What the Machine Understands](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) In this session, Benoit will explore how to understand how NLP engines behave, understand how to “teach” them, typical mistakes made, and best practic… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=understanding-what-the-machine-understands) [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) ![Creating an Inclusive Conversational AI industry](https://api.us-e2.learnworlds.com/imagefile//6b1936a1ebf9ff79b1f52c9c774bd356.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Creating an Inclusive Conversational AI industry](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) Peter Thomas, director of FORWARD at RMIT University, and Helen Babb-Delia, CEO of Yes Get It, will lead a workshop exploring key issues in conversati… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=creating-an-inclusive-conversational-ai-industry) [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) ![Ethics: Intro to CXD Ethics ](https://api.us-e2.learnworlds.com/imagefile//c74893e871b4b729e5676b52aee6d6d9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: Intro to CXD Ethics ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) Cami Rincon from the Alan Turing Institute introduces the Conversation Design Institute’s new AI ethics course, exploring how to integrate fairness, a… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-intro-to-cxd-ethics) [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) ![Workshop: Diversifying Intent Training Data](https://api.us-e2.learnworlds.com/imagefile//26bc53f915fb5fa0525dcc8ae71cc075.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Diversifying Intent Training Data](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) Many chatbots to this day, are still linguistically biased. To combat this, we must diversify the linguistic data we use to train our bots. In this ta… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-diversifying-intent-training-data) [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) ![Reactive Voice UIs](https://api.us-e2.learnworlds.com/imagefile//824bc5eda4b2935a323e9b548e4dd184.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) Most discussions focus on multi-turn conversations, but consumers mainly use voice tech for single-turn interactions. Conversational designers can mee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) [Benchmarking AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) ![Benchmarking AI Assistants](https://api.us-e2.learnworlds.com/imagefile//51cfff76990e249736101739c42295b8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Benchmarking AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) Strategy talk: Hans van Dam will share the CDI Benchmarking framework based on the simple formula of scope+experience=value. He then shares how the In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=benchmarking-ai-assistants) [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) ![The Future of Human and Virtual Collaboration](https://api.us-e2.learnworlds.com/imagefile//3f91a6774a45cff4b05f4675268e7872.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) ![Ask Archie](https://api.us-e2.learnworlds.com/imagefile//bc8407f16245d6698dead90790710a83.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) I will be walking the audience through the journey my team have been on when implementing a chat bot for all internal colleague support. I'll share st… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) ![Usecase: Dior ](https://api.us-e2.learnworlds.com/imagefile//13dbb0f4c7f22f9c2c47b4e2fa46d1e8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) Discover how an intent-based chatbot merges marketing automation, luxury brand ambassadors, and personalized content. Learn its impact on user engagem… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) ![Operationalizing Context in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//958a67647983ab03090f3a9aa87f9c5d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Operationalizing Context in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) SPEAKING model – a conceptual framework where we turn abstract concepts in Conversational AI into something that can help us systematically gather lan… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=operationalizing-context-in-conversational-ai) [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) ![Persona Panel](https://api.us-e2.learnworlds.com/imagefile//e33f312d09c30f24540d7c3513e504cf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona Panel](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) Experts who shaped personas for Google, Babylon Health, and Daimler discuss why brands need personas, how to develop them, and their role in personali… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-panel) [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) ![Design for Business Value](https://api.us-e2.learnworlds.com/imagefile//db90e65fec2405cb5ed566e2a8d7019d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design for Business Value](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) IBM’s Thomas Watson Jr. said, “Good design is good business.” How does this apply to conversational AI today? This talk explores the benefits of prior… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-for-business-value) [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) ![Multi-path Conversation Design Patterns](https://api.us-e2.learnworlds.com/imagefile//48d988e098d3385943d5ac70ec305c98.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Multi-path Conversation Design Patterns](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=multi-path-conversation-design-patterns) [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) ![Ethics: What Does it Mean to be Conversational](https://api.us-e2.learnworlds.com/imagefile//18baf25d31c3463d0f3daf6d87e215e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: What Does it Mean to be Conversational](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) This talk rethinks 'conversational' by exploring connections between conversation analysis and design. With 50 years of research on social interaction… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-what-does-it-mean-to-be-conversational) [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) ![Soft Skills](https://api.us-e2.learnworlds.com/imagefile//72f18e7414c45c7fa1292ab754471e2f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Soft Skills](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=soft-skills) [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) ![Experience Optimization for Customers and Employees](https://api.us-e2.learnworlds.com/imagefile//42078c5494e9d1f9db29d19d81346513.