# Use Cases - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/use-cases --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) ![CDI Method Foundation](https://api.us-e2.learnworlds.com/imagefile//6cd64ca579979ab6ff04f9c247e6c031.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Method Foundation](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-method-foundation) [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) ![CDI Workflow](https://api.us-e2.learnworlds.com/imagefile//9eeeb8e72bb1b7e338cb30e59967438d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CDI Workflow](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cdi-workflow) [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) ![How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://api.us-e2.learnworlds.com/imagefile//d0766335e52454f41949841f6bd2d831.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) Learn how Belgium's National Railway Company significantly reduced fall-back to live agents within 3 months. Watch the live recording of Benoit Alvare… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-belgiums-national-railway-company-reduced-fall-back-to-live-agent-rate-by-15-in-3-months) [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) ![How to Find the Right Fit, Before building with Conversational AI](https://api.us-e2.learnworlds.com/imagefile//3ceb601fad48f8aa1b2789879d9f025d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Find the Right Fit, Before building with Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) This talk focuses on the choices and trade-offs during a conversational AI implementation, covering topics like: - Finding automation principles - Ide… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-find-the-right-fit-before-building-with-conversational-ai) [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) ![Bring on the Conversation Revolution](https://api.us-e2.learnworlds.com/imagefile//7cbefa9fd32f23dbbb56b9b4ade1185f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Bring on the Conversation Revolution](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) Innovation expert John Mulholland challenges the way we learn, championing a radical rethink of how conversation design can be used as a powerful and… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=bring-on-the-conversation-revolution) [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) ![Ask Archie](https://api.us-e2.learnworlds.com/imagefile//bc8407f16245d6698dead90790710a83.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Ask Archie](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) I will be walking the audience through the journey my team have been on when implementing a chat bot for all internal colleague support. I'll share st… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ask-archie) [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) ![Usecase: Dior ](https://api.us-e2.learnworlds.com/imagefile//13dbb0f4c7f22f9c2c47b4e2fa46d1e8.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Dior ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) Discover how an intent-based chatbot merges marketing automation, luxury brand ambassadors, and personalized content. Learn its impact on user engagem… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-dior) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) ![Crafting a Convincing Chatbot Business Case](https://api.us-e2.learnworlds.com/imagefile//951f28055f7f45fbcdb4210616c24dd2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) ![CxD for WhatsApp](https://api.us-e2.learnworlds.com/imagefile//05daf8fe0f756f5a9105d6634795a34f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [CxD for WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=cxd-for-whatsapp) [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) ![Everybody knows how to Design Conversations Until They Get Punched in the Face](https://api.us-e2.learnworlds.com/imagefile//8b664493e2fc939ebd35c59562b7c180.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Everybody knows how to Design Conversations Until They Get Punched in the Face](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) Designing conversations in the real world is tough. This talk explores how to create conversational interfaces when time, team, and tech pressures dis… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=everybody-knows-how-to-design-conversations-until-they-get-punched-in-the-face) [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) ![Shopping and Customer Support on WhatsApp](https://api.us-e2.learnworlds.com/imagefile//1b1990e96202f40fe4f9710f57dcb80a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Shopping and Customer Support on WhatsApp](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=shopping-and-customer-support-on-whatsapp) [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) ![Usecase: Natwest Cora From Usefull to Delightful](https://api.us-e2.learnworlds.com/imagefile//8906c7081042b27588e5dd89842160e0.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Usecase: Natwest Cora From Usefull to Delightful](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) Natwest's chatbot Cora has been at the forefront of Conversational AI. In this talk, Shnay shares the journey so far, the obstacles the team had to ov… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=usecase-natwest-cora-from-usefull-to-delightful) [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) ![Workshop: Real World Lessons in CXD](https://api.us-e2.learnworlds.com/imagefile//cb7b928797b6b3546ea58639af51db3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Workshop: Real World Lessons in CXD](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=workshop-real-world-lessons-in-cxd) [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) ![Introducing TOBi](https://api.us-e2.learnworlds.com/imagefile//9c7f8390cbce73048b770663f690c305.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Introducing TOBi](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi) Vodafone was among the first to adopt bot technology as part of their strategy for scaling. In this session, the technical lead of the TOBi project wi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=introducing-tobi)