Conversational AI Resources

Welcome to CDI’s Conversational AI Resources Hub—your go-to source for free tools, insights, and learning in Conversational AI.

Explore free AI courses, expert blogs, webinars, and events designed to keep professionals, beginners, and business leaders informed and inspired on AI-driven solutions.

News, Trends & Updates

Discover insightful blogs and articles from CDI

Nominations Now Open: CDI Foundation 2025 Awards

Nominations Now Open: CDI Foundation 2025 Awards

Recognising the people, teams and technologies shaping the future of Conversational AI

Jun 17, 2025
4 min read
New Course Release: Designing Digital Humans

New Course Release: Designing Digital Humans

Digital humans are revolutionizing how we interact with technology— our new course gets you up to sp...

May 5, 2025
4 min read
May Business Solutions Webinar Series

May Business Solutions Webinar Series

On the back of a successful series launch in April, the weekly 30-minute webinars will return in May...

Apr 25, 2025
3 min read
CDI Talks AI Agents at KPMG Hackweek 2025

CDI Talks AI Agents at KPMG Hackweek 2025

Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event...

Apr 16, 2025
4 min read
May Webinar: Conversational AI Maturity

May Webinar: Conversational AI Maturity

Looking to take your organization's conversational AI program to the next level? Our upcoming webina...

Apr 11, 2025
3 min read
New Course Release: Mastering Content Structure for LLMs

New Course Release: Mastering Content Structure for LLMs

This course deep dives into why structured content is essential for delivering effective, compliant,...

Mar 28, 2025
4 min read
CDI Rebrand & Next-Gen Learning Platform

CDI Rebrand & Next-Gen Learning Platform

Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...

Mar 3, 2025
4 min read

Free Courses

CDI aspires to bring the world leading and up-to-date education across all things Conversational AI. If you’re new to this space, why not begin learning with our Basic Access plan, which at zero-cost, provides access to some introductory course materials.

Designing AI Assistants

Designing AI Assistants

Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversations and the conversation design workflow to create user-friendly AI interactions.

Introduction to Conversation Design

Introduction to Conversation Design

Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. The is a great stepping stone to CDI courses in Conversation Design and more.

Coming soon!

Coming soon!

Keep an eye on this space!

Free Webinars

CDI offers an online masterclass series exclusively for Community & Course Plan students, alongside open webinars accessible to everyone as part of our basic access hosted by industry experts. You can start watching them immediately after logging into our portal.

Your next step in Conversational AI maturity

Your next step in Conversational AI maturity

CDI’s Jasper Klimbie and Michelle Parayil deliver a rare, practical webinar focused on providing guidance on how mature organizations are in their Conversational AI capability.

IA for AI: Getting better answers from your chatbot

IA for AI: Getting better answers from your chatbot

Explore how structured content improves AI conversations in this webinar. Discover best practices for content structuring, LLMs, and optimizing for AI applications.

Customer Service in the New Era of AI

Customer Service in the New Era of AI

AI is changing customer service. What does this mean for your strategy and the metrics you share with your C-suite? How has AI already impacted customer service, and how can you keep up?

Conversational AI in 2025

Conversational AI in 2025

Join CDI Founder Hans van Dam, Consultant Jurgen Gravestein, Academy Head Michelle Parayil, and Emcie CEO Yam Marcovitz as they explore key focus areas for CX and Conversational AI teams today.

Conversation Design Fundamentals

Conversation Design Fundamentals

Key steps in the CDI Workflow, design patterns for various experiences, and examples of writing good dialogue. At the end, he shares a checklist to quickly improve your designs.

Give Your AI Assistant LLM Superpowers

Give Your AI Assistant LLM Superpowers

In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-based conversational AI could work together to maximize outcomes.

Implementing Better CX with Generative AI

Implementing Better CX with Generative AI

This session explores generative AI use cases in customer support and UltimateGPT's capabilities. We’ll discuss the future of automated support, emphasizing hybrid bots powered by humans.

Events

CDI is constantly active in the world of Conversational AI, frequently engaging in conferences, meetups along with other industry events. For paid events, you can also occasionally find discounted access that we provide to those in our extended network.

Beyond Boundaries 2025

Beyond Boundaries 2025

Mark your calendars for 13-15 October 2025 and join us in beautiful Barcelona to connect, learn and collaborate at Beyond Boundaries.

Asking for Things is More Complicated Than You Think

Asking for Things is More Complicated Than You Think

Watch Elizabeth Stokoe’s talk at the Beyond Boundaries festival 2024. She is an expert in conversation analysis and Academic Director at LSE.

Go from Tech Ethics in Theory to Tech Ethics in Practice

Go from Tech Ethics in Theory to Tech Ethics in Practice

Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on tech ethics in practice.

Optimizing Content Ecosystem

Optimizing Content Ecosystem

This session explores LLMs in content management and digital transformation, addressing issues like knowledge bases, accuracy, and AI hallucinations, while emphasizing structured content and collaboration.

Reports & Research

Check out the latest reports and whitepapers written by CDI experts and industry leaders. Download research-driven reports on Conversational AI trends, technologies, and best practices. Stay ahead with industry knowledge and explore CDI’s latest findings, case studies, and innovations.

Conversational AI for Higher Education Guide

Conversational AI for Higher Education Guide

In this document, we provide insight into some of the key considerations and a primary use case for Agentic AI in the higher education sector.

Automation Empathy Grid – find balance between automaton, satisfaction, and cost-to-serve

Automation Empathy Grid – find balance between automaton, satisfaction, and cost-to-serve

Coming soon

Calculating ROI for conversational AI

Calculating ROI for conversational AI

Coming soon

Turn ambition into action

Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment.