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Hold yourself to a higher standard. Conversation Design Institute can assess your team, technology, and organization. We provide expert recommendations on how to improve.
Helping you excel at conversational AI
Training, certification, and consulting to build high-performing AI Assistants.
Valued clients
Brands like Nespresso, Lloyds, and Lidl have leveraged Conversation Design Institute to enhance their capabilities and improve business outcomes, demonstrating the power of effective conversation design.
Training and certification
Become an AI professional with Conversation Design Institute. Get certified in today's most in-demand skills with industry-recognized training in conversational and generative AI.
AI Trainer
In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet…
CDI Method Foundation
Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve…
Conversation Designer
This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case…
AI Trainer
In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet…
CDI Method Foundation
Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve…
Conversation Designer
This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case…
AI Trainer
In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet…
CDI Method Foundation
Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve…
Conversation Designer
This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case…
What do our students say
Hear from our students about their experiences and the impact of our programs.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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For businesses
Team training and certification
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Bridge the gap between theory and practice. Grow your team’s knowledge and confidence with our training and certification programs.
Consulting
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Work with our world-class team on a project or on-going basis. Get support on launching or scaling your conversational AI initiatives through our consulting services.
CDI Standards Framework
Unlocking value in Conversational AI
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Turn ambition into action
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment.
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Chatbot Excellence Program
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Start today.
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Conversational AI use cases
Learn about Conversational AI
Discover the building blocks that make up conversational AI. Select a topic of interest to dive deeper.
Topics and use cases
Case Studies
Real-world success stories of top brands implementing CDI's innovative approach.
Resources
Explore insights and tools from Conversation Design Institute, empowering you to successfully implement conversational AI solutions.
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“After working with more than 100 enterprises I started to see the patterns that I knew we could codify.
That system ultimately became the CDI Standards Framework.”
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News, Trends & Updates
Preparing Students for an agentic AI Workforce
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Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc…
Trust is the currency of conversational AI in higher educati…
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Universities worldwide face a crisis of confidence while struggling to deploy intelligent assistants…
Why Your University Needs a Conversational AI Strategy (Not…
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Walk into any leadership meeting today and you'll hear the same refrain: "We need a chatbot." Admiss…
The Careers Service Crisis: Why AI Alone Won't Save You
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It’s no exaggeration to say that careers services in universities are in crisis. Restructures, skele…
The Voice-First Campus
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Your students already live in a voice-first world. Over 62 per cent of adults use voice assistants r…
How to Govern AI: Building value and managing risk in practi…
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In this CDI webinar, Allegra Guinan explores what effective AI governance looks like across the full…
The 10 Things You Need to Consider When Scaling from Chat to…
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In this article, the team at Seamly shares what actually changes when scaling a conversational syste…
