The Conversation Design Institute Blog
Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.
So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.
We often associate chatbots with customer services departments and the ability to communicate with consumers, but increasingly they are also being used within...
What’s the saying? “Nothing worthwhile comes easily.”
CDI has launched a new training course that teaches how Large Language Models (LLMs) like ChatGPT can be used when creating enterprise chatbots. The course is...
Ethics, you say. What have ethics got to do with chatbot design?
It’s a simple fact that customers are more likely to repurchase from brands that deliver great customer service. Even if we’ve enjoyed the products and...
Are you a UX designer or UX writer?
When it comes to customer service, there’s simply no cutting corners. Customer experience should be at the heart of your strategy to guarantee customer...
Are you embarking on a career in conversation design? If you want or have already decided you’d like a career in conversation design, but you’re not sure...
This week we hosted our 4th expert class of 2023, with Hans van Dam and guest lecturer Willem Don, AI Trainer at CDI Services. It was an insightful real-world...
