Build winning conversational AI teams
The Conversation Design Institute provides training and certification in AI strategy, design, workflow alignment and development for chatbots and voice assistants. Our courses are trusted by thousands of businesses and teams throughout the World to help them create more human-centric AI assistants that reduce operational costs and deliver a better service to their customers.
Which courses are best for your team
At the Conversation Design Institute we offer a range of courses for managers, AI trainers and content creators. To find out which course is best for your team watch the latest video from our CEO, Hans van Dam.
Work with us to improve the quality of your customer experience
CDI works with companies who are looking to automate processes and provide excellent customer experiences. By using conversational AI we unify both automation and experience goals to deliver measurable results and improved operational performance.
Over 200 global enterprises rely on CDI
Why conversational design training is so important
Why work with CDI
Over 10 years experience in conversational design projects
- Our clients
Used by Fortune 500 companies across the globe
Market-leading knowledge and experience on all sizes of project
Over 7000 CxD professionals trained to date
Key relationships with industry leaders
- Return on investment
Proven standards and principles which deliver measurable ROI
Always ahead of industry challenges and innovation
CDI has provided training for teams in a range of industries, including Telco, Energy, Finance, and others. The training has been tailored to the specific needs and challenges of each industry, and the results have been impressive. Here is a summary of the improvements that our clients have reported to us:
How conversational AI can impact your business
- Reduce response times from minutes to seconds
- Increase margins by reducing operational costs
- Deliver a consistent customer experience
- Improve efficiency with a proven set of processes and common language
FREE benchmarking of your AI Assistant
CDI will benchmark your AI Assistant against 50+ design patterns and provide feedback on how to make your Assistant more valuable for both your customers and your organization.
- Sign up and fill out the form
- CDI benchmarks it against proven design patterns
- CDI presents a report with actionable insights
Sign up now
How your business will benefit
- Deliver winning AI assistants with the CDI Strategy Framework
- Discover use cases for both customers and employees
- Learn which technology you need to deploy successful assistants
- Understand how you can start leveraging new technologies like ChatGPT and other large language models
- Understand customer needs and mindset
- Discover the most natural flow of a conversation
- Design human-centric, inclusive, and empathetic assistants from the start
- Train your language models in a smart and scalable way
- Connect your assistant with the right channels and back end systems
- Get insights from data that help you improve your assistant quickly
Frequently asked questions
The right course depends on the goals of your organization and the areas that you are currently lacking.
We offer 3 main routes with our core courses, Conversation Designer, Conversation Copywriter and AI Trainer.
The Conversation Designer course covers the fundamentals and is right for anyone designing dialogues. The AI trainer is more focused on anyone working on the technical aspects of your AI Assistant.
We recommend each team has a mixture of roles and with our all-access package you will receive all 3 of our core courses ensuring your team has all the skills needed to build human-centric conversations.
If you are unsure which course is right for you please contact our support team at [email protected].
The certification bundle includes all our core courses, as well as access to specialist expert classes held regularly. You will also receive tickets to our Conversation Design Festival, a yearly event with workshops and masterclasses delivered by top industry professionals from around the globe.
It also allows us to share progress reports and give students access to additional resources as they are created.
If you need additional advice and support with choosing and implementing the right technology you can contact our client services team who will be happy to help - [email protected]