The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Chatbots for Banking: Everything You Need To Know

Conversational AI technology is on the rise. Chatbots for banking are becoming more efficient in providing businesses with high customer engagement. They also provide reduced costs in terms of human resources.

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Why should Conversational UI matter to your business?

As technology continues to evolve, so does how we interact with it. The last decade has seen the rise of mobile devices and the increasing popularity of apps...

Chatbots for Insurance: A Comprehensive Guide

Chatbots for insurance come with a lot of benefits for insurance companies. The modern digitized client expects high levels of engagement and service delivery....

How does Conversational UI change how we design conversations?

As technology advances, the modern user interface (UI) has also leaped forward with the emergence of conversational UI. 

Aspiring AI Trainer? Train with CDI First

The AI Trainer course by Conversation Design Institute was the course I had the biggest expectations of.

Chatbots for Banking: Everything You Need To Know

Conversational AI technology is on the rise. Chatbots for banking are becoming more efficient in providing businesses with high customer engagement. They also...

Conversational Banking For A Better Customer Journey

Driven by the rise in popularity of new FinTech & InsurTech services and the changing needs of the modern banking customer, the banking industry is undergoing...

Copywriter… but Conversational!

Anna Gregorczyk is a professional copywriter at Hewlett Packard.  When she completed her Conversational Copywriter course, she offered to write a review of the...

Conversation Design Festival: Making AI Speak Human

Get ready to get your hands dirty as we are back for our fourth edition of the Conversation Design Festival! This time you will be creating...

Using Interruption as a Resource in Conversation Design

November 30th is our last Expert Class of 2022.  The class is open to our entire Conversational AI community and will be the "must not miss" event of the year...