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Welcome to the CDI Method Foundation Course. Developed in the field through working with clients all over the world, learning both the theoretical method and practical workflow will bring you a great step closer to becoming an expert in Conversational AI.
The CDI Method course is perfect for you if you want to:
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Understand what makes Conversational AI projects successful
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Use a workflow that is going to increase the quality of your Conversational AI team
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Ensure that your Conversational AI can help your organization achieve goals now, and in the future.
The course has 67 videos presented by Hans van Dam and Falene McKenna. And to support your learning, enjoy downloadable worksheets and diagrams.
The course
This course is for both managers and functional teams. It shares the CDI maturity model, the CDI integral framework based on mindset, skillset, culture, and systems, and the CDI Conversation Design Workflow that is helping teams around the world create human-centric and inclusive conversational experiences for both chat and voice applications.
Then for each step in the workflow, you’ll learn what the step is and why it’s important, as well as an overview of how to do the step, and key considerations.
What you will learn
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Defining your organizational goals
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Selecting winning use cases
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CDI Workflow Strategy
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CDI Workflow Design
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CDI Workflow Build
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CDI Integral Strategy Framework
Is this the right course for me?
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Flexible Payment options
Modules
Explore the full course syllabus
Curious about what you'll learn?
Download the syllabus to explore the CDI Method, a proven framework that brings structure and empathy to your AI projects, whether you're in CX, UX, or product.
Skills you’ll learn
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Understand how Conversational AI helps your organization achieve goals
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Define user and bot personas for more authentic interactions
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Identify and map out use cases that align with business needs
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The step-by-step process for creating conversational flows and sample dialogues
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The importance of user and bot needs in conversation design
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How to implement Wizard of Oz testing to fine-tune your dialogues
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Strategies for repairing and optimizing flows for a more seamless user experience
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The basics of AI Training in Conversational AI
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How to use the integral model for long term success
What’s included
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All CDI Method Foundation course modules
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All other course modules
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More than 500 videos total
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Regular Expert Classes
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Regular webinars
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Quizzes
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Downloadable canvasses
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Discounts to global CDI events
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Access to CDI Alumni Network
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Industry-wide recognized certification
Additional benefits
Exclusive access to our Expert Classes
Join virtual live expert classes and learn from the best. CDI hosts weekly live classes with experts from technology companies, leading university researchers, and enterprise practitioners. In these classes, you will learn about the latest developments, you can ask questions, and connect with your peers.
Join our online community
CDI Alumni are worldwide and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.
Live events, webinars and hackathons
As a student, you get discounts to all other CDI events. Whether it's a Conversation Design Festival with 1000+ people online, or the in-person Beyond Boundaries festival, you will have early access and a student rate.
Exams & certificates
CDI’s Certificates have become the gold standard for people working in conversational AI. Many enterprises require their teams to be CDI certified to ensure quality in their operations. To be awarded the certificate, you’ll have to take a multiple-choice exam based on the content in the course modules.
Reasons to get certified
Professional credibility:
A CDI certification validates your expertise and knowledge in the field of conversation design, enhancing your professional credibility and reputation
Industry recognition:
The certification is recognized within the industry, making you stand out to employers, clients, and peers as a qualified and competent professional in conversation design.
Career advancement:
With a CDI certification, you are better positioned for career growth opportunities, promotions, and higher salary prospects. It demonstrates your commitment to professional development and mastery of relevant skills.
Skill validation:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Competitive advantage:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Networking opportunities:
Being certified by CDI connects you to a network of professionals, experts, and organizations in the conversation design community, offering opportunities for collaboration, mentorship, and knowledge sharing
Access to resources:
Certified professionals often gain access to exclusive CDI resources, tools, and ongoing education, helping you stay updated with the latest trends, technologies, and advancements in the field.
Enhanced quality of work:
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
Reviews & testimonials
Join students from 50 countries, certified by CDI
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“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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