• Format (own pace)
    Online courses
  • Certificate exams
    Available for purchase
6 month subscription $ 499 12 month subscription $ 899

Plus VAT where applicable

Perfect if you...

  • have multiple years of experience in the conversation design realm
  • completed workshops and training via our training partners
  • completed other courses of the Conversation Design Institute Academy

Perfect if you...

  • want a resource library that you can reference when building your own chatbots, voice assistants, virtual beings, or any other type of AI assistants
  • are a generalist who wants or needs to learn all the different skillsets in the field of conversational AI
  • want to enter the field of conversational AI, but are not sure yet which role is best for you

Might not be right if you...

  • are an AI engineer or researcher who is interested in the deeper workings of NLU models
  • are looking for a course on how to use a specific conversational AI technology
  • already know you need a certification— in that case, check out our certification bundles

The library includes

  • iconConversation Design Workflow
  • iconConversation Design Fundamentals
  • iconAdvanced copywriting techniques
  • iconDeveloping bot persona
  • iconPersonality content
  • iconPrinciples for increasing motivation
  • iconFramework to manage emotions
  • iconAI Training basics
  • iconAI Training advanced

What you will get

  • Online access to all CDI certification courses and learning materials (130+ video lectures)
  • New lectures added frequently
  • Examples and hands-on advice
  • Quizzes to test your knowledge
  • Downloadable templates and canvases
  • Deep knowledge of a proven workflow
  • Clear understanding of developing conversational AI
  • Access to CDI-exclusive live classes with industry experts, for the duration of your subscription
  • Discounted admission to all CDI events
  • Access to the CDI alumni network and invites to virtual events
  • Exclusive alumni perks

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Additional information

About our extras

In addition to course materials, a subscription to All-course access comes with exclusive extras. Here are some of the highlights.

Expert classes

Join virtual live sessions with leading experts from around the world, and get the insider’s view on creating AI Assistants. With this diverse group of experts, you can ask questions, connect with other students, and always learn the latest.

Live events

Get discounts on all CDI live events. This includes our bi-annual Conversation Design Festival, as well as other virtual events.

Alumni network

CDI Alumni are spread around the world and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.

Get access to all CDI courses

Our students by the numbers

Our community of students is designing AI Assistants that are collectively having more than 5 million conversations per day. With growing impact comes growing demand for conversation designers – and an increase in salaries.

Active learners
Work in a Conversation Design related function
Open vacancies

Where our students work

ABN Amro
JP Morgan Chase & Co.

Talks with Lucy.

Now a Conversation Designer for a fast-growth health tech company

CDI Conversation Designer Course Alumni

“I work for a fast-growth health tech company on their symptom checking chatbot. This course taught me how to do conversation design properly, and I was able to apply my new knowledge to improve our product. ”

Meet your teacher — Hans van Dam

Hans van Dam is the co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he is a regular keynote speaker, hosts a conversation design podcast, and often gives lectures at universities. In 2020 he was recognized as one of the most influential people in voice by Voicebot.

Passionate about advancing trust and communication between people and AI, he sees the recognition, development, and promotion of conversation design as a way to advance and support this new field.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.


The role of the Conversation designer

Conversation Designers focus on human centricity, sample dialogue, flowcharts, and user testing. By becoming certified, you legitimate this new skill set and boost your career.

In the next few years, companies all over the world will be in need of conversation designers. However, conversation design is a serious and new profession and it’s therefore important to ensure quality across the industry.

Or prove your knowledge with a certificate

About our certificates

Good teams have the right balance of skill sets. Some team members are more technical and others are more creative. To develop successful AI Assistants, teams need Conversation Designers, Conversational Copywriters, and AI Trainers.

Our certificates are recognized by enterprises, universities, and technology companies. They tell managers that you have the required skill set and can onboard the team quickly.

Read our manifesto
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I wasn't aware that there was so much to learn about conversation design, convering the fields of technology, psychology, and copywriting. The course is very well structured, fun and easy to follow.

Gabi Certified Conversation Designer at SAP

Frequently asked questions

With this subscription, you get access to all the CDI certification courses, including associated canvasses and downloadables.

No, this subscription gets you access to all of our own courses, but not those of our partners. If you’re interested in what our partners offer, you can read more here.