Conversation Designer Course Syllabus
Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design. Principles in this course can be applied to every conversational interface.
Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. The Conversation Designer maps the flow of the conversation and turns knowledge into a human-centric conversational flow. They make sure that people feel understood and have a good experience with the chatbot or voice assistant.
In this course you will learn:
- Conversation Design Workflow
- User Needs & Bot Canvasing
- Sample Dialogue
- Flowcharting and hand-overs
- Wizard of Oz Testing
- Writing Fundamentals
And more!