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) ![Crafting Training Data](https://api.us-e2.learnworlds.com/imagefile//c36b518f7ea41303fce508948cdb1fab.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting Training Data](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) In this workshop, you'll learn how quality training data is key to creating a high-performing chatbot from an NLP perspective. We'll cover best practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-training-data) [Vodafone Toby Use Case](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) ![Vodafone Toby Use Case](https://api.us-e2.learnworlds.com/imagefile//ff1023bc3caabc7e05c443359d0db710.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Vodafone Toby Use Case](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) This session will be a Q&A featuring Ilaria Di Donfranceso Product Owner at Vodafone answering questions about the latest at Vodafone! [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=vodafone-toby-use-case) [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) ![Developing Design Standards for Human-Centric AI Assistants](https://api.us-e2.learnworlds.com/imagefile//acd7ffbdc0048ab4ec1f724ae3df7286.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) ![How CXD Transforms the Future of Womens Health](https://api.us-e2.learnworlds.com/imagefile//ee889a0c6c2e51361372a46e1a57d813.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How CXD Transforms the Future of Womens Health](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) Female health has long been overlooked in medicine. Conversation design can change that—at scale. By helping women harness their body signals, it has… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-cxd-transforms-the-future-of-womens-health) [Developing Voice Worthy of User Trust](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) ![Developing Voice Worthy of User Trust](https://api.us-e2.learnworlds.com/imagefile//1bef5ce4b1e455289e8b452b88b0d9c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Voice Worthy of User Trust](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) Explore key considerations for developing voice experiences that users can trust with Oita Coleman, Jon Stine, and Jasper Klimbie from OVN. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-voice-worthy-of-user-trust) [From Fulfilment to Negotiation](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) ![From Fulfilment to Negotiation](https://api.us-e2.learnworlds.com/imagefile//1f1bbadc8839225dec0a0f6a65ec2ea1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Fulfilment to Negotiation](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) What are the social, economic, ethical, and psychological impacts of conversational AI? This session explores research findings and how they shaped ou… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-fulfilment-to-negotiation) [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) ![Automating Customer Service](https://api.us-e2.learnworlds.com/imagefile//819963efe56da7f8f2219cc452ea4b6a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) ![LLMs and Rasa](https://api.us-e2.learnworlds.com/imagefile//4c3ee786382ea258553ce8cc0ab972e5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) Discover the exciting intersection of Large Language Models (LLMs) and Rasa with Alan Nichol and Hans van Dam. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) [Trial and Error Creating the Zendesk Customer Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) ![Trial and Error Creating the Zendesk Customer Chatbot](https://api.us-e2.learnworlds.com/imagefile//90e2353e153dc9a69f913953eaf3475b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Trial and Error Creating the Zendesk Customer Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) Building a chatbot is exciting, but building the right team is crucial. Zendesk's Chatbot team shares how they identified talent needs, built cross-co… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=trial-and-error-creating-the-zendesk-customer-chatbot) [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) ![Designing for WhatsApp and Other Apps](https://api.us-e2.learnworlds.com/imagefile//f0b4ba1c11f3c94ceddf5219b5eb8047.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) [Turning Marketing Machines into Personal Assistants](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) ![Turning Marketing Machines into Personal Assistants](https://api.us-e2.learnworlds.com/imagefile//254c57ce875fb6ba2ad593d6c70055b2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Turning Marketing Machines into Personal Assistants](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) In this talk Richard will talk about how we are are the verge of a new technological revolution: of AI assistants (or Natural User Interfaces). Richar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=turning-marketing-machines-into-personal-assistants) [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) ![Usecase: Brazilian Government WhatsApp Chatbot](https://api.us-e2.learnworlds.com/imagefile//b90ce0b62580d7acb1508cb7db2c7e86.