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Transform student and staff experiences with human-centered Conversational AI. See how we can help.
Conversational AI Use Cases
Conversational AI is transforming how organisations serve customers, citizens, students, and staff, across chat, voice, and every industry. Explore the use cases below to see what getting it right looks like in your context.
Industries
Functions
Trusted by global brands
Explore AI Use Cases
Conversational AI for Government
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Modernise public services and enhance citizen engagement. Discover AI applications for government.
Conversational AI for Telecom
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Revolutionise telecom services with AI. Explore how AI is transforming the telecom landscape.
Conversational AI for Healthcare
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Improve patient care and efficiency with AI healthcare solutions. Learn more about AI in healthcare.
Conversational AI for Financial Services
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Optimise financial operations with AI. See how AI is reshaping the financial services industry.
Voice Assistants
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Experience seamless voice interactions with AI. Find out how AI voice can revolutionize your communications.
Chatbots and AI Agents
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Unlock the potential of intelligent chatbots to automate and engage. Explore chatbot solutions.
Conversational AI for Customer Service
Discover how AI-powered customer service can transform your support experience. Learn more.
For businesses
Assessment
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Hold yourself to a higher standard. Conversation Design Institute assesses your team, technology, and organisation against the CDI Standards Framework.
Team training and certification
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Bridge the gap between theory and practice. Grow your team's knowledge and confidence with our training and certification programmes.
Consulting
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Work with our world-class team on a project or ongoing basis. Get support launching or scaling your conversational AI initiatives through our consulting services.
Get AI conversations right with CDI assessments and workshops
Curious what an engagement looks like? Get the full brochures by email.
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Assessments
Find out what’s wrong. Then put it right.
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Workshops
Get it right in your context.
Work with us
Our experts help brands design, build, and maintain AI assistants that work. If you want to hit the ground running, or need help scaling your team, get in touch.
Discover our case studies
Assessing, improving and implementing the building process for a cosmetics chatbot
Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter…
Honeybook explores Agentic Experience Design
CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work…
Boosting Voice AI Performance for Deutsche Telekom
CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t…
Leading Global HR Services Provider
Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor…
IND embraces Conversational AI as a channel
The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c…
Global Sports Retail Chatbot
A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020. I…
Migrating Hansgrohe's Chatbot, Hans
The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe…
Migrating Trulet’s Chatbot, Trudi
Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha…
Expanding multilingual IVR support
A leading global provider of cutting-edge software and services, embarked on a transformative journe…
Goodcall’s AI Phone Assistants
Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th…
Healthcare HR Chatbot
Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to…
Vandebron’s Chatbot, Mick
Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c…
Vodafone’s Virtual Assistant, TOBi
Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi…
HP’s Virtual Assistant
HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.…
