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About the author: In her role as Client Strategy Lead at CDI, Cindy partners with organizations to b…
Welcome to the CDI Academy!
Master Conversational AI with our comprehensive training, certifications, and expert support. Explore courses on Prompt Design, Conversation Design, LLMs, and more.
Unlock exciting opportunities with a CDI certification and join 4,000+ graduates shaping the future of Conversational AI at top companies worldwide.
Trusted by global brands
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Our courses and course modules
Agentic Experience Designer
Learn Agentic Experience Design (AXD), the systematic methodology for designing autonomous AI agents that build Conversational Capital, the trust your organizat…
Conversation Designer
This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case…
CDI Method Foundation
Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve…
AI Trainer
In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet…
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Active Students
2.5K
Companies
50
Countries
Our certificates
AIT1 Certificate
The AIT1 Certification focuses on the fundamentals of AI training, teaching you to train AI Assistants to process human language. Learn the mindset and skills to build human-centered, inclusive chatbo…
CDI Method Foundation
This industry-recognized credential validates your ability to design effective AI assistants using a structured workflow. Demonstrate expertise in selecting use cases, designing intuitive interactions…
CXD1 Certificate
The CxD 1 Certificate validates your expertise in CDI’s human-centered approach. Demonstrate skills in sample dialogues, flowcharting, user testing, and handover design. This industry-recognized crede…
CXD2 Certificate
The CxD 2 Certificate validates your expertise in crafting compelling conversational experiences. Demonstrate skills in writing captivating dialogue, defining brand voice, and optimizing conversation…
Getting certified
To get certified, you will need to complete the exam for the selected certificate, which includes one free resit.
CDI Certificates
$499 per certificate.
Each certificate is a separate purchase.
Choose the one that fits your role.
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What do our students say
Hear from our students about their experiences and the impact of our programs.
“This journey has been incredibly enriching, providing me with deep insights into designing effective bot-human conversations, workflows, and use cases. I’m excited about the potential to revolutionize IVR systems, transforming them into truly human-like conversational experiences. This certification is a significant step towards making that vision a reality. ”
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“Thrilled to be a certified conversational copywriter as of today. I thorougly enjoyed learning where I can improve the writing for our internal chatbot, especially in regards to the psychological aspects. I would absolutely recommend Conversation Design Institute’s courses. Now to write better copies for Swisscom‘s digital helper, Blu. ”
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“I recommend the conversation design course to anyone interested in content writing at the micro level or content production at scale as there are many great nuggets of wisdom that help you understand what makes conversations valuable between humans and machines. ”
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“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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“I think the content is absolutely spot on, and it's difficult to find the same content from other courses or from the internet. I also really like the examples that are provided throughout the course. I also like the career opportunities behind the certificate, because this institution worked their way to let many tech companies recognize them, so many companies actually recognize this certificate.”
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News, Trends & Updates
The Hidden Sound of Trust
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Trust isn't just built through words. In voice AI, tone, rhythm, and pronunciation shape every inter…
Why your AI agent can spend your trust
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An AI agent can complete a task perfectly and still damage customer trust. This article explores why…
The invisible rules of agentic AI
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Discover why trust, context, and conversational design are becoming the defining factors of successf…
Why your AI agent might be culturally clueless
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AI models may be trained on billions of words, but that doesn't mean they understand people. This ar…
How to Design Autonomous AI Agents That Build Trust at Scale
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Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and…
Preparing Students for an agentic AI Workforce
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Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc…
Resources
Explore insights and tools from Conversation Design Institute, empowering you to successfully implement conversational AI solutions.
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Understanding Conversational AI
Discover the building blocks that make up conversational AI. Select a topic of interest to dive deeper.
Topics and use cases
