The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.


Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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NLU Design: Never ignore what your technology and users are telling you

Last week's expert class was presented by Stephen Broadhurst from HumanFirst ai, one of the partners that CDI work with closely. The webinar, NLU Design: ...

CDI launches the world's first ChatGPT prompt design course for conversational AI

CDI has launched a new training course that teaches how Large Language Models (LLMs) like ChatGPT can be used when creating enterprise chatbots. The course is...

Five reasons why you need conversation AI skills if you’re a UX designer.

Are you a UX designer or UX writer?

Where to start with conversation design

Are you embarking on a career in conversation design? If you want or have already decided you’d like a career in conversation design, but you’re not sure...

The boardroom guide: Creating a successful conversation AI strategy for your business

If you’re reading this, the chances are you already know what conversation AI is and that your business can make huge gains from its use. You may have...

CDI partner with RMIT's College of Vocational Education in Australia

RMIT, Australia's leading global university of design, technology, and enterprise, has partnered with The Conversation Design Institute (CDI, The Netherlands),...

How does Conversational UI change how we design conversations?

As technology advances, the modern user interface (UI) has also leaped forward with the emergence of conversational UI.

Conversational Banking For A Better Customer Journey

Driven by the rise in popularity of new FinTech & InsurTech services and the changing needs of the modern banking customer, the banking industry is undergoing...

Copywriter… but Conversational!

Anna Gregorczyk is a professional copywriter at Hewlett Packard. When she completed her Conversational Copywriter course, she offered to write a review of the...