• Format:
    On-demand video and tasks
  • Certificate of completion:
  • License:
    Full lifetime access
  • Price:
    $ 79

Perfect if you…

  • are a conversation designer and want to learn best practices and how to adapt conversation design principles to WhatsApp’s interface
  • are new to conversation design and are interested in learning good conversation design principles as they relate to the WhatsApp platform
  • are a business exploring WhatsApp as a new medium of communication to interact with your customers
  • want a practical insight into how large enterprises are leveraging WhatsApp’s features for customer engagement, gathered from 100+ live implementations

What you will learn

  • How to handle the planning phase of a project and select the most impactful use-cases for a dynamic platform like WhatsApp
  • How to effectively use the UI elements provided by the WhatsApp Business API, including interactive elements
  • The differences between 1-way and 2-way communication in WhatsApp, and how to design for both
  • How to design for all the parts of a conversation in WhatsApp: initiation, continuation, navigation, ending, agent handover, and feedback collection
  • The rules and design principles for creating and sending notifications through WhatsApp
  • Principles unique to designing for WhatsApp’s interface, as well as the fundamentals of good conversation design
  • CDI’s proven workflow

What you will get

  • Conversation Design for WhatsApp course
  • Certificate of completion
  • Access to the CDI alumni network and invites to virtual events

What is Haptik?

This course was developed in partnership with Haptik. Haptik is an Enterprise CX Platform driving the world’s transition to AI-powered conversations. It transforms the way businesses interact with consumers, providing a significantly upgraded customer experience. Haptik is a part of the $70 billion Jio Platforms Group, reaching over 100 million devices, and processing over 4 billion conversations. It has helped many global brands including KFC, HP, Disney Hotstar, StarHub, Whirlpool, Zurich Insurance and more, in reducing costs and increasing revenue.

In 2020, Haptik launched a platform called Interakt to meet the growing communication needs of small to medium businesses looking to connect with customers on WhatsApp. Interakt was built to democratize WhatsApp Business by making it an accessible communication infrastructure that is simple enough for e-commerce businesses to reach their customers on WhatsApp and efficiently manage product/service-related communication with them. Interakt is currently serving more than 500 businesses, and has powered more than 15 million conversations!

Michelle Parayil
Michelle Parayil
Senior Conversation Designer
Francesco Palma
Francesco Palma
Conversational AI
Austin Bedford
Austin Bedford
UX Designer & Conversation Designer

Join students from 50+ countries, certified by CDI

Join our community now and start creating human-centric AI Assistants.

Other conversation designers were also interested in