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Brazilian Government WhatsApp Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) Willian Costa and Rafael Cunha discuss the challenges of writing bot copy with large text and cognitive load, ensuring the Brazilian electoral process… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-brazilian-government-whatsapp-chatbot) [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) ![6 Years and 250 Million Conversations into Conversational AI](https://api.us-e2.learnworlds.com/imagefile//24867c456d71375470f2371c170fb0b3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) [Conversational AI is a Marathon, Not a Sprint](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) ![Conversational AI is a Marathon, Not a Sprint](https://api.us-e2.learnworlds.com/imagefile//6981fd90a5cf5317500fdff0e6d5d91c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI is a Marathon, Not a Sprint](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) I recently completed my first marathon and realized how similar chatbot creation is to marathon running. In this keynote, I’ll discuss how focusing on… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-is-a-marathon-not-a-sprint) [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) ![Importance of Character in CXD](https://api.us-e2.learnworlds.com/imagefile//f857e31ca5defdc1496fb9da5203d866.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Importance of Character in CXD](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) Jason is multi Webby award winner and expert character designer. He started out as a filmmaker but fell in love with conversational AI many years ago.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=importance-of-character-in-cxd) [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) ![What We Talk About when We Talk About AI Training](https://api.us-e2.learnworlds.com/imagefile//4502e7aa8bf250d143b5048b7ed988e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [What We Talk About when We Talk About AI Training](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) An AI Trainer is responsible for cognition, ensuring the assistant understands what people say. This panel discusses the challenges, required skillset… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=what-we-talk-about-when-we-talk-about-ai-training) [Enterprise Panel on Building Teams that Build Bots](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) ![Enterprise Panel on Building Teams that Build Bots](https://api.us-e2.learnworlds.com/imagefile//9d1c0677ba1b960f600508b334ece0f7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Enterprise Panel on Building Teams that Build Bots](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=enterprise-panel-on-building-teams-that-build-bots) [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) ![Workshop: Microsoft PVA MS&CDI Part 2 ](https://api.us-e2.learnworlds.com/imagefile//268f257abd0db7bf403e0ee2db9be788.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) In this event, you'll build a bot with Microsoft Power Virtual Agents, receiving expert support and coaching from Sarah Critchley, Gary Pretty, and th… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) [Smart Homes for Smarter People ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) ![Smart Homes for Smarter People ](https://api.us-e2.learnworlds.com/imagefile//c141793b7878218396343a76987f436b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Smart Homes for Smarter People ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) The devices in our homes, cars, and offices play a large role in our daily routines. As IoT technology gains popularity, voice is becoming a natural w… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=smart-homes-for-smarter-people) [Usecase: BBC Public Service CXD](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) ![Usecase: BBC Public Service CXD](https://api.us-e2.learnworlds.com/imagefile//4d93d352034e4783328aaa926d6272c4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: BBC Public Service CXD](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) At the BBC, we aim to design conversations that allow users to engage efficiently and ethically, serving the public good. With conversational AI, we’r… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-bbc-public-service-cxd) [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) ![Linguistics in CXD](https://api.us-e2.learnworlds.com/imagefile//e4089a8c2ee3cc7bb33da886a1b5b3cd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Linguistics in CXD](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) Greg Bennet is head of conversation design at Salesforce. He heads up the team that is challenged on a daily basis with advocating conversation design… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=linguistics-in-cxd) [Tools for Conversational Slack Experiences](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) ![Tools for Conversational Slack Experiences](https://api.us-e2.learnworlds.com/imagefile//ee533a6df58dd04f73d953d40b6b6708.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Tools for Conversational Slack Experiences](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) Discover the latest tools and techniques for creating engaging and effective conversational experiences within the Slack ecosystem with Isabela Berbel… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=tools-for-conversational-slack-experiences) [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) ![Rise of Customer Avatars](https://api.us-e2.learnworlds.com/imagefile//0cf88496473935a6d666bdd4c5f2adf8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) Avatars with full facial animation are replacing static 2D virtual assistants. Martin Hill-Wilson shares insights from experts at Speech Graphics and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) [Digital Twins: CXD Friend or Foe](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) ![Digital Twins: CXD Friend or Foe](https://api.us-e2.learnworlds.com/imagefile//6cbb112e4a504eeeba377e262627dd4e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Twins: CXD Friend or Foe](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) Digital twins are moving into our world (or are we moving into theirs?). How can we use digital twins to create great conversations? What kind of poth… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-twins-cxd-friend-or-foe) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) ![Getting Started with Conversational AI Basics](https://api.us-e2.learnworlds.com/imagefile//02948405205ad255b4339e8d22bbc328.