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IVR systems and voice assistants handle customer inquiries around the clock, reducing wait times and improving accessibility.
Use Case
Voice Assistants
Voice assistants and IVR
Voice is making a big comeback. With advanced AI voice bots and voice automation, conversational AI voice is transforming IT, HR, Customer Service, and Sales.
Real-time voice-based conversational AI streamlines routine tasks, allowing human agents to focus on meaningful interactions.
The rise of the voice interface
Today's enterprises embrace conversational AI technologies, like voice assistants and conversational IVR, because they serve as digital workforce multipliers.
Real world applications
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. AI assistants can alleviate some of that pressure.
24/7 Phone support
Intelligent call routing
Voice efficiently directs callers to the right department or specialist, minimizing transfers and improving customer experience.
Technical support
Voicebots assist with troubleshooting, password resets, and system diagnostics, helping employees and customers resolve issues faster.
HR & Recruitment assistance
Enterprises use voice to schedule interviews, screen candidates, and answer common HR queries, streamlining the hiring process.
Financial services
Voice assistants help customers answer common queries over the phone or route customers to the appropriate department.
Healthcare
Patients can use voice assistants to schedule appointments, receive medication reminders, or get preliminary health guidance.
Sales and marketing
Voicebots personalize customer interactions, qualify leads, and deliver brand experiences through interactive voice campaigns.
Multilingual support
Advanced voice solutions understand multiple languages and accents, providing seamless and inclusive support worldwide.
Leverage Conversational AI, at scale
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
Trusted by global brands
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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About the CDI Standards Framework
When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
CDI Standards Framework
Unlocking value in Conversational AI
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
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Chatbot excellence package
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
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Expert review
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Course Access
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Bespoke Workshops
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
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