Using Interruption as a Resource in Conversation Design

November 30th is our last Expert Class of 2022.  The class is open to our entire Conversational AI community and will be the "must not miss" event of the year featuring conversational AI experts Saul Albert, Cathy Pearl and Elizabeth Stokoe. 

To join us for this class and engage with 3 incredible experts in Conversational AI sign up using the form below -  space is limited so don’t wait! 

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About the Class:

Have you ever had an experience where you began speaking at the same time as someone else or when you’re dealing with a chatbot and you know you should interrupt, even though you wait until it’s finished typing? 

The use of Conversational AI technology is increasing so the aim of this session is to explore what we mean by ‘interruption’ and build a taxonomy to describe different types of interruption – from a one-size-fits-all sense of ‘barge-in’ and the simple use of 'wake words' as interruption cues, to the discrete and multiple types that conversation analysis has identified.

On Wednesday November 30th, 2022 at 5:00 PM CET live on Zoom, Elizabeth Stokoe, Professor of Social Interaction at Loughborough University is joined by Cathy Pearl, Design Manager on Google Assistant at Google and  Saul Albert, lecturer in Social Science (Social Psychology) in Communication and Media at Loughborough University for our last expert class of 2022 - How should Conversation Design deal with Interruption?

If you are unable to attend the recording will be available later on our YouTube channel but if you want to get the most out of the class make sure to sign up to take part.


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Meet the Speakers: 

Saul Albert

Saul Albert is a lecturer in Social Science (Social Psychology) in Communication and Media at Loughborough University. His research explores the technology of social interaction at two ends of the spectrum of formalization. 

At one end, his work on conversational AI asks which features and mechanisms of human social action can be represented and modeled computationally. At the other, he studies how people make aesthetic judgements and interact while dealing with underdetermined cultural objects and situations. This program spans multiple, often incompatible disciplines, so his work builds methodological interfaces between them.

Cathy Pearl

Cathy Pearl works at Google as a Conversation Designer for the Google Assistant, and is the author of the O'Reilly book, "Designing Voice User Interfaces". She's been creating Voice User Interfaces (VUIs) for over 20 years and is passionate about making technology more accessible. Previously, Cathy was VP of User Experience at Sensely, whose virtual nurse avatar helps people stay healthy. 

She has worked on everything from programming NASA helicopter pilot simulators to designing a conversational iPad app in which Esquire magazine's style columnist tells users what they should wear on a first date. She has an MS in Computer Science from Indiana University and a BS in Cognitive Science from UC San Diego.

Elizabeth Stokoe 

Elizabeth Stokoe is currently Professor of Social Interaction at Loughborough University, UK. She will join LSE Department of Psychological and Behavioural Sciences in January 2023. She conducts conversation analytic research to understand how talk works - from first dates to medical communication and from sales encounters to crisis negotiation. 

She worked as an industry fellow at Typeform and is currently on the second phase of an industry fellowship with Deployed. 

In addition to academic publishing, she is passionate about science communication, and has given talks at TED, New Scientist, Google, Microsoft, and The Royal Institution, and performed at Latitude and Cheltenham Science Festivals. Her book, Talk: The Science of Conversation, was published by Little, Brown (in 2018) and her co-authored book on Crisis Talk was published in July 2022. Her research and biography were featured on BBC Radio 4’s The Life Scientific.

All three of these amazing speakers will be releasing a joint book in 2024 titled Conversation Analysis for Conversation Designers published by Routeledge.

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Visit them on LinkedIn to stay up-to-date! 

Who we are – Conversation Design Institute 

Conversation Design Institute is working towards industry standards for conversation design. We believe in a human-centric workflow, in which a diverse team engages with the audience to ensure empathy and inclusivity.

In this workflow, AI Trainers, Conversation Designers, and Conversational Copywriters work together with clear responsibilities to unify elements of technology, psychology, and language.

A broad adoption of this workflow and job titles develops standards that advance trust and communication between humans and AI at a global scale. 

Learn more about Conversation Design on our website below.