Leading in Conversation Design

Conversation Design Institute is the world’s leading training and certification institute for designing for conversational interfaces. Our proven workflow is validated around the world and helps you become the best conversation designer you can be.

It doesn’t matter if you are an individual designer entering the field, or if you are an enterprise that is looking to skill up its team. Our courses and certificates will help you design, develop, and deploy successful chatbots and voice assistants.

Our certification program is based around a step-by-step workflow that is recognized by enterprises, universities, designers, and technology companies.

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Some of the things you will learn

Conversation Designers follow a human-centric workflow that unifies an understanding of technology, psychology, and language. Within this workflow, there are lots of micro-skills that you will learn in our easy to understand courses.

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Workflow
  • Selecting use cases
  • Canvassing user needs
  • Sample dialogue
  • Wizard of Oz testing
  • Expert rewrite
  • Training the model
  • Handovers
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Fundamental writing
  • Acknowledgements
  • Confirmations
  • Turn-taking
  • Discourse markers
  • Error handling
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Personality
  • Persona development
  • Tone of voice
  • Personality content
  • Easter eggs
  • Building report
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Expert copywriting
  • BJ Fogg Model
  • Increase motivation
  • Reduce effort
  • Manage emotions
  • Up and cross-sell

Watch the intro class for free

The world of AI Assistants is fun and innovative. If you are new to this field, you might want to know what you are getting yourself into. Just watch this first class for free and make sure you understand what you are signing up for. Enjoy!

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One workflow for every conversational interface

Conversation Design Institute teaches a technology-agnostic voice-first approach to conversation design.

This means that you can apply this workflow to all conversational interfaces like chatbots and voice assistants, regardless of the technology you use. That means your skillset is relevant in any organization with any conversational ambition

Online learning experiences

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Full course + Certification

Get access to all course materials and become a true expert. You can take the exam for one of the accredited certificates.

View our courses
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Certificate only

If you already have the necessary expertise or you have already subscribed to our course materials, then you can take the exam and earn your certificates

View our certificates
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Library access only

Get access to all course materials. Use it to study at your own pace or as a reference library during your work. No certificate included

Discover full access

For teams

Designing successful AI Assistants is a team effort. Therefore it’s nice to enroll as a team and learn together. Conversation Design Institute offers teams the opportunity to add (virtual) live sessions to the online courses to adopt the workflow into your team more effectively. A perfect solution for most organizations.

Discover our services
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Setting the standard in conversation design

Conversation Design Institute works towards industry alignment. Together with major industry stakeholders, we have written a manifesto. This manifesto describes a human-centric workflow and different skillsets and responsibilities

This manifest is supported by universities, technology companies, enterprises, and leading conversation designers. Through our advisory board, we ensure that our workflow, courses, and certification programs stay relevant for years to come.

Discover our manifesto
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Conversation Design is a booming field

Voice is the fastest adopted interface the world has ever seen. Organizations expect to automate 85% of their customer interactions in the next 5 years with chatbots and voice assistants.

This means that organizations around the world are going to need conversation designers to make their AI Assistants more helpful, natural, and persuasive. Just like you cannot imagine a company without engineers today, you cannot imagine a company without conversation designers 5 years from now.

Conversation Design is the career of the future. Are you ready to take this next step in your career?

  • The Conversation Design Institute is moving the industry forward in terms of conversation design

    Vittorio Banfi Founder Botsociety
  • I just landed my next job for a chatbot implementation. Thanks in part to your training, I have been able to convince them, thank you!

    Sander Chatbot Implementation Specialist at ChatFlow
  • I couldn’t be more proud to be a part of this. Let’s go and change the world, one friendly bot at a time.

    Tessa Conversation Designer
  • The course really helped me to structure my conversational designs. The detailed conversational copywriting techniques are also a good addition to my skill set. The video courses are clear and contain good examples.

    Almar Freelance Conversational Specialist