The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.


Chatbots for Banking: Everything You Need To Know

Conversational AI technology is on the rise. Chatbots for banking are becoming more efficient in providing businesses with high customer engagement. They also provide reduced costs in terms of human resources.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer...

The boardroom guide: Creating a successful conversation AI strategy for your business

If you’re reading this, the chances are you already know what conversation AI is and that your business can make huge gains from its use. You may have...

CDI partner with RMIT's College of Vocational Education in Australia

RMIT, Australia's leading global university of design, technology, and enterprise, has partnered with The Conversation Design Institute (CDI, The Netherlands),...

Using Interruption as a Resource in Conversation Design

November 30th is our last Expert Class of 2022.  The class is open to our entire Conversational AI community and will be the "must not miss" event of the year...

From the CDI Academy to an Education Platform for Conversation Designers

The Conversation Design Institute is pleased to announce that our industry-leading learning experience is becoming even better. A new and improved online...

Helping Brands Create their own Voice Assistants

Bringing Voice To The Masses

Perhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to...

AI: Make It Easier But Don’t Dumb It Down

AI: Listening And Understanding Are Key

Empathy is a word that gets thrown around a lot, but what do people mean when they say something like “you need to be more empathetic”?