The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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How to create a good conversational experience for returning users

Imagine you get invited to one of your best friends' parties. It is a familiar setting and you know most people. You make the rounds, shake hands and exchange pleasantries. Then you make your way to the next person, someone you see once a year at...

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Why Conversational AI is Becoming Essential for Customer Service

Before we start, let me ask you some questions, is your CLV (customer lifetime value) less than your CAC (customer acquisition cost)? Are you losing consumers...

Festival Agenda: How to Win at Conversational AI

We are right around the corner from holding the third iteration of our CDI Festival. Our theme is centered around how you can win at #ConversationalAI!  But...

How Conversational AI Improves the Candidate Experience in HR Recruiting

Top-tier veterans and business leaders have left their posts in quest of something better in the so-called "Great Resignation." Organizations are scrambling to...

Learn How to Win at Conversational AI at the CDI Festival

  The third iteration of CDI Festival is a must-attend event for anyone working and winning in Conversational AI. Whether you’re at the startup or enterprise...

The Impact of Conversational AI in Improving the Employee Experience

Conversational AI has primarily been used to improve customer experience services in the corporate sector, but recently the same technology is being used to...

The Need for Conversational IVR and Voice Automation

With the arrival of 2022, online shopping by voice alone is on the onset to reach a market of $40 billion. So, is your business following this latest...

Why Leverage AI for Customer Experience?

The Customer Experience industry has seen a notable shift in the year-over-year application of AI technologies. From 2019 to 2020, there has been a rise of 28%...

From the CDI Academy to an Education Platform for Conversation Designers

The Conversation Design Institute is pleased to announce that our industry-leading learning experience is becoming even better. A new and improved online...

Understanding the key differentiators of Conversational AI

What is Conversational AI? Conversational AI is a technology that helps computers and humans have a conversation effectively through voice and text mediums....