The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Chatbots for Banking: Everything You Need To Know

Conversational AI technology is on the rise. Chatbots for banking are becoming more efficient in providing businesses with high customer engagement. They also provide reduced costs in terms of human resources.

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Why Conversational AI is Becoming Essential for Customer Service

Before we start, let me ask you some questions, is your CLV (customer lifetime value) less than your CAC (customer acquisition cost)? Are you losing consumers...

How Conversational AI Improves the Candidate Experience in HR Recruiting

Top-tier veterans and business leaders have left their posts in quest of something better in the so-called "Great Resignation." Organizations are scrambling to...

The Impact of Conversational AI in Improving the Employee Experience

Conversational AI has primarily been used to improve customer experience services in the corporate sector, but recently the same technology is being used to...

The Need for Conversational IVR and Voice Automation

With the arrival of 2022, online shopping by voice alone is on the onset to reach a market of $40 billion. So, is your business following this latest...

Why Leverage AI for Customer Experience?

The Customer Experience industry has seen a notable shift in the year-over-year application of AI technologies. From 2019 to 2020, there has been a rise of 28%...

Understanding the key differentiators of Conversational AI

Conversational AI is a technology that helps computers and humans have a conversation effectively through voice and text mediums. Used across various business...