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On the back of a successful series launch in April, the weekly 30-minute webinars will return in May...
Blog
Stay ahead in the world of conversational AI and generative AI with news, updates, and in-depth articles.
Featured articles
Fresh insights by real experts
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The Conversational Infrastructure: moving beyond the chatbot in higher education
Peter Thomas is Senior Adviser for Higher Education Strategy at CDI, where our focus is on building...
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Nominations Now Open: CDI Foundation 2025 Awards
Recognising the people, teams and technologies shaping the future of Conversational AI
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New Course Release: Designing Digital Humans
Digital humans are revolutionizing how we interact with technology— our new course gets you up to sp...
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May Business Solutions Webinar Series
On the back of a successful series launch in April, the weekly 30-minute webinars will return in May...
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CDI Talks AI Agents at KPMG Hackweek 2025
Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event...
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May Webinar: Conversational AI Maturity
Looking to take your organization's conversational AI program to the next level? Our upcoming webina...
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New Course Release: Mastering Content Structure for LLMs
This course deep dives into why structured content is essential for delivering effective, compliant,...
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CDI Rebrand & Next-Gen Learning Platform
Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...
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Career paths in Conversational AI
The world of conversational AI offers exciting career opportunities for individuals passionate about...
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Generative AI: the pros, cons and considerations
Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o...
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Managing CS Risk in the new era of AI
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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The business case for conversation design
When you think about it, conversations are at the heart of everything. Metaphorically speaking we co...
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Achieving CS Flexibility in the new era of AI
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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How to build a full-stack Conversational AI team
As we roar into 2025, CDI is preparing to launch a new auditing service based on the CDI Standards F...
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Achieving CS Scale in the new era of AI
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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Stakeholder Management in Conversational AI
Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also...
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Improving CS Finance in the new era of AI
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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How to build a successful Conversation Design Practice
Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz...
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Managing CS Quality in the new era of AI
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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4 tips to help CS Leaders up their AI game
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...
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AI Assistants for Knowledge Management
Conversational AI and generative AI have unlocked entirely new business models and are shifting our...
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Conversation Design Institute at Rasa CALM SUMMIT NYC
On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Prac...
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5 tips to go from Pitch to Product
On Thursday September 19th, Michelle Parayil, long-time Conversation Design practitioner and Academy...
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Introduction to conversation design: why, what and how
Conversation design is the practice of making AI assistants more helpful and natural when they talk...
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Lectures at the Amsterdam University of Applied Sciences
How do you inspire and engage people who have grown up with conversational interfaces all around the...
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