# Technology - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/technology --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) ![Conversational Engineer](https://api.us-e2.learnworlds.com/imagefile//cfe4748c77c0b4c7c1a66f5c30b5674f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational Engineer](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-engineer) [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) ![Reactive Voice UIs](https://api.us-e2.learnworlds.com/imagefile//824bc5eda4b2935a323e9b548e4dd184.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Reactive Voice UIs](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) Most discussions focus on multi-turn conversations, but consumers mainly use voice tech for single-turn interactions. Conversational designers can mee… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=reactive-voice-uis) [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) ![The Future of Human and Virtual Collaboration](https://api.us-e2.learnworlds.com/imagefile//3f91a6774a45cff4b05f4675268e7872.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [The Future of Human and Virtual Collaboration](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=the-future-of-human-and-virtual-collaboration) [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) ![Experience Optimization for Customers and Employees](https://api.us-e2.learnworlds.com/imagefile//42078c5494e9d1f9db29d19d81346513.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Experience Optimization for Customers and Employees](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=experience-optimization-for-customers-and-employees) [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) ![Developing Design Standards for Human-Centric AI Assistants](https://api.us-e2.learnworlds.com/imagefile//acd7ffbdc0048ab4ec1f724ae3df7286.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Developing Design Standards for Human-Centric AI Assistants](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=developing-design-standards-for-human-centric-ai-assistants) [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) ![Automating Customer Service](https://api.us-e2.learnworlds.com/imagefile//819963efe56da7f8f2219cc452ea4b6a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-service) [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) ![LLMs and Rasa](https://api.us-e2.learnworlds.com/imagefile//4c3ee786382ea258553ce8cc0ab972e5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [LLMs and Rasa](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) Discover the exciting intersection of Large Language Models (LLMs) and Rasa with Alan Nichol and Hans van Dam. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=llms-and-rasa) [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) ![Designing for WhatsApp and Other Apps](https://api.us-e2.learnworlds.com/imagefile//f0b4ba1c11f3c94ceddf5219b5eb8047.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing for WhatsApp and Other Apps](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-for-whatsapp-and-other-apps) [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) ![6 Years and 250 Million Conversations into Conversational AI](https://api.us-e2.learnworlds.com/imagefile//24867c456d71375470f2371c170fb0b3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [6 Years and 250 Million Conversations into Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=6-years-and-250-million-conversations-into-conversational-ai) [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) ![Workshop: Microsoft PVA MS&CDI Part 2 ](https://api.us-e2.learnworlds.com/imagefile//268f257abd0db7bf403e0ee2db9be788.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA MS&CDI Part 2 ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) In this event, you'll build a bot with Microsoft Power Virtual Agents, receiving expert support and coaching from Sarah Critchley, Gary Pretty, and th… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva-ms-and-cdi-part-2) [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) ![Rise of Customer Avatars](https://api.us-e2.learnworlds.com/imagefile//0cf88496473935a6d666bdd4c5f2adf8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Rise of Customer Avatars](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) Avatars with full facial animation are replacing static 2D virtual assistants. Martin Hill-Wilson shares insights from experts at Speech Graphics and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=rise-of-customer-avatars) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) ![How to Crack the Multi-language Solution Successfully](https://api.us-e2.learnworlds.com/imagefile//eb93d6d74cd2d346d1c194f45f64b65f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Crack the Multi-language Solution Successfully](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) Joaquim Bargalló, Head of Customer Success at Artificial Solutions, explains why localization is the best strategy for scaling conversational AI. Lear… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-crack-the-multi-language-solution-successfully) [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) ![Automating Customer and Employee Service](https://api.us-e2.learnworlds.com/imagefile//690a604960074eb8685e19e9fefe08f5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Automating Customer and Employee Service](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=automating-customer-and-employee-service) [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) ![Workshop: Microsoft ](https://api.us-e2.learnworlds.com/imagefile//e833db491f395c54452bcc5cdc63d9c5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) Come join Microsoft’s Conversational AI Design team to learn how to envision and build engaging conversational bots. In this session, expect to learn… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft) [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) ![Putting the ConvDesigner in the Pilot Seat](https://api.us-e2.learnworlds.com/imagefile//617f3a037a0647a9169280437071f1bb.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Putting the ConvDesigner in the Pilot Seat](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) Botpress is an open-source chatbot platform enabling developers to build bots without data scientists. Launched in 2017, it includes a managed NLU eng… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=putting-the-convdesigner-in-the-pilot-seat) [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) ![How Conversation Designers are Using GPT LLMs in Voiceflow](https://api.us-e2.learnworlds.com/imagefile//48fcd1bb0f9ce665bdb42b25be1b66e1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Conversation Designers are Using GPT LLMs in Voiceflow](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-conversation-designers-are-using-gpt-llms-in-voiceflow) [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) ![Shopping and Customer Support on WhatsApp](https://api.us-e2.learnworlds.com/imagefile//1b1990e96202f40fe4f9710f57dcb80a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) ![Workshop: Omnichannel Assistants](https://api.us-e2.learnworlds.com/imagefile//059f27f6ffb8be96f98f8c204f74315a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Omnichannel Assistants](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-omnichannel-assistants) [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) ![Design Tools](https://api.us-e2.learnworlds.com/imagefile//abae1601ba6cf16965421451a6119110.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Design Tools](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=design-tools) [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) ![CAI and the Philosophers Stone](https://api.us-e2.learnworlds.com/imagefile//b5d0c3b3f700f4b03643bc655bfe850a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CAI and the Philosophers Stone](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cai-and-the-philosophers-stone) [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) ![How to Build Delightful Conversational Flows](https://api.us-e2.learnworlds.com/imagefile//6531d3fea7084e3b559b4a6366b4baa9.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Delightful Conversational Flows](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-delightful-conversational-flows) [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) ![How to Structure a CXD Team](https://api.us-e2.learnworlds.com/imagefile//1414b9fe790c6f799d57885ae72f4df7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Structure a CXD Team](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) Learn how teams big and small structure their conversation design teams to create world class experiences that scale. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-structure-a-cxd-team) [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) ![Workshop: Microsoft PVA](https://api.us-e2.learnworlds.com/imagefile//828ed6a946a7c4a2a88b369061f97baf.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Microsoft PVA](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) Welcome to the Main Event - The CDI / Microsoft Hackathon. During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-microsoft-pva) [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) ![Latest Trends](https://api.us-e2.learnworlds.com/imagefile//f2060ea966a19b9084c4b47bdf0ef613.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Latest Trends](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) Stay ahead of the curve with Bret Kinsella's insights on the latest trends shaping the conversation design landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=latest-trends) [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) ![Conversational IVR in BFSI Industry](https://api.us-e2.learnworlds.com/imagefile//2151420ef1e5676baa3f887506917f25.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational IVR in BFSI Industry](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) "The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ivr-in-bfsi-industry) [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) ![Introducing Conversational Engineering](https://api.us-e2.learnworlds.com/imagefile//dc4ffc207804470ccc512f6a5e6e51fa.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing Conversational Engineering](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-conversational-engineering) [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) ![Workshop: Airy](https://api.us-e2.learnworlds.com/imagefile//e5a70cf284e3aff38999e10e78b2cfdd.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Airy](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-airy) [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) ![Thoughts When Building a CXD Tool](https://api.us-e2.learnworlds.com/imagefile//8df9c6a54568c7d2f157256f0f9e878f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Thoughts When Building a CXD Tool](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool) Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=thoughts-when-building-a-cxd-tool)