# Webinars - Browse the CDI library Source: https://www.conversationdesigninstitute.com/topics/browse-library/webinars --- # Browse the full CDI library Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices. ## Browse full library Show filters [Popular](/topics/browse-library/popular)[Newest](/topics/browse-library/newest) Categories [Agentic Experience Design](/topics/browse-library/agentic-experience design)[AI Training](/topics/browse-library/ai-training)[BBB24](/topics/browse-library/bbb24)[BBB26](/topics/browse-library/bbb26)[Behavior Design](/topics/browse-library/behavior-design)[Best Practices](/topics/browse-library/best-practices)[CAI Technology](/topics/browse-library/cai-technology)[CDI Fest](/topics/browse-library/cdi-fest)[Certification](/topics/browse-library/certification)[Channels](/topics/browse-library/channels)[Chatbot](/topics/browse-library/chatbot)[Conversation Design](/topics/browse-library/conversation-design)[Conversational AI](/topics/browse-library/conversational-ai)[Courses](/topics/browse-library/courses)[Customer Experience](/topics/browse-library/customer-experience)[Data & Security](/topics/browse-library/data-& security)[Design Patterns](/topics/browse-library/design-patterns)[Design Workflow](/topics/browse-library/design-workflow)[Enterprise Deployments](/topics/browse-library/enterprise-deployments)[Ethics](/topics/browse-library/ethics)[Generative AI & LLMs](/topics/browse-library/generative-ai & llms)[Implementation Workflow](/topics/browse-library/implementation-workflow)[Inclusivity](/topics/browse-library/inclusivity)[Intents](/topics/browse-library/intents)[IVR](/topics/browse-library/ivr)[Linguistics](/topics/browse-library/linguistics)[Metrics](/topics/browse-library/metrics)[Persona](/topics/browse-library/persona)[Prompt Design](/topics/browse-library/prompt-design)[Strategy](/topics/browse-library/strategy)[Teams](/topics/browse-library/teams)[Technology](/topics/browse-library/technology)[Testing](/topics/browse-library/testing)[Tooling](/topics/browse-library/tooling)[Unprompted](/topics/browse-library/unprompted)[Use Cases](/topics/browse-library/use-cases)[Vendor](/topics/browse-library/vendor)[Vendor Platforms](/topics/browse-library/vendor-platforms)[Voice](/topics/browse-library/voice)[Voice Assistants](/topics/browse-library/voice-assistants)[Webinars](/topics/browse-library/webinars) [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) ![How to Build a Conversational AI Platform That Scales](https://api.us-e2.learnworlds.com/imagefile//d37d65c16eea034f32052438094d1ca2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build a Conversational AI Platform That Scales](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era: what’s cha… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-a-conversational-ai-platform-that-scales) [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) ![Conversational AI in 2026: What (We Think) Still Matters](https://api.us-e2.learnworlds.com/imagefile//e2e9c2c5e9aae3d111e92db2fb2c778b.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2026: What (We Think) Still Matters](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform. Join CDI’s consultancy e… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2026-what-we-think-still-matters) [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) ![From Data to Impact: Measuring Agent Success in the Generative AI Era](https://api.us-e2.learnworlds.com/imagefile//46e7c34f611d1e1720c653129ea6b6ea.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [From Data to Impact: Measuring Agent Success in the Generative AI Era](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=from-data-to-impact-measuring-agent-success-in-the-generative-ai-era) [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) ![Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://api.us-e2.learnworlds.com/imagefile//2ac7818db8d53520f3a1ae4bd9ffc337.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating LLM-based chatbots: A framework for reliable AI assistants](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) Learn a practical framework to build test cases, choose metrics, set regression tests, and add guardrails to make LLM-powered chatbots reliable, safe,… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-llm-based-chatbots-a-framework-for-reliable-ai-assistants) [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) ![Voice First, Future Ready: Designing the Next Era of Conversational AI](https://api.us-e2.learnworlds.com/imagefile//abb8e12ba951bc693ac5360025fefc88.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Voice First, Future Ready: Designing the Next Era of Conversational AI](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=voice-first-future-ready-designing-the-next-era-of-conversational-ai) [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) ![Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://api.us-e2.learnworlds.com/imagefile//a71a26011aa57343a9a6159bb181b397.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Scaling AI in CX: Avoiding the Pitfalls and Building for Impact](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=scaling-ai-in-cx-avoiding-the-pitfalls-and-building-for-impact) [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) ![Digital Humans: Today and Tomorrow](https://api.us-e2.learnworlds.com/imagefile//db0ff89051f5fed1604a31198b745db3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Digital Humans: Today and Tomorrow](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) Explore how lifelike digital personas are reshaping AI, communication, and service—from realism and emotion to ethics and design. A must-attend for an… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=digital-humans-today-and-tomorrow) [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) ![Your next step in Conversational AI maturity](https://api.us-e2.learnworlds.com/imagefile//c2f44e298a757025bdfe09ef6acef08d.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Your next step in Conversational AI maturity](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Con… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=your-next-step-in-conversational-ai-maturity) [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) ![Conversational AI in 2025: What every team needs to know](https://api.us-e2.learnworlds.com/imagefile//8a7684ffe2f90050bfa27a2645d32a90.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversational AI in 2025: What every team needs to know](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Ya… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=conversational-ai-in-2025-what-every-team-needs-to-know) [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) ![IA for AI: Getting better answers from your chatbot by structuring your content](https://api.us-e2.learnworlds.com/imagefile//67ad8ad7f92cbe17313c67a9f8cd6a40.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [IA for AI: Getting better answers from your chatbot by structuring your content](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ia-for-ai-getting-better-answers-from-your-chatbot-by-structuring-your-content) [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) ![Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://api.us-e2.learnworlds.com/imagefile//62117b0756f896c7949094540f9b9925.