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) Discover how AI-driven chatbots and virtual assistants can transform operations, enhance customer experiences, and improve efficiency. This webinar of… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) ![Crafting a Convincing Chatbot Business Case](https://api.us-e2.learnworlds.com/imagefile//951f28055f7f45fbcdb4210616c24dd2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) ![AI & Branded Digital Voices Open Webinar](https://api.us-e2.learnworlds.com/imagefile//07bd599373c14b0eefd85f4b42c400de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) This webinar explores the process of designing a digital brand voice that aligns with the future of branding. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) ![How to Launch and Supervise a Generative Chatbot](https://api.us-e2.learnworlds.com/imagefile//6e96c0b14b99703f5629014e5b45c124.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Launch and Supervise a Generative Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-launch-and-supervise-a-generative-chatbot) [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) ![Introduction to Conversation Design](https://api.us-e2.learnworlds.com/imagefile//db88fc01b01e61da7a78e65a7b29003f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. Train your skills right away wit… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introduction-to-conversation-design) [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) ![Transform the Patient Experience](https://api.us-e2.learnworlds.com/imagefile//117c88476516ea178af61a8e11aea43e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) In this webinar on “Transforming the Patient Experience with Conversational AI,” Deborah Akinyele, a speech and language pathologist, introduces the l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) ![How to Crack the Multi-language Solution Successfully](https://api.us-e2.learnworlds.com/imagefile//eb93d6d74cd2d346d1c194f45f64b65f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) Joaquim Bargalló, Head of Customer Success at Artificial Solutions, explains why localization is the best strategy for scaling conversational AI. Lear… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) ![Future Proof your Chatbot Development](https://api.us-e2.learnworlds.com/imagefile//2906c9524368b6c65a54c0a377404324.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Future Proof your Chatbot Development](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) NLP technologies will grow rapidly in the next 3-5 years. Developers and designers can incorporate these without rebuilding from scratch by using a ma… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=future-proof-your-chatbot-development) [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) ![Automating Customer and Employee Service](https://api.us-e2.learnworlds.com/imagefile//690a604960074eb8685e19e9fefe08f5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) [Intro CXD Team Maturity Model ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) ![Intro CXD Team Maturity Model ](https://api.us-e2.learnworlds.com/imagefile//95ebb316013fc07a78f123da297ad34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Intro CXD Team Maturity Model ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) Teams must scale conversational AI to meet customer expectations, but many lack a maturity model. In this keynote, Braden Ream, CEO of Voiceflow, shar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=intro-cxd-team-maturity-model) [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) ![Workshop: Microsoft ](https://api.us-e2.learnworlds.com/imagefile//e833db491f395c54452bcc5cdc63d9c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) Come join Microsoft’s Conversational AI Design team to learn how to envision and build engaging conversational bots. In this session, expect to learn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) ![Introduction to Prompt Design](https://api.us-e2.learnworlds.com/imagefile//e579d928075cce1cf8a4d9411c54dd99.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introduction to Prompt Design](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The cours… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=prompt-design) [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) ![Usecase: Adidas Challenges of Deploying a Global Chatbot](https://api.us-e2.learnworlds.com/imagefile//81e560c0badc64ac2dcb47e755c84389.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Adidas Challenges of Deploying a Global Chatbot](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) What are the challenges of rolling out a chatbot in a global organisation. How can you make a one size fits all model work? How do you provide local b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-adidas-challenges-of-deploying-a-global-chatbot) [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) ![Everybody knows how to Design Conversations Until They Get Punched in the Face](https://api.us-e2.learnworlds.com/imagefile//8b664493e2fc939ebd35c59562b7c180.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) Designing conversations in the real world is tough. This talk explores how to create conversational interfaces when time, team, and tech pressures dis… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) ![Skillset](https://api.us-e2.learnworlds.com/imagefile//f7bf06100c67a4f8362a47c809e0784a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Skillset](https://learn.conversationdesigninstitute.com/course?courseid=skillset) Hans van Dam will discuss the CDI workflow that helps teams create human-centric and inclusive AI Assistants. And of course, ChatGPT is also one of t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=skillset) [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) ![Putting the ConvDesigner in the Pilot Seat](https://api.us-e2.learnworlds.com/imagefile//617f3a037a0647a9169280437071f1bb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) Botpress is an open-source chatbot platform enabling developers to build bots without data scientists. Launched in 2017, it includes a managed NLU eng… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) ![How Conversation Designers are Using GPT LLMs in Voiceflow](https://api.us-e2.learnworlds.com/imagefile//48fcd1bb0f9ce665bdb42b25be1b66e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) ![Shopping and Customer Support on WhatsApp](https://api.us-e2.learnworlds.com/imagefile//1b1990e96202f40fe4f9710f57dcb80a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) ![Usecase: Natwest Cora From Usefull to Delightful](https://api.us-e2.learnworlds.com/imagefile//8906c7081042b27588e5dd89842160e0.