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Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter…
Conversational AI Case Studies
Leading organisations work with our world-class experts to get AI conversations right. Here's a selection of case studies from CDI's assessment, training, and consulting projects, and the results we've delivered.
Discover our case studies
Honeybook explores Agentic Experience Design
CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work…
Boosting Voice AI Performance for Deutsche Telekom
CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t…
Leading Global HR Services Provider
Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor…
IND embraces Conversational AI as a channel
The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c…
Global Sports Retail Chatbot
A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020. I…
Migrating Hansgrohe's Chatbot, Hans
The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe…
Migrating Trulet’s Chatbot, Trudi
Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha…
Expanding multilingual IVR support
A leading global provider of cutting-edge software and services, embarked on a transformative journe…
Goodcall’s AI Phone Assistants
Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th…
Healthcare HR Chatbot
Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to…
Vandebron’s Chatbot, Mick
Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c…
Vodafone’s Virtual Assistant, TOBi
Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi…
HP’s Virtual Assistant
HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.…
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Assessment
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Hold yourself to a higher standard. CDI assesses your team, technology, and organisation against the CDI Standards Framework, with advice on what to put right first.
Team training and certification
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Bridge the gap between theory and practice. Grow your team's knowledge and confidence with our training and certification programmes.
Consulting
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Work with our world-class team on a project or ongoing basis. Get support launching or scaling your conversational AI initiatives through our consulting services.
Turn ambition into action
Not ready to talk? Score your conversational AI in twenty questions, free, and get a personalised report showing where to look first.
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Resources
Explore insights and tools from Conversation Design Institute, empowering you to successfully implement Conversational AI solutions.
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