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Evaluating Conversational AI Systems: Constructs, Metrics and Solutions](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) Over the last few years, dialogue systems in Conversational AI have become much more robust. But to go from an ‘ok’, to a delightful experience your t… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=evaluating-conversational-ai-systems-constructs-metrics-and-solutions) [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) ![Customer Service in the New Era of AI](https://api.us-e2.learnworlds.com/imagefile//ffbf9eeccca193805f4a70845d45ff3f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Customer Service in the New Era of AI](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=customer-service-in-the-new-era-of-ai) [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) ![NLU Design- Never Ignore What Your Technology and Users are Telling You](https://api.us-e2.learnworlds.com/imagefile//cc5bfef0e17d1c9f89a36c0d60b45b3a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [NLU Design- Never Ignore What Your Technology and Users are Telling You](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) NLU Design is the missing component in most business projects and the typical Conversational Designer's skill set. As we move to a new generation of b… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=nlu-design-never-ignore-what-your-technology-and-users-are-telling-you) [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) ![Should CUI Make Human Errors](https://api.us-e2.learnworlds.com/imagefile//d6b6ed34c4e5611cabd764d439d63d48.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Should CUI Make Human Errors](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) This class explores conversational trouble, covering both designing and producing conversational turns, and responding to misunderstandings or Freudia… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=should-cui-make-human-errors) [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) ![Implementing Better CX with Generative AI](https://api.us-e2.learnworlds.com/imagefile//711f67d9f13cf94294f16c8a43b3eec3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Implementing Better CX with Generative AI](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=implementing-better-cx-with-generative-ai) [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) ![How to Build Brand Safe LLMs to Revolutionize Your CX](https://api.us-e2.learnworlds.com/imagefile//56ce37937649f4dac88e21a33c8239e6.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Build Brand Safe LLMs to Revolutionize Your CX](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-build-brand-safe-llms-to-revolutionize-your-cx) [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) ![Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://api.us-e2.learnworlds.com/imagefile//787cef9150317ec6dbd1aad80756df54.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=unlocking-chatbot-success-navigating-the-maturity-path-of-analytics-and-reporting) [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) ![Give Your AI Assistant LLM Superpowers](https://api.us-e2.learnworlds.com/imagefile//73102926ffbf735d3fbe48a29b9c8f1a.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Give Your AI Assistant LLM Superpowers](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-ba… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=give-your-ai-assistant-llm-superpowers) [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) ![Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://api.us-e2.learnworlds.com/imagefile//4e9eddae98f4b8fab76f8ec91c85454f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Fast Track Your Data Journey: Learn How To Scale with A Stong GenAI-driven Data Foundation](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) Scale your data initiatives faster with GenAI! Learn how to build an AI-driven data foundation, overcome challenges, and accelerate your data journey… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=fast-track-your-data-journey-learn-how-to-scale-with-a-stong-genai-driven-data-foundation) [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) ![Safe and Secure Enterprise CX](https://api.us-e2.learnworlds.com/imagefile//556be9864fefec997096d8670a92610f.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Safe and Secure Enterprise CX](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=safe-and-secure-enterprise-cx) [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) ![Getting Started with Conversational AI Basics](https://api.us-e2.learnworlds.com/imagefile//02948405205ad255b4339e8d22bbc328.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Getting Started with Conversational AI Basics](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) Discover how AI-driven chatbots and virtual assistants can transform operations, enhance customer experiences, and improve efficiency. This webinar of… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=getting-started-with-conversational-ai-basics) [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) ![Using Chatbots Where and When](https://api.us-e2.learnworlds.com/imagefile//dafa559240366db61b1c07e15fea0cf3.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Using Chatbots Where and When](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=using-chatbots-where-and-when) [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) ![Crafting a Convincing Chatbot Business Case](https://api.us-e2.learnworlds.com/imagefile//951f28055f7f45fbcdb4210616c24dd2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Crafting a Convincing Chatbot Business Case](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=crafting-a-convincing-chatbot-business-case) [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) ![AI & Branded Digital Voices Open Webinar](https://api.us-e2.learnworlds.com/imagefile//07bd599373c14b0eefd85f4b42c400de.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [AI & Branded Digital Voices Open Webinar](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) This webinar explores the process of designing a digital brand voice that aligns with the future of branding. [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=ai-and-branded-digital-voices-open-webinar-oct-2023) [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) ![Transform the Patient Experience](https://api.us-e2.learnworlds.com/imagefile//117c88476516ea178af61a8e11aea43e.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Transform the Patient Experience](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) In this webinar on “Transforming the Patient Experience with Conversational AI,” Deborah Akinyele, a speech and language pathologist, introduces the l… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=transform-the-patient-experience) [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) ![Conversation Design Fundamentals - Hans van Dam](https://api.us-e2.learnworlds.com/imagefile//2ae273eff1eaf24dfc27f1cdacd2f1a2.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [Conversation Design Fundamentals - Hans van Dam](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) The key steps in the CDI Workflow, which design patterns should be used for which type of experience, and lots of examples of how to write good dialog… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=webinar-conversation-design-fundamentals-hans-van-dam) [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) ![How to Govern AI: Building Value and Managing Risk in Practice](https://api.us-e2.learnworlds.com/imagefile//2c927951ec958377925fd5204ccbb0a7.png?client_id=64241beecebaa1e2ab377830&width=400&height=0) ### [How to Govern AI: Building Value and Managing Risk in Practice](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice) Allegra Guinan is co-founder and CTO of Lumiera, a boutique advisory firm guiding leaders in designing responsible AI strategies. With extensive exper… [ Read more ](https://learn.conversationdesigninstitute.com/course?courseid=how-to-govern-ai-building-value-and-managing-risk-in-practice)