The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

NLU Design: Never ignore what your technology and users are telling you

Last week's expert class was presented by Stephen Broadhurst from HumanFirst ai, one of the partners that CDI work with closely. The webinar, NLU Design: ...

Hans van Dam, founder of Conversation Design Institute delivers world’s first ChatGPT generated TED Talk

CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by ChatGPT, the Large Language Model (LLM) created by OpenAI....

Five reasons why internal chatbots are good for your business.

We often associate chatbots with customer services departments and the ability to communicate with consumers, but increasingly they are also being used within...

Stop bloating your chatbot and turn it into one that customers love.

What’s the saying? “Nothing worthwhile comes easily.”

CDI launches the world's first ChatGPT prompt design course for conversational AI

CDI has launched a new training course that teaches how Large Language Models (LLMs) like ChatGPT can be used when creating enterprise chatbots. The course is...

Why are ethics an important factor in chatbot design?

Ethics, you say. What have ethics got to do with chatbot design?

How AI is transforming the contact center

It’s a simple fact that customers are more likely to repurchase from brands that deliver great customer service. Even if we’ve enjoyed the products and...

Five reasons why you need conversation AI skills if you’re a UX designer.

Are you a UX designer or UX writer?

Embracing the power of AI in customer services

When it comes to customer service, there’s simply no cutting corners. Customer experience should be at the heart of your strategy to guarantee customer...