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) Natwest's chatbot Cora has been at the forefront of Conversational AI. In this talk, Shnay shares the journey so far, the obstacles the team had to ov… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) ![Workshop: Real World Lessons in CXD](https://api.us-e2.learnworlds.com/imagefile//cb7b928797b6b3546ea58639af51db3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) [David Vanderfluit Interview RMIT](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) ![David Vanderfluit Interview RMIT](https://api.us-e2.learnworlds.com/imagefile//cce96f42bf7e9374b7761109f547fc60.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [David Vanderfluit Interview RMIT](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) Gain unique insights from David Vanderfluit in this insightful interview with Dr. Peter Thomas from RMIT. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=david-vanderfluit-interview-rmit) [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) ![Why Creative People are Great CXD](https://api.us-e2.learnworlds.com/imagefile//ac7c5bfa69736d8bfad1bc8afc8ff604.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Why Creative People are Great CXD](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) In this chat, listen to Tony & Kat discuss why creative artists will be the next generation of conversation designers. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=why-creative-people-are-great-cxd) [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) ![Workshop: Omnichannel Assistants](https://api.us-e2.learnworlds.com/imagefile//059f27f6ffb8be96f98f8c204f74315a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) [People Working in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) ![People Working in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f413163978e273f2e51c4db06a340bea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [People Working in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) CDI Foundation and Talent Data Labs researched the personalities of people in conversational AI. Stefan van Tulder, CEO of Talent Data Labs, shares in… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=people-working-in-conversational-ai) [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) ![Synthetic Media](https://api.us-e2.learnworlds.com/imagefile//4b8ab62ecd936d05f531c743fb651c5b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Synthetic Media](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) Everyone is talking about generative AI and ChatGPT. But what does it mean for conversational AI? Bret Kinsella, founder of Voicebot and Synthetic Med… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=synthetic-media) [Conversational AI Teams](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) ![Conversational AI Teams](https://api.us-e2.learnworlds.com/imagefile//08718927c495ee1aa508df923f5a2f31.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI Teams](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) Adi, Brynn, and Willem discuss how to scope conversational AI projects, track progress and engage with stakeholders. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-teams) [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) ![Design Tools](https://api.us-e2.learnworlds.com/imagefile//abae1601ba6cf16965421451a6119110.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) ![CAI and the Philosophers Stone](https://api.us-e2.learnworlds.com/imagefile//b5d0c3b3f700f4b03643bc655bfe850a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) ![How to Build Delightful Conversational Flows](https://api.us-e2.learnworlds.com/imagefile//6531d3fea7084e3b559b4a6366b4baa9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) ![How to Structure a CXD Team](https://api.us-e2.learnworlds.com/imagefile//1414b9fe790c6f799d57885ae72f4df7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) Learn how teams big and small structure their conversation design teams to create world class experiences that scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) ![Workshop: Microsoft PVA](https://api.us-e2.learnworlds.com/imagefile//828ed6a946a7c4a2a88b369061f97baf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) Welcome to the Main Event - The CDI / Microsoft Hackathon. During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) ![Workshop: Inclusivity in CXD for Whatsapp](https://api.us-e2.learnworlds.com/imagefile//4a6aa614730806aecde38f11751184a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Inclusivity in CXD for Whatsapp](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) How can we design more inclusive conversations that accommodate different abilities? As conversation designers, we must create experiences that avoid… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-inclusivity-in-cxd-for-whatsapp) [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) ![Evolution of CXD at Salesforce](https://api.us-e2.learnworlds.com/imagefile//021906651ddebede6cbc33c108d95b4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evolution of CXD at Salesforce](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) Learn about the evolution of conversation design at Salesforce with Greg Bennett. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evolution-of-cxd-at-salesforce) [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) ![Latest Trends](https://api.us-e2.learnworlds.com/imagefile//f2060ea966a19b9084c4b47bdf0ef613.