# Unprompted - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/unprompted --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) ![Scaling Delivery in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//581a963a3121e2718c9418163487e524.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling Delivery in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) In this episode of Unprompted, Hans van Dam speaks with enterprise AI leader Divyanshu Jain about scaling conversational AI delivery. They unpack why… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-delivery-in-conversational-ai) [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) ![Growing a Conversation Design Practice](https://api.us-e2.learnworlds.com/imagefile//ec150934c3e37c2eda7c65b24bfd93e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Growing a Conversation Design Practice](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=growing-a-conversation-design-practice) [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) ![Designing Trustworthy and Empathetic Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f318aa1c6e27da281100cd73324a7594.jpg?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Trustworthy and Empathetic Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-trustworthy-and-empathetic-conversational-ai) [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) ![Designing Hybrid Conversational AI](https://api.us-e2.learnworlds.com/imagefile//235a00437c4bf81ac2f5e34ae9701798.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Hybrid Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale. They discuss… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-hybrid-conversational-ai) [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) ![Career Building in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//65de953047a465545cac8faa994e6188.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Career Building in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, from scripted flows to prompt-based systems. She shar… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=career-building-in-conversational-ai) [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) ![Ethics, Education, & Ethnography in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//16de7010fcf8962917e319a2cfbcffca.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ethics, Education, & Ethnography in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) In this episode of Unprompted, we sit down with Dr. Liz Rodwell, anthropologist, UX researcher, and Associate Professor of Digital Media at the Univer… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ethics-education-and-ethnography-in-conversational-ai) [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) ![Designing Multilingual Conversational AI ](https://api.us-e2.learnworlds.com/imagefile//613920ef1ca1bd02b6589f4251b25d4c.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multilingual Conversational AI ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multilingual-conversational-ai) [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) ![Designing Multimodal AI Agents](https://api.us-e2.learnworlds.com/imagefile//f8773a228c5e90577be36c5340703fc5.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Designing Multimodal AI Agents](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=designing-multimodal-ai-agents) [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) ![Building Predictable Conversational AI](https://api.us-e2.learnworlds.com/imagefile//4f37c89543fdc87b095b709a446d3b38.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Building Predictable Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) Yam Marcovitz unpacks what it takes to build predictable, production-ready AI. From human-in-the-loop alignment to test-driven development, we explore… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=building-predictable-conversational-ai) [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) ![Optimizing AI](https://api.us-e2.learnworlds.com/imagefile//24a5ab7a766c43681b9de4aada9bc4b1.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Optimizing AI](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) Lauren Goerz of Rasa shares how teams can optimize conversational AI by blending LLMs with structured flows, reviewing conversations effectively, and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=optimizing-ai) [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) ![Persona in Conversational AI](https://api.us-e2.learnworlds.com/imagefile//f4de66bfb8d386c8ba919f7c49c0c1a8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Persona in Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai) Jason Gilbert from Intuition Robotics discusses designing ElliQ, an AI companion for elderly users. He explores persona design, building trust in heal… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=persona-in-conversational-ai)