• Format (own pace)
    Online course
  • Time (estimated)
    4 hours per week
    for 8 weeks
  • Industry-recognized professional certificate
    Upon passing final exam
  • All-course access
    1 year
Pay in full $ 1749 Pay in 6 instalments (interest free)

Plus VAT where applicable
Instalments are interest free

Perfect if you...

  • are a certified conversation designer that wants to learn more about developing the cognitive abilities of an AI assistant
  • have a background in customer service, and enjoy the combination of tooling and helping people
  • would enjoy being the bridge between engineers and conversation designers
  • have an interest in data science
  • have a background in linguistics

Might not be right if you…

  • are a creative person more interested in writing dialogue
  • are an AI engineer or researcher who is interested in the deeper workings of NLU models, as this role is more about improving an assistant’s cognition to boost business performance
  • are looking for a course on how to use a specific conversational AI technology

The role of the AI Trainer

The AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training phrases to help the Assistant understand people and serve the right dialogue or action. Once the dialogues are live, you analyse data and continuously improve the Assistant’s cognition. And, you will identify new intents that people will expect the Assistant to address.

What you will learn

  • iconConversation Design Workflow
  • iconPrinciples of natural language understanding
  • iconEntity extraction
  • iconIntent scoping
  • iconUnderstanding analytics
  • iconImproving cognition by testing
  • iconTechnical metrics like accuracy and precision
  • iconBusiness metrics like containment and CSAT

Download course syllabus

What you will get

  • Online access to all CDI certification courses and learning materials (130+ video lectures)
  • New lectures added frequently
  • Examples and hands-on advice
  • Quizzes to test your knowledge
  • Downloadable templates and canvases
  • Deep knowledge of a proven workflow
  • Clear understanding of developing conversational AI
  • Access to CDI-exclusive live classes with industry experts (for 1 year)
  • Discounted admission to all CDI events
  • Access to the CDI alumni network and invites to virtual events
  • Exclusive alumni perks
  • iconIndustry-recognized professional certificate worth $ 999
  • iconFree exam retake

Don't know what course to take? This video from CEO, Hans van Dam, helps you understand how to make that choice.

Watch the video

Flexible payment options

You’re about to take a big step in your career. Take it the way that works for you. We offer a wide variety of payment methods, including the option to pay in 6 monthly installments.

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About our extras

In addition to course materials and certification, this learning package comes with exclusive extras. Here are some of the highlights.

Expert classes

Join virtual live sessions with leading experts from around the world, and get the insider’s view on creating AI Assistants. With this diverse group of experts, you can ask questions, connect with other students, and always learn the latest.

Live events

Get discounts on all CDI live events. This includes our bi-annual Conversation Design Festival, as well as other virtual events.

Alumni network

CDI Alumni are spread around the world and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.

Michelle Parayil
Michelle Parayil
Senior Conversation Designer
Francesco Palma
Francesco Palma
Conversational AI
Austin Bedford
Austin Bedford
UX Designer & Conversation Designer

Join students from 50+ countries, certified by CDI

Join our community now and start creating human-centric AI Assistants.

Our graduates by the numbers

Our community of graduates is creating AI Assistants that are collectively having more than 5 million conversations per day. With that growing impact comes a growing demand for AI Training, Conversation Design, and Conversational Copywriting.

Active learners
Work in a Conversation Design related function
Open vacancies

Where our graduates work

ABN Amro
JP Morgan Chase & Co.

Talks with Willem.

Now a Conversation Designer for various enterprise-level clients

CDI Conversation Designer Course Alumni

“My first conversational gig was building a bot for a Dutch bank. The Conversation Design Course really helped solve a bunch of challenges we were facing: how to structure our workflow, write consistently good dialogues, and clarify the right approach to building awesome bots! I use the learnings from this course in every AI assistant I work on, I cannot imagine going without these insights.”

Meet your teacher — Hans van Dam

Hans van Dam is the co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he is a regular keynote speaker, hosts a conversation design podcast, and often gives lectures at universities. In 2020 he was recognized as one of the most influential people in voice by Voicebot.

Passionate about advancing trust and communication between people and AI, he sees the recognition, development, and promotion of conversation design as a way to advance and support this new field.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.


Career in Conversational AI

Companies all over the world are looking to increase the value of their conversational experiences. They need the technology and a team of experts to create their human-centric AI assistant. The demand for these roles will only continue to increase. In the next few years, over 5 million people will be working in this field.

At Conversation Design Institute you get trained and certified in these crucial roles. You can legitimate your new skill set with your proven certification and boost your career. This trusted certificate ensures quality across the industry so we can move forward together.

About our certificates

Good teams have the right balance of skill sets. Some team members are more technical and others are more creative. To develop successful AI Assistants, teams need Conversation Designers, Conversational Copywriters, and AI Trainers.

Our certificates are recognized by enterprises, universities, and technology companies. They tell managers that you have the required skill set and can onboard the team quickly.

Read our manifesto
image image image

I just landed my next job for a chatbot implementation. Thanks in part to your training, I have been able to convince them, thank you!

Sander Chatbot Implementation Specialist at ChatFlow

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Frequently asked questions

This is largely dependent on the time you decide to dedicate to it. For better retainment, we recommend taking at least 3 to 4 weeks to complete the course, for 2-4 hours per week. This way you have plenty of time to view all the lectures, practice with the quizzes and review any challenging topics.

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying. No worries though, when you enrolled in this course bundle, you get one retake free of charge.

Absolutely, once you are certified you will receive an invitation to join the exclusive Conversation Design Institute community, where you can share insights, ask questions or discuss anything conversational.