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) Stay ahead of the curve with Bret Kinsella's insights on the latest trends shaping the conversation design landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) [The American Red Cross on Visualizing Conversational Journeys](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) ![The American Red Cross on Visualizing Conversational Journeys](https://api.us-e2.learnworlds.com/imagefile//476bf715b7d8548b3c2b113700c2247a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The American Red Cross on Visualizing Conversational Journeys](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) Discover how conversational data can drive positive outcomes. Join CDI CEO Hans van Dam as he shares how the American Red Cross used it to connect hur… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-american-red-cross-on-visualizing-conversational-journeys) [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) ![Superior Customer Experiences that Drive Value](https://api.us-e2.learnworlds.com/imagefile//053d8d2f1738618f6599c154870571e4.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Superior Customer Experiences that Drive Value](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=superior-customer-experiences-drive-value) [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) ![Conversational IVR in BFSI Industry](https://api.us-e2.learnworlds.com/imagefile//2151420ef1e5676baa3f887506917f25.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) "The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) ![Introducing Conversational Engineering](https://api.us-e2.learnworlds.com/imagefile//dc4ffc207804470ccc512f6a5e6e51fa.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) ![Introducing TOBi](https://api.us-e2.learnworlds.com/imagefile//9c7f8390cbce73048b770663f690c305.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) Vodafone was among the first to adopt bot technology as part of their strategy for scaling. In this session, the technical lead of the TOBi project wi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) [Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) ![Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://api.us-e2.learnworlds.com/imagefile//cc320bb7cc81f72020de94cdccbc8b25.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Connecting the Dots: Call Center Evolution using AI-Powered Chat and Voice Bots](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) Discover how AI-powered chat and voice bots are transforming call centers with Kelly Cassidy from Master of Code. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=connecting-the-dots-call-center-evolution-using-ai-powered-chat-and-voice-bots) [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) ![Workshop: Airy](https://api.us-e2.learnworlds.com/imagefile//e5a70cf284e3aff38999e10e78b2cfdd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) ![Leveraging the Power of Conversation](https://api.us-e2.learnworlds.com/imagefile//c08a44c2d693910986976ba5dfb2b63e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Leveraging the Power of Conversation](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) Introducing Google Business Messages: - The What - The Why - The How [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=leveraging-the-power-of-conversation) [Voice and Customer Segmentation](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) ![Voice and Customer Segmentation](https://api.us-e2.learnworlds.com/imagefile//f8ba63d112d2127ab5139bbc72d0b197.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice and Customer Segmentation](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) Understanding your client is key to expanding your customer base. In my talk, I'll challenge the oversimplification of customer personas and show how… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-and-customer-segmentation) [School for Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) ![School for Conversation Design](https://api.us-e2.learnworlds.com/imagefile//ad9952727251c214604b13aa3fe47d24.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [School for Conversation Design](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) The School for Conversation Design is a new program teaching K12 students how to design conversational experiences, equipping them with skills and kno… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=school-for-conversation-design) [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) ![Ethics](https://api.us-e2.learnworlds.com/imagefile//2e4a972f024cb6ac8df50b6aeffc241b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics](https://learn.conversationdesigninstitute.com/course?courseid=ethics) Learn the fundamentals of AI ethics and how to apply ethical principles in the conversational AI workflow. Explore real-world dilemmas, prevent harmfu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics) [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) ![Thoughts When Building a CXD Tool](https://api.us-e2.learnworlds.com/imagefile//8df9c6a54568c7d2f157256f0f9e878f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) ![Ethics: 4 Scenarios for the Future of Voice](https://api.us-e2.learnworlds.com/imagefile//4f926f3102b70d3438494551d8b58498.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics: 4 Scenarios for the Future of Voice](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-4-scenarios-for-the-future-of-voice) [AI Trainer Certification](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) ![AI Trainer Certification](https://api.us-e2.learnworlds.com/imagefile//1b341197c5674972d9abbd533ad383e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI Trainer Certification](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) Turn data into understanding and learn how to train language models, implement journeys, and do data-driven optimization. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-trainer-certification) [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) ![Conversation Design Fundamentals - Hans van Dam](https://api.us-e2.learnworlds.com/imagefile//2ae273eff1eaf24dfc27f1cdacd2f1a2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) The key steps in the CDI Workflow, which design patterns should be used for which type of experience, and lots of examples of how to write good dialog… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam)