# Conversational AI Use Cases > Explore real-world conversational AI use cases in customer service, IT, HR, and sales. See how conversational AI applications can transform interactions across chatbots, voice, and omnichannel platforms to meet your specific goals. Discover actionable insights and practical examples tailored to your industry, function, and unique business needs. Source: https://www.conversationdesigninstitute.com/use-cases --- ![](https://a.storyblok.com/f/323168/1000x1000/9a2aeaedc4/circle.gif) # Conversational AI Use Cases Conversational AI is transforming how organisations serve customers, citizens, students, and staff, across chat, voice, and every industry. Explore the use cases below to see what getting it right looks like in your context. ## Channels [Chatbot](/use-cases/chatbots) [Voice](/use-cases/voice) ## Industries [Finance](/use-cases/financial-services) [Healthcare](/use-cases/healthcare) [Telecom](/use-cases/telecom) [Government](/use-cases/government) [Higher Education](/use-cases/higher-education) ## Functions [Customer Service](/use-cases/customer-service) ## Trusted by global brands ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ![](/assets/images/brands/black/t-mobile.png) ![](/assets/images/brands/black/natwest.png) ![](/assets/images/brands/black/optum.png) ![](/assets/images/brands/black/jp-morgan.png) ![](/assets/images/brands/black/vodafone.png) ![](/assets/images/brands/black/kpn.png) ## Explore AI Use Cases Explore tailored conversational AI solutions: see real-world examples and learn how they can benefit your business. [Conversational AI for Higher Education](/use-cases/higher-education) ![Conversational AI for Higher Education](https://a.storyblok.com/f/323168/4375x2912/6bd937307d/adobestock_209704870-1.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Higher Education](/use-cases/higher-education) Transform student and staff experiences with human-centered Conversational AI. See how we can help. [ Read more ](/use-cases/higher-education) [Conversational AI for Government](/use-cases/government) ![Conversational AI for Government](https://a.storyblok.com/f/323168/5552x2928/b501785a30/website-1.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Government](/use-cases/government) Modernise public services and enhance citizen engagement. Discover AI applications for government. [ Read more ](/use-cases/government) [Conversational AI for Telecom](/use-cases/telecom) ![Conversational AI for Telecom](https://a.storyblok.com/f/323168/3500x2333/a1135ffd6e/website.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Telecom](/use-cases/telecom) Revolutionise telecom services with AI. Explore how AI is transforming the telecom landscape. [ Read more ](/use-cases/telecom) [Conversational AI for Healthcare](/use-cases/healthcare) ![Conversational AI for Healthcare](https://a.storyblok.com/f/323168/8736x4896/b5635f8502/adobestock_717892372.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Healthcare](/use-cases/healthcare) Improve patient care and efficiency with AI healthcare solutions. Learn more about AI in healthcare. [ Read more ](/use-cases/healthcare) [Conversational AI for Financial Services](/use-cases/financial-services) ![Conversational AI for Financial Services](https://a.storyblok.com/f/323168/5120x2880/97d520e33e/adobestock_408758191.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Financial Services](/use-cases/financial-services) Optimise financial operations with AI. See how AI is reshaping the financial services industry. [ Read more ](/use-cases/financial-services) [Voice Assistants](/use-cases/voice) ![Voice Assistants](https://a.storyblok.com/f/323168/4096x2160/d130379219/adobestock_1077984694.jpeg/m/0x520/filters:no_upscale()) ### [Voice Assistants](/use-cases/voice) Experience seamless voice interactions with AI. Find out how AI voice can revolutionize your communications. [ Read more ](/use-cases/voice) [Chatbots and AI Agents](/use-cases/chatbots) ![Chatbots and AI Agents](https://a.storyblok.com/f/323168/5399x3599/6545cafea8/chatbots.jpeg/m/0x520/filters:no_upscale()) ### [Chatbots and AI Agents](/use-cases/chatbots) Unlock the potential of intelligent chatbots to automate and engage. Explore chatbot solutions. [ Read more ](/use-cases/chatbots) [Conversational AI for Customer Service](/use-cases/customer-service) ![Conversational AI for Customer Service](https://a.storyblok.com/f/323168/5552x2928/b501785a30/website-1.jpeg/m/0x520/filters:no_upscale()) ### [Conversational AI for Customer Service](/use-cases/customer-service) Discover how AI-powered customer service can transform your support experience. Learn more. [ Read more ](/use-cases/customer-service) ## For businesses Seen a use case that looks like yours? Here's how we help. [ Get in touch ](/contact)[ Building a team ](/blog/full-stack-conversational-ai-team) [Assessment](/conversational-ai-for-business/assessment) ![Assessment](https://a.storyblok.com/f/323168/2912x1632/28f405a76c/auditing.jpeg/m/0x520/filters:no_upscale()) ### [Assessment](/conversational-ai-for-business/assessment) Hold yourself to a higher standard. Conversation Design Institute assesses your team, technology, and organisation against the CDI Standards Framework. [ Read more ](/conversational-ai-for-business/assessment) [Team training and certification](/conversational-ai-for-business/team-training-and-certification) ![Team training and certification](https://a.storyblok.com/f/323168/7360x4912/eee2ca34b7/adobestock_437282296.jpeg/m/0x520/filters:no_upscale()) ### [Team training and certification](/conversational-ai-for-business/team-training-and-certification) Bridge the gap between theory and practice. Grow your team's knowledge and confidence with our training and certification programmes. [ Read more ](/conversational-ai-for-business/team-training-and-certification) [Consulting](/conversational-ai-for-business/consulting) ![Consulting](https://a.storyblok.com/f/323168/8213x5478/3d0fe4f629/website.jpeg/m/0x520/filters:no_upscale()) ### [Consulting](/conversational-ai-for-business/consulting) Work with our world-class team on a project or ongoing basis. Get support launching or scaling your conversational AI initiatives through our consulting services. [ Read more ](/conversational-ai-for-business/consulting) ## Work with us Our experts help brands design, build, and maintain AI assistants that work. If you want to hit the ground running, or need help scaling your team, get in touch. [ Get business support ](/contact) ## Discover our case studies [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) ![Assessing, improving and implementing the building process for a cosmetics chatbot](https://a.storyblok.com/f/323168/512x512/ad82eeb66d/lipstick.png) ### [Assessing, improving and implementing the building process for a cosmetics chatbot](/case-studies/cosmetics-chatbot) Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter… Cosmetics Partner Support / Customer support [ Read more ](/case-studies/cosmetics-chatbot) [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) ![Honeybook explores Agentic Experience Design](https://a.storyblok.com/f/323168/665x77/925751431f/honeybook-dark.png) ### [Honeybook explores Agentic Experience Design](/case-studies/honeybook-training) CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work… CRM Workshop [ Read more ](/case-studies/honeybook-training) [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) ![Boosting Voice AI Performance for Deutsche Telekom](https://a.storyblok.com/f/323168/1000x492/56fc01afd3/toppng-com-telekom-logo-b-w-capital-one-logo-white-1000x492.png) ### [Boosting Voice AI Performance for Deutsche Telekom](/case-studies/deutsche-telekom) CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t… Telecom Customer support [ Read more ](/case-studies/deutsche-telekom) [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) ![Leading Global HR Services Provider ](https://a.storyblok.com/f/323168/2380x1582/4840248cff/hr-icon-white.png) ### [Leading Global HR Services Provider ](/case-studies/global-hr-provider-chatbot) Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor… HR Services Chatbot [ Read more ](/case-studies/global-hr-provider-chatbot) [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) ![IND embraces Conversational AI as a channel](https://a.storyblok.com/f/323168/1654x1654/374ed558a6/ind.png) ### [IND embraces Conversational AI as a channel](/case-studies/ind-government-chatbot) The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c… Government Customer support [ Read more ](/case-studies/ind-government-chatbot) [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) ![Global Sports Retail Chatbot](https://a.storyblok.com/f/323168/3841x3178/8cc9ae8e5f/adidas-white-iwth-space.png) ### [Global Sports Retail Chatbot](/case-studies/sports-retail-chatbot) A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020\. I… Retail Customer support [ Read more ](/case-studies/sports-retail-chatbot) [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) ![Migrating Hansgrohe's Chatbot, Hans](https://a.storyblok.com/f/323168/516x114/b4b7a3b9da/hansgrohe.svg) ### [Migrating Hansgrohe's Chatbot, Hans](/case-studies/hansgrohe-chatbot-hans) The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe… Utilities Customer support [ Read more ](/case-studies/hansgrohe-chatbot-hans) [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) ![Migrating Trulet’s Chatbot, Trudi](https://a.storyblok.com/f/323168/147x41/27775ef1ab/trudi.svg) ### [Migrating Trulet’s Chatbot, Trudi](/case-studies/trulets-chatbot-trudi) Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha… Travel Customer support [ Read more ](/case-studies/trulets-chatbot-trudi) [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) ![Expanding multilingual IVR support](https://a.storyblok.com/f/323168/5760x4818/c00db0b985/ivr-white-with-spacing.png) ### [Expanding multilingual IVR support](/case-studies/multilingual-ivr-support) A leading global provider of cutting-edge software and services, embarked on a transformative journe… Technology Customer support [ Read more ](/case-studies/multilingual-ivr-support) [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) ![Goodcall’s AI Phone Assistants](https://a.storyblok.com/f/323168/499x127/f3fa6cc0c8/goodcall.svg) ### [Goodcall’s AI Phone Assistants](/case-studies/goodcalls-ai-phone-assistants) Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th… Telecommunications Customer support [ Read more ](/case-studies/goodcalls-ai-phone-assistants) [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) ![Healthcare HR Chatbot](https://a.storyblok.com/f/323168/5760x3843/c8444c9d06/cross-white-space.png) ### [Healthcare HR Chatbot](/case-studies/healthcare-hr-chatbot) Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to… Healthcare Chatbot [ Read more ](/case-studies/healthcare-hr-chatbot) [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) ![Vandebron’s Chatbot, Mick](https://a.storyblok.com/f/323168/140x22/6ae8dda10a/vandebron.svg) ### [Vandebron’s Chatbot, Mick](/case-studies/vandebrons-chatbot-mick) Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c… Energy Customer support [ Read more ](/case-studies/vandebrons-chatbot-mick) [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) ![Vodafone’s Virtual Assistant, TOBi](https://a.storyblok.com/f/323168/493x494/5fb37f832a/vodafone-white.svg) ### [Vodafone’s Virtual Assistant, TOBi](/case-studies/vodafone-tobi-assistant) Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi… Telecommunications Customer support [ Read more ](/case-studies/vodafone-tobi-assistant) [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) ![HP’s Virtual Assistant](https://a.storyblok.com/f/323168/250x251/646abfb7cf/hp.svg) ### [HP’s Virtual Assistant](/case-studies/hp-virtual-assistant) HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.… Technology Customer support [ Read more ](/case-studies/hp-virtual-assistant) ## Resources [](/resources#events) ![Events](/assets/images/components/molecules/quick-links/users.svg) Events [](/blog) ![Blogs](/assets/images/components/molecules/quick-links/pen-paper.svg) Blogs [](/resources#reports) ![Reports & Research](/assets/images/components/molecules/quick-links/papers.svg) Reports & Research [](/case-studies) ![Case studies](/assets/images/components/molecules/quick-links/puzzle.svg) Case studies [](/use-cases) ![Use cases](/assets/images/components/molecules/quick-links/bubble.svg) Use cases [](/contact) ![FAQs](/assets/images/components/molecules/quick-links/questions.svg) FAQs