The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.


Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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Five reasons why internal chatbots are good for your business.

We often associate chatbots with customer services departments and the ability to communicate with consumers, but increasingly they are also being used within...

Stop bloating your chatbot and turn it into one that customers love.

What’s the saying? “Nothing worthwhile comes easily.”

CDI launches the world's first ChatGPT prompt design course for conversational AI

CDI has launched a new training course that teaches how Large Language Models (LLMs) like ChatGPT can be used when creating enterprise chatbots. The course is...

Why are ethics an important factor in chatbot design?

Ethics, you say. What have ethics got to do with chatbot design?

How AI is transforming the contact center

It’s a simple fact that customers are more likely to repurchase from brands that deliver great customer service. Even if we’ve enjoyed the products and...

Five reasons why you need conversation AI skills if you’re a UX designer.

Are you a UX designer or UX writer?

Embracing the power of AI in customer services

When it comes to customer service, there’s simply no cutting corners. Customer experience should be at the heart of your strategy to guarantee customer...

Where to start with conversation design

Are you embarking on a career in conversation design? If you want or have already decided you’d like a career in conversation design, but you’re not sure...

How to Empower yourself as an AI Trainer w/ ChatGPT

This week we hosted our 4th expert class of 2023, with Hans van Dam and guest lecturer Willem Don, AI Trainer at CDI Services. It was an insightful real-world...